Comments on: Samsung Glyde problems fixed with software update

By: Lea

Lea — Mon, 27 Jul 2009 19:50:34 +0000

I’m on my 2nd glyde. Got the first last August. It likes to press buttons and play with itself. Hung up on a lot of people due to the lock. Got a new one in January, and it was great until about June. Now it’s doing the same thing. Unlocks itself and plays. Nice that it doesn’t need entertainment. However I’m getting tired of this cuz it presses whatever it wants when I try or the screen doesn’t respond at all. Today I turned it off and it turned itself back on and dialed an international call. I won’t be paying for that I took out the battery.

By: Meg

Meg — Sat, 25 Jul 2009 23:40:49 +0000

This phone literally is a disaster and obviously I don’t need to say much because you all feel my pain! The screen will do whatever it wants and the only part that continuously responds (whether or not that’s where you’re even pushing) is the “back” button… it should be recalled completely. I took it to verizon and they never gave me a replacement, only put it through the software gig twice… honestly I’m afraid that if i ever had to dial 911 that it wouldn’t allow me to… And the worst part is that the damage sticker is right inside the place where you charge it… and so even one slight drip of liquid if that cover over the charge port isn’t covered, bam you’ve got a “damaged phone” so i’m pretty sire if i take it back now they won’t even help because they’ll claim it as damaged… even though it was never damaged by water… the piece of junk just does what it wants… and the reason the battery dies is because when it does what it wants the back light never shuts off… so the scree is constantly “on”… i hate it and still have another year to suffer before my contract is up.

By: vanessa

vanessa — Fri, 24 Jul 2009 21:50:48 +0000

still sucks! i got a new phone even. same battery, but lately i’ve been having problems with the touch screen not responding again. definitely not as bad as last time, but it’s still pretty frustrating.

By: Jenna

Jenna — Mon, 06 Jul 2009 16:56:44 +0000

My friend got the Samsung Glyde and she loves it. She doesn’t have these problems. I am going to get it off ebay and if it screws up i going back to my razr (which i hope i dont have to it sucks)

By: Sandi

Sandi — Thu, 18 Jun 2009 02:57:29 +0000

Sorry dude, I dont buy that. I have a 1 gb memory card (not even a quarter full) in mine where all my pictures and video are saved to and my glyde has gotten progressively worse over the past 6 months.

By: shauna

shauna — Tue, 16 Jun 2009 03:44:10 +0000

i think the glyde sucks i press one thing it goes to the other im bout to just stop period with touch scrteens or get the iphon eor dare on verizon

By: cant charge

cant charge — Sun, 14 Jun 2009 20:34:19 +0000

is anyone else having trouble charging their phone when they plug it in?

By: peter Svendsen

peter Svendsen — Tue, 09 Jun 2009 15:11:23 +0000

I have a family plan with 5 phones. Two are Glyges. Both have had problems with the touch screen and texting. Both have been replaced twice agter going nthrough the mandatory software upgrade attempt. The touch screen on one of them has stopped working completely and I’ve been told “no replacement because the phone has been damaged”. It seems short sighted to me that Verizon will risk losing customers over their refusal to fix known problems for customers.

By: john

john — Mon, 08 Jun 2009 16:10:23 +0000

About three weeks ago, I got my third Glyde (since 5/20/2008). The technician tells me that the big difference is an all new touch screen (in addition to new software that includes a screen calibration). For the first time, I actually like this phone. I can dial out, scroll, click on icons and it doesn’t lock up or go crazy. The touchscreen is definitely different. In fact, the clear plastic hard case cover won’t fit it, nor will the Body Glove cover. They tell me it will be another week before they have new covers to fit the new screen. Now that the phone finally works like it should, I’m hoping it will last until next January when I can trade in again.

By: leigh

leigh — Tue, 19 May 2009 23:22:56 +0000

the glyde doesnt work anyway! im glad they are fixing it but seriously there are so many problems with it! like one the battery dies like everyday even if you barely use it and two the touch screen is off. so its a good thing that they are fixing it.

