Comments on: More major AT&T network woes, when will it stop?

By: Terrie

Terrie — Thu, 24 Sep 2009 17:56:32 +0000

I live in Oceanside Ca. my landline has been out all this week no dial tone or anything however my dsl works which I think is really strange I used a friends cell phone to call their repair department after making an appointment on line which they never showed up for and was told that someone damaged a phone pole and knocked out service so they are re splicing stuff . she also said my phone line might not be up and working until the 28TH !!!!! THAT IS FLIPPEN NUTS, I’D LIKE TO KNOW WHAT IS REALLY GOING ON !!! Therehave been down poles befor and its never taken that long to fix them. Something is very very wrong ??? any ideas

By: Drew

Drew — Thu, 17 Sep 2009 20:47:25 +0000

AT&T out all across Boston and New York. Must be tough to have so many customers that they overload the system. I keep paying the bills. If my shit didnt work, you can be sure I would not be employed.

By: isaac

isaac — Mon, 07 Sep 2009 20:17:36 +0000

Join this group to let AT&T know we are very unhappy!

By: paul

paul — Mon, 29 Jun 2009 17:31:30 +0000

Still having issues with intermittent 3g connection with iphone. ATT tells me that if has a full coverage, but data sometimes does not even connect in philadelphia, hopefully they will increase bandwith soon.

By: Lynn

Lynn — Sat, 04 Apr 2009 18:30:34 +0000

AT&T has been telling me “it’s your phone” for 6 months now. I do not have the iphone, but I do have the 3G network which was upsold to us by AT&T. My phone constantly drops calls and then I lose the network for over an hour before I can call out again. AT&T has told me the only thing I can do is purchase a new phone from them.????? Should I purchase a new phone? Sounds like switching from at&t is not the best answer with all the network issues being reported. Frustrated in N. Illinois

By: Tyler

Tyler — Wed, 04 Feb 2009 03:05:58 +0000

OMG.

People who keep saying Verizon Cripples there phonea, THEY DON’T ANYMORE!

Grow up! Stop saying CRAP when you don’t what the heck your talking about!

YOUR DUMB @$$’s if you think that still.

ALL GPS is unlocked. All WiFi may be used.

GROW UP!

By: mike alan

mike alan — Tue, 03 Feb 2009 01:00:31 +0000

It is 2/2/09 and I am the Philly market. The problems are still bad, dropped calls like it is 1999 and static, callers can’t hear you, but I can hear them. dead zones like 10 years ago. this the dreaded echo, service is just terrible, if you call att, they tell you there is no problems reported

By: melodic

melodic — Thu, 29 Jan 2009 08:03:55 +0000

any updates on this issue? i have not been able to hold onto a 3G signal or complete a 5+ phone call for the last month or so..

By: Don Louie

Don Louie — Thu, 22 Jan 2009 15:29:41 +0000

ATT sold some towers recently, where’s the article detailing it

By: Dave

Dave — Thu, 22 Jan 2009 02:44:13 +0000

I am having a really strange issue and wondered if anyone else was seeing it. I have a work BB and when someone calls me from a Verizon cell they get a “all circuits are busy” message but it only consistenly happens at night, during the day it’s sometimes goes through. Tested it on 3 different Verizon cell’s calling into my BB.

Any ideas what’s causing this or who to call to fix?

By: OnTheInside

OnTheInside — Wed, 21 Jan 2009 17:43:56 +0000

When you consider the complexity of the technology and the number of people trying to use it at the same time, it’s amazing that it even works as well as it does! There are NO guarantees people! Just be thankful that you have a hand-held, portable device, that allows you to occasionally establish communications. If it doesn’t work at the moment, then accept it, do something less stressful than worrying about not being able to get instant gratification by talking, texting, or surfing the web. If you want communications that has better up time, then get your HAM radio license, buy some gear, and learn morse code.

