Verizon has a change of heart, prepares to open BlackBerry Tour pre-orders to all
Following our post yesterday and the ensuing outcry, it looks like Verizon had a change of heart where BlackBerry Tour pre-orders are concerned. Are you a current Verizon Wireless subscriber whose spirits were crushed upon learning that pre-orders were only open to new customers? Fret not, future Tour addicts, as Verizon’s site is singing a different tune this morning. From the 9630 product page:
Existing customers will be able to upgrade or purchase the BlackBerry Tour on this site very soon. Please check back with us tomorrow.
Solid.
Thanks, Ben!
For those who are awaiting the Tour review, here is a link. Enjoy.
http://www.phonemag.com/verizon-blackberry-tour-review-079413.php
Wouldn’t let me order it. Wtf
They’re pulling this shit that if you get some kind of corporate discount on your plan you cannot preorder, you have to wait until the 12th.
I’m fed up with the entire situation. Have you ever waited so long for something. And after all the rumors, delays and now having to deal with this pre-ordering crap, I’m sick of it! Verizon can take my money month after month for 11+ years, but they won’t let me pre-order the lousy
phone. Forget it I’m done! All this for a phone that doesn’t have WiFi!!!!
Done, through, finished……….
What a bunch of little brats! Mommy, I can’t pre order a VZ Tour muaaaaaaaaa!
I can’t pre order because I have a corperate account, big f_cken deal. I’m just going to wait tell the 12th. The damn phone won’t give a shit when you die so why the f_ck should you care about a damn phone so much.
bbkernel: First off my Verizon bill most likely is more than your mortgage payment. Second: For the amount I pay I don’t want to be treated like a second class citizen. Third: My mother died 10 years ago so I can’t wine to her!
Thank you for your juvenile comments…….
great idea, further alienate all the storm owners that want to still stay on VZW but want to get rid of their phone
@Joe,
I apologize if you took my comments personally.
You are probably correct, your VZ bill is more then my mortgage. I know because I paid off my mortgage 6 years ago. I live in Hawaii and own a produce distribution company. I’ve been using VZ for 13 years and have always had my problems resolved in a timely manner. I too tried to pre order a tour online but couldn’t. So I called and I’ll have a Tour which I’ll be able to pick up at the store.
Not once did I consider myself a second rate customer. I understand that because of the nature of my business account I wasn’t able to pre order via the web. So I did the next logical thing and called.
At 34 years old I do consider myself a big kid. I have a lot of toys. So muaaaaaaaaa!
how can u preorder tour for in store pick up??
Just ordered mine for $99 with $100.00 every two credit on-line. It makes no sense to go to a VZ store and wait in line to get the phone and then another long line to pay for the phone (and then to have to send the rebate in) I rather wait a a day to get in by Fedex, not to mention that some of the models are sent out earler than the store release dates.
u get rebate instantly if u have upgrade & they wnt be in until the 14th if u preorder &get in fedex
Remember the Storm launch. Waited 2 hours in line with a long line of people only to be told the store received 8 units! Won’t do that again!
YEAH BUT did u wait inline b4 the store opened
FYI, I am a current Verizon BB customer and just upgraded to the Tour for $99.99. See info below.
Phone Upgrade
Item Qty Due Monthly Due Today
Phone Upgrade: XXX-XXX-XXXX
BlackBerry® Tour™ 9630 smartphone – regularly $269.99
2-year Contract Renewal
1 $99.99
Accessories
Lithium Ion Battery (1400 mAh), 3.5 mm Stereo Headset, Preinstalled 2GB microSD Memory Card, BlackBerry Swivel Holster, BlackBerry Travel Charger with International Adaptor Clips, USB Data Cable, Preinstalled SIM Card, Documentation Kit (including BlackBerry User Tools CD and User Guide), Global Support Kit, VZAccess Manager CD-ROM, Quick Reference Guide, RF Brochure
Total One-time charges (will appear on your first monthly bill only) Free
Shipping Option
Overnight Shipping Free
Tax** $8.37
Total Due Monthly $0.00
Total Due Today
(amount will be charged to your credit card) $108.36
*An instant online discount has been applied to the phone price and cannot be combined with mail-in rebate offers.
