Sprint unveils new customer relations plan
We, along with just about everyone else out there, have spent our fair share of time bashing Sprint. Despite its numerous flaws, however, the beleaguered carrier has been taking a stab at making amends as of late. The most recent addition to their stable of appeasement tools is the Sprint Premier program. Designed to reward loyal customers, the program provides the following benefits:
- Early Upgrades: After only one year customers can receive our new customer price on a new handset. That’s almost a year sooner than other customers. For accounts sharing minutes, the early upgrade applies to the primary line. A new two-year agreement is required.
- “Just Because” Perks: Spontaneous special offers for trips, tickets to shows and sporting events — just to say thanks.
- Anniversary Rewards: Customers celebrate their annual Sprint anniversary with a special gift such as free ring tones or free minutes.
- First to Know/First to Buy: Longstanding customers get an exclusive first peek at new products and services such as the upcoming Palm Pre™, and then are among the first with opportunities to purchase when they become available.
- Accessory Discounts: A once-a-year discount on accessories at participating Sprint stores.
- Courtesy Plan Check: For customers who haven’t changed their plan in six months, Sprint will notify them for a “Plan Check” to make sure they are getting the most value out of their device.
Aw…”Just Because” perks? How sweet. In all seriousness, though, this is pretty good, especially considering Verizon’s recent move towards further restriction of customer retention perks. To qualify for Sprint Premier, a customer must either have been with the carrier for a mind numbing 10 years, or have an average individual plan revenue of $69.99 or family plan revenue of $99.99 for three consecutive months. Easy as pie. In such a tense economic climate, it’s nice to see a company making amends, rather than alienating, its customer base.
I gotta say, the Sprint customer service has done a complete 180 over the past year or so. I was counting the days until my contract was up not long ago but was happy to sign up for 2 more after the great service and the early TouchPro adoption. This is a nice move and I applaud them for making it free.
Now let all your friends know about it
Backbeat go away
^
*yawn*
Idiot.
This means everybody signed up for any Everything Data plan can get this now, anybody that bought the Instinct, Curve, Diamond, Renegade, Lotus, Rant and even 800 (that paid thier bill on time) can get down with this.
^Why do you assume people cannot read nor comprehend for themselves? Where is the article _so egregiously lacking_ that you felt compelled to dumb it down?
Troll.
If more people knew that along with these cheap all inclusive plans you can upgrade every year, who wouldn’t go for this? Look at the money saved, the perks included with plans and what’s offered to stay. I know there’s a bad perception of Sprint, try them now w/the new plans and get the same 30 day trial and enjoy the perks. That could be the new ad line
^Posting the same intellectually-insulting drivel, ad nauseum, is your misfired attempt at viral marketing? Good to know.
Buddy was ignoring you, if I’m not mistaken, and bringing the thread back to topic. Got a little carried away making new ads, still made a good point. Following each supporting post with a snide remark and derogatory comments is drivel
^Spreading generic, off-topic corporate propaganda is not making a point in any regard. Pointing out the oft-repeated sin is none of your business.
We’ll have to agree to disagree.
This isn’t a revolutionary idea, who knows about it though. Wonder if this program is part of the Ready Now tutorial?
^Why don’t you refer to your Sprint Corp Generic Propaganda Manual and get back to us on that point.
isn’t the topic about rebates, retention and new subs?
^No. It is not. _THIS_ thread is singularly on Sprint Premier. Move on, dolt … and take your propagandist, multi-nicked bubbas with you.
retention and rebates alone is customer relations, read and retain. The bullet points are a clue that more than one thing is brought up, that tunnel vision shouldn’t apply to reading
^What -you- extrapolate from the Premier plan is personal to you. Still off the mark for public discussion, but keep swingin’, lil Slugger.
Ah yes. Mr. Pot, meet Mr. Kettle. I notice you are a complete hypocrite.
backbeat Said:
@RogerA who said: “You know what Id like to see for Loyalty Plans”
No, and no one gives a shit either. When you’re allowed to sit at the adult’s table where well-considered opinions are expressed, we’ll let you know.
What we should be doing is admit that the only information and opinion(s) that are valid come from her and that team of analysist employs researching all the carriers, developers and manufacturers. RogerA has great points that could be added as the program gets refined, I want the current program advertised
@CG: You’re ‘noticing’ at a convenient time, aren’t you? Go back to the causative [Read: Sprint Propagandist] postings of those you apologetically defend … and then go fuck yourself into the ground, Skippy.
Just how many logins do you need, DonLouie?
To add to RogerA list, make the time to qualify shorter for cheaper plans and even include the Basic plan in on it.
backbeat – Seriously, grow up. Sorry if I’m only a ‘casual’ commenter but you are waaaaaay out of line. Are you really offering anything of value to this thread? To throw one of your own commentary back at you – “Troll”
Vince: Quite agreed on the list provided by Roger A, especially the discounts on monthly plans. Nice to see there are still a few logical postings within comments on occasion. All we need now is galvatron to make things complete.
^Continuation of serving as a Sprint-Propaganda-Apologist fits you like a fine-tailored suit. Wear it in good health.
If not for the causation, no effect would exist. Take it up with them, Bunky. Grow up, indeed!
I will resign my contract every year to feed my phone whore as long as it’s new customer price. Shout it to the rooftops along with thier plans
^This must be the echo of every -other- time you’ve regurgitated the same nonsensical, generic idiocy.
Moving along, how many of you are going to repeat this knowledge? Some grass roots campaigning, they especially need to have reps, in store and on the phone promoting