T-Mobile tops JD Power Customer Service rankings yet again
It’s hardly a surprise at this point, given the carrier’s historical dominance, but it’s still worth noting. According to the almighty JD Power and Associates, T-Mobile has earned the highest possible ranking in their survey of customer service provided by the major cell companies in the US. T-Mobile, widely acknowledged as one of the industry leaders in providing spotty service exemplary customer service, has won the top honor 7 out of the last 8 years, losing narrowly to Verizon in last year’s contest. JD Power determined the following specifics about T-Mobz’ commitment to its customer base:
- T-Mobile ranked highest among all wireless providers in Overall Customer Care Performance, above all its competitors and significantly ahead of the industry average.
- In interactions between consumers and customer care representatives, T-Mobile ranked significantly above the industry average.
- T-Mobile ranked highest in online customer service and walk-in interactions at retail stores.
- T-Mobile scored well above other wireless carriers and the industry average with the lowest average hold times.
There ya have it. While the carrier’s 3G footprint is dismal, and general coverage lags well behind the rest of the pack, the company has been bringing some exciting devices into the fold as of late, and its continued commitment to distinguishing itself via the customer service route has proven effective.
Lol… You always say we make minimum wage. It’s so damn funny. Because 1.. you have no Idea how much we actually make. number 2 T-Mobile CSR’s get paid more than At&t and Verizon… and to be completely honest I make 15.70 a hour working there right now. SO one tell me how I make minimum wage when obviously I dont, and Plus I get monthly and Quarterly bonuses.. SO Just do the world a favor and shut the fuck up!
T-Mobile and Blackberry flip 8220 fucking suck. Ever since I got the phone and hotspot router I have had to call about once a week for the 9 months I have had piss poor service. SOS all the damn time and having the phone 3 feet away from my T mobile Blue light on router and it says out of service.
After all this fucking time finally a rep said the blackberry is like a computer and needs the battery removed atleast once a week to reset – not just turned on and off. My PC is 8 years old and only gets turned on and off and works fine – suffice it to say they could have told me this 9 months ago or better yet before I signed up so I could have said FO and gone back to Verizon or anyone.