**Some states require us to compute sales tax on the full retail price or inventory cost of the device you purchase.
The sales tax charged on your device was based on $99.99.
When you receive your shipment, please read carefully the Terms and Conditions for wireless service stated in the Customer Agreement that you have reviewed on the web site and accepted by clicking the “I Agree” button. The shipment box contains your Terms and Conditions and other important information. You should read these documents prior to activating service. By activating service, you are also confirming your agreement to the Customer Agreement, your plan and applicable charges, as confirmed on the Order Summary Page and Order Confirmation Page. Please review our Return Policy. To check on the status of your order, please email us at InternetOrders@Verizonwireless.com
Connecticut Customers:
If you have any questions about your bill or concerns about your service, please call Customer Care at: 1-800-922-0204 or dial *611 from your wireless phone. If you are a Connecticut customer and we cannot resolve your issue, you have the option of contacting the Department of Public Utility Control (DPUC): Online: http://www.state.ct.us/dpuc Phone: 866-381-2355; Mail: Connecticut DPUC, 10 Franklin Square, New Britain, CT 06051.
No WiFi??? What a freaking joke.
Has anybody that has a corporate discount been able to pre-order the Tour for an upgrade either online or via telephone?
This is awfully annoying, but it definitely seems that some progress has been made here, which is a lot better than just waiting for the 12th.
@wingnut
can you fill us in on the details of your order? what did you say to get the available upgrade? I am in a similar situation and all I got was a supervisor’s number to call back tommorrow for more details…
@Jesse,
I’m not sure what the others are doing. What I normally do is call my local contact. I have a contact person who helps me when I have problems. When I ordered the Storm for my wife he did everything for me. He calls me when the phone comes in and I just pick it up from him.
When I tried to pre order the phone online and wasn’t able to I call him. I told him what I tried to do, he said that I should continue to call him when I want a new phone. That’s how it normally works for me.
Wow you are a total DICK!!!
Jesse, I really didn’t say anything unusual. I explained that I wanted to pre-order the Tour, that I was unable to do so on the web site because I was an existing customer with a corporate discount. The telesales rep took my number, verified my last 4 (SSN), asked if this was for personal/corporate use, I told her BIS, and then told me I’d need to add a $30.00 data plan. I said OK, she had me listen to a terms of agreement spiel and came back on line to verify that I agreed with it. Said she’d call me when it shipped but to expect delivery on 15 July.
Online pre-order with a “change of plan” finally worked this morning (Tuesday, 7/7)! (Not surprisingly, I never received the callback I was promised yesterday, so I just kept trying online.)
i preordered mine the internet phone guy walked me thru the steps while i did it MYSELF online..very helpful..u can only do it online..but ui can call someone for assistance like i did..def. preorder in the store you get mail in rebate opposed to online its instant
i preordered mine the internet phone guy walked me thru the steps while i did it MYSELF online..very helpful..u can only do it online..but ui can call someone for assistance like i did..def. preorder online…in the store you get mail in rebate opposed to online its instant
I just confirmed that it is the corporate discount attached to my account that is blocking the pre-order. Since the discount that is currently on my account was from a previous employer, I asked the rep to remove this. She was able to have someone remove it immediately. She then also said she received confirmation from another rep this was, in fact, why I was unable to pre-order. She asked that I try again without the discount on my profile and I was able to successfully pre-order the tour.
Hope this helps.
I just spoke to a sales lady on the phone and she said that the people with corp discount can’t upgrade to the Tour now. She said there’s a problem with their system and there’s no resolution date yet. She said just keep trying online until it works…..I guess I’ll wait then.