Posts Tagged ‘j.d. power and associates’

T-Mobile tops JD Power Customer Service rankings yet again

by Joshua Karp on February 4th, 2009 at 11:58am
Filed under: News, T-Mobile 77 Comments

It’s hardly a surprise at this point, given the carrier’s historical dominance, but it’s still worth noting. According to the almighty JD Power and Associates, T-Mobile has earned the highest possible ranking in their survey of customer service provided by…

Verizon Wireless is tops in Customer Service Satisfaction, but are they the best?

by Kelly Hodgkins on August 24th, 2008 at 8:30am
Filed under: Verizon 35 Comments

J.D. Power and Associates recently released their latest Wireless Customer Care Performance Study and Verizon Wireless beats out Alltel, T-Mobile, and AT&T to claim top honors in customer service. It seems that Verizon’s ability to solve a problem in one…