BlackBerry users aren’t through the storm yet, BES still down for many
Yesterday we reported a major data outage plaguing BlackBerry users across the country and while certain regions seem to be back in action today, many BlackBerry users are still left wondering when their service might be restored. Issues in the southern region reportedly resulted from the severing of a fiber line but that can hardly account for the massive outages experienced all day long, spanning from coast to coast. We’re still waiting for word on possible causes but while service has been restored for many BlackBerry users at this point, many more are still left without data. We spoke to our pals at AT&T, one of the carriers whose customers are still affected, and information was scarce at best. All they could tell us was that BES is still down for many, it’s a RIM issue and RIM’s engineers are “working on it”. We know several areas of the Northeast are still without service, including many in the New York / New Jersey region, but AT&T claims only enterprise customers are still affected at this point.
Unfortunately for those still without data, all you can do is wait patiently for service to be restored and try to maintain your indoor voice when calling and asking for a credit on your bill. Remember, this is a RIM issue so there really isn’t anything carriers can do. We’re well past the 24-hour mark, making this one of the more serious outages in recent history and at this point all we can say is… Step it up RIM! Drop us a line in the comments and let us know if you’re back in business or still twiddling your thumbs.
Jack Tee – Are you freakin serious? You need “support” on a smartphone? Hey, if you can’t figure out how to use one or have your wireless provider (not the manufacturer of the phone) replace one under warranty or otherwise, sucks to be you …
Jack Tee, you know whats funny, my reply to your post actually needed something else in it. You speak of “support” of the device and sounds like you may be referring to “service” rather than support, funny thing is the Blackberry is the only one that WOULD need “support” in that sense after the purchase from the manufacturer…WM’s/Palm’s etc only need “support” from the wireless carrier (phone, data etc). Add another point of failure I suppose? (RIM every going under…doubt it severely but what would all the crackheads out there do if they did?).
As a BES Admin, I have noticed no problems in the Baltimore/DC area en masse. I have had a few users have their phones mysteriously stop responding, but a delete/re-add to the server took care of things.
Obama has a BlackBerry from Verizon.
AT&T were having problems it seems.
AT&T is always having problems with there network now it seems.
It seems like AT&T was habing the most problems i mean.
it came out wrong.
I havent had any problems with my BB from Verizon.
The fact is there are multiple points of failure for the BlackBerry bes users. I work and support these infrastructures every day. This last sunday was the start of this BES issue, then Monday comes and about 6 of our clients that have no affiliation with each have bes issues. Mspush not affected, GOODLINK not affected. Your telling me that GOOD or MS rely on the same resources that BlackBerries do? DO your homework, the BlackBerry may be ultra safe, but doesnt make a world of difference when it doesnt work. They are simple to use and predictable at best. Which is the only thing they have going for them right now…
Sucks for you BB users! I swear, everytime RIM’s servers go down you see irate BB users on the news sounding off. Hell, you’d think the stock market crashed all over again. Quite humorous, if you ask me. What’s even funnier are the BB users who like to bash Windows Mobile but the WinMo folks’ Exchange servers are more than likely up and running right now and they’re downloading their e-mails and what not while laughing at you BB heads. LMAO! I’m crying invisible tears for you people…
If you’re getting “data connection refused”, that’s a carrier issue as you’re not even getting a connection to their data network. Lowercase “edge” either is a provisioning issue, or there’s a problem with the carrier’s gateway to infrastructure.
Neither one of these would just affect BES.
hey, im in CS too and im out, its wednesday feb 4th at 11am
haven’t had any problems at all with my t-mobile curve in miami