By: Matt

Matt — Sun, 18 Jan 2009 16:56:05 +0000

I work for AT&T now, but I used to work for VZW. When I worked for VZW we would have data outages at least once a month, I have seen more network issues with AT&T, but the speeds with AT&T (when it works right) are faster than VZW. See the problem is VZW didn’t advertise there issues like AT&T does. But when I was at VZW and someone had an issue with there phone we would just swap it out. At least with AT&T we can save some money and say here is the problem. No matter what company you go to there are going to be problems. Just because youre sister doesnt have any problems doesn’t mean you won’t. Electronics are screwy and 90% of the time they work right. But if they don’t work right then OMG let’s freak out. I just laugh because 10 years ago we never thought phones would be able to do what they do. Instead of having a $300 bill and needing everything on your phone, why don’t you go pay some other bills and then maybe this fucking country wouldn’t be in a recession and the credit market would be tanked. As far as people wanting compensation, you really only pay about $3 a day for service and that’s saying you have all the services.

By: Crunch

Crunch — Sun, 18 Jan 2009 06:01:26 +0000

Now consider this, folks. For the most part, it is a fact, with exceptions of course – including even in an AT&T such as this one – that mostly only people who have a bad experience with a carrier are posting that the entire company sucks.

Which is understandable of course. But how many pleased, happy customers do you think there are for every one here who don’t say anything, because guess what, they’re loving their service. I bet you the ratio is 1:…followed by a big number.

By: jay

jay — Sat, 17 Jan 2009 22:56:20 +0000

I am in Tampa and have had iPhone 3g for 6 months now. No issues whatsoever and can’t see how Att is sh.. on every other day with bgr. Most iPhone users and non iphone users iknow love it and don’t have issues with network. Large attachments come through fast and load web pages quickly. Voice has always worked strong and rarely a dropped call. Moved from tenn last year and always has great service with Att. What carrier doesn’t have open trouble tickets and network related issues? Just be fair with all carriers please.

If you wanna jump ship and see how much better it is elsewhere , go ahead. If the grass is greener, good for you, but please don’t whine and cry like children on a website. It’s sad that these responses are from Adults

By: Jay

Jay — Sat, 17 Jan 2009 19:45:28 +0000

I’m in Lancaster, PA about an hour away from Philly and have no problems with my iPhone 3G and never have. Only one dropped call way back in August. My sister, though, had service problems with her iPhone a couple weeks ago.. weird.

By: Kered

Kered — Sat, 17 Jan 2009 16:02:00 +0000

I guess I am lucky. Over here in Cleveland, OH, since Wednesday, January 14, I have had 3G data issues with sporadic internet. I can make and receive phone calls when it’s 3G and I can also send and receive SMS message on 3G. On Edge, calls and SMS are fine and data is fine.

My wife is Verizon and hasn’t had any issues this week. She doesn’t have a smart phone though.

By: neodorian

neodorian — Sat, 17 Jan 2009 15:04:36 +0000

Ahh I knew as soon as someone mentioned Sprint that backbeat would be here to complain. You realize mentioning your preferred carrier makes you a shill and a bitchboy, right?

Also, GetOverIt Said:

“For everyone that continues to say that Verizon “cripples” there phones. Not sure if you have heard but they are unlocking the GPS function on their smartphones so you are able to use another service… What else do you want?”

The problem is that other carriers with the same devices have *always* let you use your GPS unfettered. They offer you a software package that you can pay for but you don’t need to pay more just to use the GPS with other software. This was entirely so they could figure out a way to nickel and dime you even more than their data plans already do. Also, their Touch Diamonds have slower CPUs and half the RAM of other CDMA versions.

Verizon does have a pretty good network but those little things combined with their data prices have kept me away. At least I can roam for free on their towers if I have to.

By: Johnny

Johnny — Sat, 17 Jan 2009 13:00:14 +0000

I just realized why BGR goes out of it’s way to report every AT&T outage… did you notice the T-Mob banner ads on top of the page?

By: rambo6

rambo6 — Sat, 17 Jan 2009 12:28:57 +0000

AT&T has the best data service period at least out West where I live. I’ve simultaneously tested data speeds with sprint, verizon, and AT&T. AT&T is almost always faster. Sprint does have 3G in more places. Verizon and T-Moblie have the least dropped calls. While AT&T seems to have the most dropped calls. I can tell you on thing – AT&T has more bars and better data connectivity in more places. I can get email and surf the web in more places in rural areas with AT&T than any other carrier. Sometimes its just Edge or even GPRS but at least I’m connected.

