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I call shenanigans on your fake story.

#1… the Razr is a piece of crap to begin with and EVERYONE’S Razr broke.

#2… your daughter keeps breaking her phones, sounds like both you and her have ZERO clue on how to even clear cache, and now you want a free phone out of it.

#3… you hold the Service provider responsible for Hardware? So when you’ve gotten nasty viruses on your PC from all inane surfing your daughter does, do you demand Brighthouse or whoever your ISP is to replace your PC?

#4…. wake the hell up already and realize your 19 year old daughter is irresponsible with phones!! Sheesh… 3 ‘broken’ phones in a row and somehow T-mobile broke them.

#5…. The wing is an ancient piece of hardware… if you knew your a$$ from a hole in the ground, you woulda taken that Dash or Sidekick

#6…. hey… Wing = No data plan necessary. G1 = mandatory data plan. So yes, let’s all rally for T-mo to give you a G1 so you can come back a month later and ignorantly complain about how they overcharged you after all the fake fuss you made to try to scam a G1 in the 1st place.

If you’re story is true, you’re an idiot and a liar and a thief trying to scam more free crap. It’s idiocy like yours that causes the rest of us to pay higher prices.

If you’re story is not true, then tell me which At&t store you work at.

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The lack of a 3.5 jack is hard to understand.

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Hey seriously, $179 aint really that bad. Jakeyboy is correct, at the stage your at, it seems, other cuztomers would have to pay $399.99 for it. I mean, I would be more than glad to pay that $179.99.

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You said :I’ve also written to their media relations department, Robert Dotson, Brian Kirkpatrick, Susan Nokes and Hamid Akhavan, all of whom have ignored me.

Why wouldn’t they. they are running a a company which has 143 million customers worldwide. Do you really think they have time to answer to every single customer grievances.Your sense of entitlement is just out of this world.

And then you said :Ralph finally called me back. He said, “If the account number isn’t left, I won’t return the call.” To me, that is NOT customer service.

Come on now. Your account # tells them whether you are a customer or not.It is same deal as putting your account number when you call cable company or Banks. This practice is wide spread. you will have to change the definition of “Customer Service” if you can not agree with that.

And as for your psycho babble regarding the G1 being offered for $179. thats the price everyone paid. What makes you and your daughter so special that you should get the latest phone for a reduced price than everyone else.Their offer to give you a DASH or SIDEKICK 2008 instead of WING ( Which is a pretty old phone )is a decent offer which you with your limitless wisdom failed to realize.

Take it easy and be courageous enough to leave your real name while trying to tarnish reputation of a company.

And lastly Get a life. You sound like a whiner who just has to get whatever he needs regardless of the reality.

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Regarding the ppl cribbing that this phone does not have a 5 MP camera…. Go buy a CAMERA. This is a Phone.

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seriously? shut up and take the 179 price. most customers at your stage in contract have paid the 399. i’ve seen that in person. put it in an installment plan, pay a small amount up front, and quit wasting people’s time. people’s sense of entitlement is sickening. you know who else pays thousands of dollars yearly to t-mobile? all 33 million other customers that they have.

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I am involved in a customer service nightmare with T-Mobile. I’ve tried dealing with them to no avail. First I spoke with “Ralph” from the “office of the president.” I’ve also written to their media relations department, Robert Dotson, Brian Kirkpatrick, Susan Nokes and Hamid Akhavan, all of whom have ignored me. All I want is something fair and simple, yet the are they have dug their heels in and are being completely unreasonable—and have been quite deceptive to boot!

My 19 year old daughter has not has good luck with her T-Mobile phones. She had a Razr which gave her problems on many occasions. She eventually switched to a Wing—the source of her current, ongoing problem.

My daughter has gone through several Wings. In the beginning, they were replaced with refurbished units. She dropped one and paid the insurance claim out of her own pocket. Her current Wing (a new unit), which she received a few months back, started to give an error message saying it was out of memory, repeatedly froze, etc. It finally stopped working altogether. Research on Google shows that this is common problem with this phone. The tech at a T-Mobile store said that there was nothing they could do and suggested she go to Wal-Mart and get a pre-paid phone until she got a new Wing!

