More fail, less Epix; major bug plagues another AT&T / Samsung handset
Ahh the Samsung Impression. It’s arguably the sexiest feature phone AT&T carries right now, with its 3.2-inch WQVGA AMOLED touchscreen, slide out QWERTY, 3 megapixel camera, HTML Web browser and plenty more. Specs aside however, the Impression appears to be the next victim in a still-forming line of Samsung handsets from AT&T stricken with severe bugs. First was the Epix, which was plagued with freezes until a patch fixed the random error and brought on uncontrollable crashes. Next up, the Samsung Impression. If a user enables T9 and then types the letter “I” followed by a space, the handset will crash immediately. “I” of course, happens to be a pretty common letter to be followed by a space. Now, we all know that every phone has bugs. All of them. The issue here is the severity of the bugs plaguing Samsung handsets that available from AT&T. We’re talking about consistent freezing and crashing here, not a random blip or glitch that is easy to pass over. We love the direction Samsung is headed lately on the hardware side of things, but we sincerely hope the combination of Samsung and AT&T doesn’t turn out to spell continued problems where quality control is concerned.
Thanks, Amir!
that a shame had i stayed with att this would have been the phone i would have gotten
Samsung needs to issue an firmware update immediately.
for everyone wondering why do you use t9 with a full keyboard.. the impression has a feature so when you turn the phone to landscape (with the phone closed) it brings up the famous touchscreen samsung qwerty keyboard.. and at that point is when you experience the bugs so people get you facts straight before question the all mighty boy genius
BLackberry Bold… did anybody read my post about the update coming out on 5/29?
Matt S – My question is what will the fix cover? As I stated earlier, my daughter is having issues with freezes texting with the physical keyboard and no t9, yet most of the comments seem to revolve around the virtual keyboard crashing when used with t9.
Do you know if the fix is intended to address issues with the physical keyboard? I’m watching the 30 day return window for the phone tick down and have already replaced it once, so I’m hoping for a positive resolution.
@Matt S
I was referring immediately as like right. Samsung screwed this up, and it is customers who are going to suffer. This phone is all about messaging, and this kind of issue can hurt the reputation on both Samsung and AT&T.
Those of you who say, it is not AT&T’s fault. I think that’s not true. I realized that samusng made this phone, but AT&T should have tested the phone to make sure there are no flaws.
At the end, this is business as usual for both Samsung and AT&T.
@Bluewombat
My samsung impression only freezes when I use T9 on virtual keyboard. When I use physical keyboard with T9, it does not freeze at all. Without T9, I can text fine on both virtual keyboard and physical keyboard.
I would talk to the AT&T store manager to see what he can do for you. (Like what would happen after 30 days.)
@attguy
It is not for you to judge what customers want.
Customers are not babies, and they should decide what they want. If they want T9, they should have T9 keyboard that does not crash.
i work for att wireless and i just did exactly what you said NOT to do in this article with both of the live impression models in the store and neither one of them crashed. Im not sure where you got your info from but it is incorrect.
weird, i got the impression last week and I can’t get reproduce this bug.
i tried it on 2 impression here and nothing happen so i dunno if its a certain firmware
I tried it the day this came out and nothing but i just tried it again and it did it. it didn’t do it when the phone is vertical but when u turn it horizontal and use the virtual keypad not the physical keypad that’s when it froze. it did not frezze when the phone was vertical.
I’m an ATT rep and can confirm the glitches first hand. I personally am carrying the impression and have experienced on a daily basis the freeze up, WHILE using the slideout keyboard.
There are 2 glitches, and not reproduceable on every phone, but it is common enough to be an overall issue.
The T9 is a glitch, and there is a messaging glitch with the physical keyboard. I have not tracked down what exactly produces the physical keyboard freeze, it seems to be with random text messages.
this is so true i have witnessed this first hand in the store and with my own device. utter rubbish. just another waste of consumers time buying this device.
I’ve had the Impression for over a month now and I’ve never had that problem. I tried replicating the glitch several times, but my phone didn’t freeze once. Perhaps it doesn’t affect all devices?
This bus appears to be phone specific. My husband and I both got the Impression and mine would crash typing the A or Q on the on screen keyboard with the T9 on, and his did not. The phone not only crashed but powered off and back on like a reboot. I exchanged the phone and have had no further problems with the issure
my dad and i both have the same phone and mine crashes when i do this and his doesn’t they have the same software. the way i see this is this is just a random fluke that happens with only some phones of this model.
My phone freezes when I use the hardware keyboard on my phone when I am texting haven’t paid attention to the combination of keys but when I figure it out will post on here.