Comments on: AT&T suffering a data outage, again

By: Crunch

Crunch — Sun, 18 Jan 2009 06:13:06 +0000

Where in LA are you having problems??? I live in Hollywood, and 3G couldn’t be better. Speed tests consistently come back with 950kbps. Should I call and complain?

I mean what’s the standard when I read things like “Alright, so we all know that ATT sucks”???

By: Nathan

Nathan — Fri, 16 Jan 2009 17:40:49 +0000

I live in Columbus Ohio and I don’t have any data service either. I called AT&T and they told me to wait 24 hours. So I’m waiting and if its not resolved I’m going to ask for another month of free service.

By: Jesse

Jesse — Tue, 13 Jan 2009 16:41:10 +0000

No 3G or Edge in Central Illinois! And it is still sketchy in Northern Illinois around Chicago. Resetting the SIM did nothing in either area.

By: Jolo

Jolo — Wed, 07 Jan 2009 19:32:14 +0000

AT&T wireless told me today that all of NYC (and other parts of the country as well) had no data and frequently no outgoing calls either sine the outage last night. Mine were both down for 24 hours but the reboot brought them both back up. Working now.
AT&T voluntarily offered me a $50 credit, didn’t even have to ask, so call them up and get your money’s worth!

By: Nick

Nick — Wed, 07 Jan 2009 08:14:48 +0000

I had no data this morning in downtown Portland, OR

By: yungJR

yungJR — Wed, 07 Jan 2009 04:11:26 +0000

Can anyone let me know when the att 3g data connections recovers?

By: directvrep

directvrep — Wed, 07 Jan 2009 02:13:54 +0000

OK, so we all know that AT&T sucks.
We all know the iPhone has a HUGE fanbase.
We all know it’s NOT going to happen, but what if—-

Verizon is merging with Alltel, what if in ADDITION to the Storm, Verizon was able to sell the iPhone.

I can see it now, Verizon has the largest broadband network available, the most customers, the Storm, AND the iPhone. All other carriers close their doors and sell the business to Verizon.

—
OK, now on to reality, I know CDMA and GSM will not mix… AT&T has exclusivity over the iPhone…. for now. But it would be GREAT!!!

By: yungJR

yungJR — Wed, 07 Jan 2009 00:20:18 +0000

At&t Data connection was okey this morning but after 12pm it went off. No 3g data in Jersey?? That’s something to talk about. Hope it recovers soon.

By: Bobby

Bobby — Tue, 06 Jan 2009 22:39:22 +0000

Get sprint….

By: john

john — Tue, 06 Jan 2009 21:55:21 +0000

has gone and left
now really gone and hasnt gotten back i used to like att =/

By: cameron

cameron — Tue, 06 Jan 2009 21:05:07 +0000

Everything fine today with my 3g. I’m in CT.

By: J-Fab

J-Fab — Tue, 06 Jan 2009 20:35:56 +0000

Data outage in Eastern Texas — starting at the Texas/Louisiana Border, and continuing up through parts of Dallas/Ft. Worth.

I work for AT&T, and we do know there IS a problem. Technicians are supposedly at the cell sites, but we’ll see. :\

To all of you who’ve called in and are upset, I apologize for not caring, lol. I am affected too.

By: Who?

Who? — Tue, 06 Jan 2009 19:55:45 +0000

@Marc Flores: Both my wife and I were having trouble with AT&T in LA last night as well(she has an iPhone, I have a Tilt).

I can’t imagine the nightmares when iPhone users start downloading music over 3G. Yikes.

By: ChemicalD

ChemicalD — Tue, 06 Jan 2009 18:58:59 +0000

No 3G voice/data in Metro Cleveland. GSM working just fine.

By: Tyrone D.

Tyrone D. — Tue, 06 Jan 2009 18:42:36 +0000

Looking good in Boston!

By: Nik

Nik — Tue, 06 Jan 2009 18:35:39 +0000

3g isn’t working in DC area, has been off and on most of the morning. edge seems to work a little better, but is also experiencing problems.

I called customer dis-service twice, sat on the phone for 30 minutes each time, only to be told by someone who barely speaks english that they don’t know of any problems.