I tried reaching Ralph from the “Office of the President” (877) 290-6323 x-341-8022, several times. After leaving many messages, Ralph finally called me back. He said, “If the account number isn’t left, I won’t return the call.” To me, that is NOT customer service. All he would have to do is to look up my daughter’s records OR call me back! Finally, Ralph got back to me, then my daughter. Initially, Ralph told my daughter that he would exchange her Wing for any other T-Mobile phone. She was pleased to hear this. My daughter went to a T-Mobile store again and tried out different phones. Because of her needs and the shape of her fingers, etc., she settled on the G1.

When my daughter called Ralph back and told him the phone she wanted, he told her that she could have any phone EXCEPT THAT ONE! I’m sure you can imagine her disappointment—and outrage. He offered to give her a Sidekick 2008 (quite old) or a Dash (even older—and one she doesn’t like). These are not even close to being in the class as a G1 or a Wing. He said that she could get the G1, but she’d have to pay for it—and offered her a “discounted” price of $179.99. I then spoke with him and expressed my disappointment and how it was insulting that even though she had a flawed, lemon of a phone, she’d have to pay even MORE money for a different one—one that was also close to a year old technology-wise. I asked for his supervisor to call me.

Jennifer Martinez (877) 290-6323 x-8011 called me the next day. She basically reiterated the same offer, making it sound like we were getting some amazing deal, saying that “retail” price on the phone was $399.99. This was absolute deception, of course, as hardly anyone ever pays the “suggested retail price,” and, the T-Mobile website offers the very same price of $179.99 to ANY new customer!

I declined Ms. Martinez’s offer and told her that I would be contacting other people. She said that “I could feel free to do so, but they would tell me the same thing.” Now, I understand empowering employees, but when they come off as sounding like even the owner or CEO can’t or won’t do anything they won’t do, it just sounds ridiculous.

Apparently, my letters trickled back to Ralph, who called me and clearly indicated that he was authorized to speak on behalf of all of the executives that I had written to.

Among the many absurd things that he said, he told me that he could not (or…WOULD not) contact my daughter when I called him the first time, since I didn’t’ leave her cell number, since there were others with her name in their system. I told him flat out that as far as I knew, there are NO other people with my daughter’s name in the world! I again wrote to T-Mobile asking for some type of proof of this. The fact is, Ralph refused to be proactive and just make a simple phone call to me. He tried to cover his tracks with this ridiculous statement. Ralph also told me that the $179.99 was a huge discount—the only thing that that my daughter qualified for. It seems that T-Mobile is more is more interested in getting new customers than keeping the ones that they have.

This situation has been going on for over a month. My family has had an account with T-Mobile for many years. We’ve paid T-Mobile thousands of dollars through the years. My daughter’s Razr and now her Wing have given her problems. I’ve tried to resolve this fairly, yet they refuse to budge over $200—and an old phone—one that’s already being updated!

I appreciate the chance to share this information with your readers and let them know that the vows of great customer service by Susan Nokes and her team are nothing but lip service.

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Good thing I checked for myself and realized that T-Mobile has great coverage where I need it to. If I listened to AT&T employees like “ryan,” and “MP,” who are trying to promote FUD on boards like this, then I would never have given them a second thought.

I used to drink the Verizon and AT&T Kool-Aid but that was only because I needed to make excuses on why I paid $40 more per month than I should have. (It made me feel better) T-Mobile may not work for everyone, but no carrier does. They actually work really well in my area that is ALL THAT MATTERS since it’s my money.

I’m a BlackBerry fan by default but I’m willing to give this a go. I don’t care about the 3.5 mm jack since I don’t use my phone for music and I use a BT headset not an old school wired one.

The important thing is that this phone has the features I need in a form factor that is chic. The iPhone is pretty too, but too played out IMHO. I like to have something different and this fits the bill.

My only complaint is that I have to wait until August for this. Why so many weeks out T-Mobile? Are there still a lot of bugs that need to be worked out or are you just waiting for additional 3G markets to go live before you cut the tape?

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Posted from BGR Mobile (iPhone).

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