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I am extremely disappointed, frustrated, and shocked at today’s (11/21/08) highly publicized “big release” of the new Blackberry Storm phone.

I don’t even know where to begin in explaining today’s circumstances so I’ll just try to summarize the details…

None of the store’s phone recording’s mentioned the “promotional” 7.am. store opening, so needless to say when I called a few minutes before what I expected was the opening at 9a.m., all of the Storms were already sold out!

3 of the stores in my area had less than 100 units?! (5, 20, & 75)

On the phone, I was lied to by 2 different store representative’s: 1 saying they were receiving another shipment later in the day so to come on by; the other saying if I came by they’d waive the overnight shipping fee and I’d have the phone by tomorrow a.m., plus there was “nobody in line” so I could place the order right away…

After going to the store, (5 mins. away) there were about 10 people in line and 20 or so already in queue or in the store!

After waiting about 30 mins. or so, still nowhere nearing being helped or getting any answers, the word from the store reps. was that now everything is on back order and it could take up to 5 days to ship if I ordered it today.

The whole scene was a mess and everyone had a different answer so I eventually left to go home and figured I’d just order it online…

Of course, that led me nowhere because the icing on the cake was that your website was down!

For a nationally-publicized, long-running ad campaign, high-profile product release, blogs all over the place about the hype…
What in the world happened today???

Didn’t anyone learn from the iPhone releases that there is a huge demand out here for these devices?

It’s hard to believe that it appears Verizon was not prepared for today’s release in even the slightest degree.

I do not even know what else to say but this is absolutely ridiculous.

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I am extremely disappointed, frustrated, and shocked at today’s (11/21/08) highly publicized “big release” of the new Blackberry Storm phone.

I don’t even know where to begin in explaining today’s circumstances so I’ll just try to summarize the details…

None of the store’s phone recording’s mentioned the “promotional” 7.am. store opening, so needless to say when I called a few minutes before what I expected was the opening at 9a.m., all of the Storms were already sold out!

3 of the stores in my area had less than 100 units?! (5, 20, & 75)

On the phone, I was lied to by 2 different store representative’s: 1 saying they were receiving another shipment later in the day so to come on by; the other saying if I came by they’d waive the overnight shipping fee and I’d have the phone by tomorrow a.m., plus there was “nobody in line” so I could place the order right away…

After going to the store, (5 mins. away) there were about 10 people in line and 20 or so already in queue or in the store!

After waiting about 30 mins. or so, still nowhere nearing being helped or getting any answers, the word from the store reps. was that now everything is on back order and it could take up to 5 days to ship if I ordered it today.

The whole scene was a mess and everyone had a different answer so I eventually left to go home and figured I’d just order it online…

Of course, that led me nowhere because the icing on the cake was that your website was down!

For a nationally-publicized, long-running ad campaign, high-profile product release, blogs all over the place about the hype…
What in the world happened today???

Didn’t anyone learn from the iPhone releases that there is a huge demand out here for these devices?

It’s hard to believe that it appears Verizon was not prepared for today’s release in even the slightest degree.

I do not even know what else to say but this is absolutely ridiculous.

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=]]]]

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Unfortunately, the special offer doesn’t get you anything. I got the same ad (which implies the device is available on the 16th to VIP customers) but it was just a come on.

I wore the local store manager out over the ad. Hopefully, he forget me by Friday …

Good Luck.

Mike

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My only wonder is will I be able to type as fast as I once was able to on a “standard” Blackberry. I still have to page to another screen to type numbers & symbols right? And will the sound of that screen clicking all the time ever get annoying? I enjoyed being able to stealthily type a text during a meeting.

Anyone know?

Thanks for the update BGR!

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So damn consistent! And it’s ‘iPhone’ fanboy.

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THIS DEVICE IS THE BEST TOUCH SCREEN ON THE MARKET. THE CLICK TECHNOLOGY OF THE SCREEN MAKES IT LEAPS AND BOUNDS AHEAD OF ANY OTHER DEVICES FOR 1..WELL 2 REASONS – THE NAVIGATION AND SELECTION ARE TWO SEPERATE ACTIONS ON THE DEVICE (TOUCH THE DEVICE TO NAVIGATE AND CLICK THE DEVICE TO SELECT) THIS IMPROVES ACCURACY AND USER EXPERIENCE. AS I STATED AT THE LAUNCH PARTY THE DEVICES WERE NOT QUITE READY, BUT I AM HAPPY TO REPORT THEY ARE IN TIP TOP SHAPE AND ITS UNBELIEVABLE…TAKE MY COMMENTS AS YOU WILL, BUT AS AN UNBIASED OPINION WHO IS MOST INTERESTED IN THE PROGRESSION OF TECHNOLGY YOU CAN REST ASSURED YOU WILL BE HAPPY WITH THIS DEVICE.

WELL DONE RIM AND I LOOK FORWARD TO WHO WILL BRING THE NEXT EVOLUTION FORWARD….WHOMEVER THAT MAY BE

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