By: Sarah P

Sarah P — Tue, 06 Jan 2009 18:20:43 +0000

No data in Jersey either. AT&T has to be hands downt THE MOST UNRELIABLE wireless carrier ever.

Sure they’re big and bad with cool phones, but the quality really blows.

By: Ervel Flick

Ervel Flick — Tue, 06 Jan 2009 17:47:22 +0000

Was the 2G migration to Band II ever confirmed? IIRC that was just a rumor.

By: mike

mike — Tue, 06 Jan 2009 17:09:17 +0000

At 8AM, I could not connect to anything data in and around Philly.
But wait…
A network issue that does not affect voice connections… A data network related issue that is resolved by a reboot on the phone… One word… SKYNET!

By: keymaker

keymaker — Tue, 06 Jan 2009 16:56:31 +0000

Well am at home right now so my iphone is on WiFi, so as soon as i drive 1 1/2 block out it will default back to 3G & as soon as i arrive at work in 10 minutes it will again hop on WiFi all by itself so i might not even notice the outage. 3G is good but is not something you want if you already have WiFi, it’s also about 20x slower than WiFi, 50% of the time am at home where i have Wifi & 30% am at work where we also have super fast wifi & 20% am on the 3G network cause am not ether at home or work

By: TB

TB — Tue, 06 Jan 2009 16:39:45 +0000

Valued Customer,

This e-mail is to inform you of a network problem that MAY affect your Mobile Data Service.

Trouble Ticket Number: TT000009359644

Severity: High

Description of Issue: Degradation of GPRS/UMTS service

Location of Issue: Northeast and surrounding areas

Start Time: Jan 06 2009 07:19 AM EST

Symptoms you MAY experience: Some customers may experience gaps in coverage or difficulty connecting to the network.

Estimated time of repair: Unknown

Technicians are working towards resolution as quickly as possible. We are sorry for any inconvenience that this may cause

By: KrAzYRPh

KrAzYRPh — Tue, 06 Jan 2009 16:34:22 +0000

“But the iphone has wifi!!! Wifi is everywhere!! Whats the problem?”

then whats the point of paying $30 to AT&T for Iphone data plan.

By: chris

chris — Tue, 06 Jan 2009 16:33:31 +0000

Suffolk county, New York no problems here

By: Brett

Brett — Tue, 06 Jan 2009 16:17:02 +0000

Boston and CT seem to be out for iPhones and Outlook Push.

By: Likeabite

Likeabite — Tue, 06 Jan 2009 16:11:30 +0000

I guess now that there are no power outages we’ll see what they cook up this time around. It might be their downgrading of their 2G that’s causing this. They really should work on their network coverage because this is getting ridiculous. Every week there’s a different issue

By: audit

audit — Tue, 06 Jan 2009 16:06:20 +0000

This just came through.

Confirmation from AT&T they are having data issues.

Trouble Ticket Number: TT000009359644

Severity: High

Description of Issue: Degradation of GPRS/UMTS service

Location of Issue: Northeast and surrounding areas

Start Time: Jan 06 2009 07:19 AM EST

Symptoms you MAY experience: Some customers may experience gaps in coverage or difficulty connecting to the network.

Estimated time of repair: Unknown

Technicians are working towards resolution as quickly as possible. We are sorry for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue. If you have any questions, please contact Enterprise Technical Support at 888-334-3787+PIN for more information.

By: DavidB

DavidB — Tue, 06 Jan 2009 16:06:15 +0000

Part of the conversion process with 1900 versus 850?

By: Mike

Mike — Tue, 06 Jan 2009 16:05:47 +0000

I’m just outside of Boston.
I have had no 3g today since restarting my phone at 6:47am.
Edge was not working as well.

Restarted again at 11:00am EST.
Seems OK now.

Still feeling the pain from when AT&T had cable and internet service. Though the people are nice, I’m always wary of AT&T service.

By: Tom

Tom — Tue, 06 Jan 2009 16:02:15 +0000

AT&T is sooo god awful. Wonder what excuse they will cook up this time..

By: David

David — Tue, 06 Jan 2009 15:59:08 +0000

Had some trouble with 3G data in MD/VA this morning but it seems to be cleared up.