Nokia responds to 5800 XpressMusic NAM 3G connectivity issues
Nokia has reportedly confirmed that some if its North American 5800 XpressMusic handsets are having 3G connectivity issues. The information, said to have been provided by an unnamed Nokia rep, suggests that only customers in Chicago and New York are experiencing difficulties while handsets in Dallas and Miami are working without issue. Nokia claims to be investigating both the device and the networks used in order to determine the source of the problem. Here’s the PR blurb:
We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.
*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.
No word on how this will effect the general availability of the device but regardless of the outcome, such a problematic launch of Nokia’s first S60 5th Edition in the US does not bode well. On the other hand, here’s our theory: 3G handsets are developing AI and refuse to be crippled any longer by AT&T’s sorry excuse for a high-speed data network as it continues to reach new lows in several big cities around the country.
Its ok Cause BGR is giving away Blackberries!!
Good one Nokia, as if your sales of high end phones in the US werent bad enough…
Holy crap! Someone at BGR making a negative comment about AT&T?! The sky is falling!
Negative comments are made about at&t here all the time, mostly due to their shoddy network.
I definitely get more complaints from my at&t BB users than my VZW BB users about network issues (which, as a corporate BES admin, I can do exactly nothing about but sit and listen.)
Lame beans. I actually like this phone. Doesn’t make really it to my favorites list, but its a runner up for one of the top 15 spots. ^_^
So, um, BG – when are you giving me your unwanted 5800NAM? Please?
Any word on the preorders status??
Posted from BGR Mobile (iPhone).
Am I the only one who doesn’t have trouble (with an iPhone 3G) in NYC on AT
One word: Yes. Their 3G network is garbage. As slow as their EDGE network. When browsing, they appear the same with the pages loading.
I live in Las Vegas, and I don’t have any complaints about ATT’s 3G network, thnugh I do think that in March of !!2009!! It should be quite a bit faster.
I’ve been using a Nokia N95-3. And have been with ATT for over 7yrs.
Come n ATT fanboies, pump up your bragging and do ske moe VZW bashing Eh?
3G i mean 3.5G is perfect on my nokia e71 on ATT’s network
@TJ, might want to take a look at:
http://www.dslreports.com/mspeed?domains=1
not exactly “slow as EDGE” there….
Yea, i feel ya on that one Kelly. I’ll be shock if i can have a 3G signal for 2 hours lol. Spotty and weak indeed.
is anybody in philadelphia PA using this phone and have 3g issues?
It’s not Nokia’s fault. It’s AT&T.
“…Grant Said:
It’s not Nokia’s fault. It’s AT&T.
…”
Damn skippy!
Turns out it was nokia’s fault after all