Also, CDMA that sprint and verizon use sucks. You cannot surf and get emails while on the phone.

By: backbeat

backbeat — Sat, 17 Jan 2009 08:44:41 +0000

^From Bold to Pre? _That’s_ hysterical! What will your BES admin say about that?

By: Tom

Tom — Sat, 17 Jan 2009 05:47:09 +0000

I share the opinion of a few that have already commented about Sprint. Great value and good service, at least in the NYC area and NE. Completely underrated IMO.

By: burton1976

burton1976 — Sat, 17 Jan 2009 04:50:07 +0000

I am in Los Angeles and have had horrible service all day long on my Bold (not that this is the only day, but today has been a banner crap day for AT&T here). Dropped calls and service going completely out intermittently have been the name of the game today. I too, am getting tired about paying through the nose for sub-standard service and equally sub-standard customer service – I agree with a former poster when I say I am jumping ship and going back to Sprint when the Pre comes out.

By: louie

louie — Sat, 17 Jan 2009 04:42:33 +0000

I used to have AT&T here in Hollywood ca nothing but dropped calls… left them and went with sprint… couldn’t have been happier…

By: Galen20K

Galen20K — Sat, 17 Jan 2009 03:01:05 +0000

ATT service and 3G is HORRIBLE!!! No wonder they try so hard to get all the Exclusive phones since they want you to forget about their MOst Terrible Network out of ANYbody.

Verizon and T-Mobile’s 3G networks are SOoooo MUCH Faster and More REliable than ATT.

Of course this is nothing new.

If they hadn’t gotten the iPhone they would not be in business today.

By: Johnny

Johnny — Sat, 17 Jan 2009 02:47:33 +0000

The grass is always greener, every wireless carrier suck, IMO AT&T sucks less than any other carrier I’ve tried or have done side by side comparisons on. That being said, you should always pick a carrier based on where you live and your personal experience since for every good area a carrier has a weak area somewhere else.

One thing I can do with my bold that no VZ customer can is sit in an hour and a half traffic jam one the phone, while I get emails at the same time, voice AND data, once you have them, it’s hard to give up. Imagine having to hang up just to have your emails come in?

By: Lost2030

Lost2030 — Sat, 17 Jan 2009 02:36:03 +0000

I have been using AT&T since 2001 and I haven’t had any major problems. I’ve had a few dropped calls through out the years, but that is normal for any company. I’ve traveled up north on a road trip and I had signal at all times. I currently have the Bold and it is my first 3G phone, not a single problem yet, maybe it’s because I live in Miami, FL.

The phone is awesome by the way.

By: Ryan

Ryan — Sat, 17 Jan 2009 01:54:51 +0000

3G worked fine on my iPhone in Baltimore.

My buddy that’s an AT&T employee told me that it has to do with the link to the PSTN being overloaded.

Speaking of Verizon outages, we had a huge one here in Maryland last week. A contractor cut a Fiber-optic line, and FiOS service was down for me for about 6 hours. Then the next day their entire EV-DO was out for about 2 hours. No one with Verizon at my office could get an EV-DO signal.

By: Wayne

Wayne — Sat, 17 Jan 2009 01:08:39 +0000

Here in the Inland Empire area of Southern California, near Riverside, all AT&T customers have been without service since 7:30am today! Rats. I hear someone cut through some fiber.

Come on AT&T, get us back online asap! The repair rep promises that the repair crews are working all weekend until it’s fixed. Well, I’m glad they didn’t take the 3-day weekend off!

By: celz

celz — Fri, 16 Jan 2009 23:50:22 +0000

no service vs. crippled phones… i just got sprint.. best decision ever..

By: huntm856

huntm856 — Fri, 16 Jan 2009 23:45:28 +0000

Oops. Meant @Geoffrey in previous post.