By: wes

wes — Mon, 18 May 2009 21:03:25 +0000

i have three different glydes and i got my first one when the first came out and i have felt nothing but frustation ever since
the rest of my family have touchscreen phones that all work great the have the blackberry storm and the voyager
everytime i go in all they do is give me a new one that works no better than the last one.
i hate this phone i cant answer calls or respond to text messages
im scared to be an emergence and having to actually need my phone for something serious because there is no way i could trust it.
ki hate this phone with a passion i want it to die painfully wit a passion

By: Levi

Levi — Tue, 12 May 2009 02:52:54 +0000

OK, well, to ALL of the many people on this forum, it has been a very, very long discussion about this topic. BUT I SAY TO ALL, EVEN TO THE PERSON WHO PUT THE VERY FIRST QUESTION ON THIS DEBATE, which btw waz an amazing 1 year ago, STOP DWELLING IN THE HORRIBLENESS, SORROW, AND DISAPPOINTMENT OF THE SAMSUNG GLYDE, AND GET THE ALL NEW, JUST CAME OUT TODAY, MAY 11th, 2009,

S A M S U N G A L I U S 2 ! ! ! ! ! ! AWESOME PHONE, CHECK IT OUT ON VERIZON WIRELESS.COM or YOUTUBE.COM!!!!!!!!!!!!

By: G

Tue, 12 May 2009 01:49:29 +0000

I dont know about everyone here but this phone sucked when i got it. it was the magic phone and all that. but when i got the first update that fixed everything and im completely happy with it. I would still trade it in though because of the occasional random call (which isint really annoying to me).

Has anyone here been through enough phones that verizon just let them have a new FREE phone? if you have i would like to know what kindof phones they offered you so please reply to me!!

This phone isint so bad for me i love the keyboard:)

By: Shaun

Shaun — Tue, 28 Apr 2009 21:36:17 +0000

The phone just plain sucks, when you buy the phone there’s no mention of updates to install or anything. And when I called Verizon and told them that my screen jumps they connected me to a tech. Who was a F**** A******. It’s a shame Verizon sucks for selling such a crappy phone. To people who really just wanted a decent touch screen cell.

By: kristyn

kristyn — Fri, 24 Apr 2009 21:13:28 +0000

The weird thing is, everyone is complaing about verizon not getting them a new phone but they say they will if they “bring it back” or whatever. I wonder has anyone actually gotten a differnt phone? I’m fed up with my glyde I hate it.

By: kristyn

kristyn — Fri, 24 Apr 2009 21:09:25 +0000

My software update has done nothing for me. I want to break my phone in half all the time.

By: Michelle

Michelle — Wed, 22 Apr 2009 20:41:19 +0000

I have talked to Verizon and they said that the phone is working great now? I get a phone tomorrow and I really want the glyde. Do I get it or not ?

By: Brian

Brian — Mon, 20 Apr 2009 17:51:40 +0000

I bought an iPhone a couple weeks ago after ‘dealing’ with my Glyde for several months. I don’t care what Verizon charges for the cancelation or the $200 I spent on the iPhone. The new phone has changed my life forever and I hope Verizon or Samsung does something about the Glyde. It is a true disapointment that they are even still selling them. Go out and get an iPhone, you will NOT be disappointed.

By: meaghan

meaghan — Sat, 18 Apr 2009 03:11:00 +0000

I hate this phone. i got it to day . i swiched over from my voyager thinking this phone was going to be better. the damn phone wont even vibrate.

By: Ben

Ben — Fri, 17 Apr 2009 01:39:01 +0000

Anyone know much about class action lawsuits? I’m on my third phone. Crappiest phone I’ve ever had. Verizon refuses to give me another model that works. I’m stuck with them for 2 years. This will be my last phone/ contract with Verizon.

By: Erika

Erika — Wed, 08 Apr 2009 01:49:34 +0000

This phone is a freaking piece of shit. Update doesn’t work, I hit one button on the screen and it randomly hits one on the opposite side and randomly calls people because of this and gets into extra applications like VZ Navigator which costs extra $$$$ because I don’t have a subscription. It’s gotten to the point now that I don’t even turn it on because its too much of a pain in the ass, can’t text message and can’t call people.

I hate this phone, wouldn’t recommend it to anyone. I would rather have a cell from the mid-90’s than have this piece of shit for another day.

By: Liz

Liz — Sat, 04 Apr 2009 14:54:21 +0000

I am so glad to see that I am not the only one having problems with this phone. I’ve had the Glyde since Sept. ‘08, and I too have had problems with this phone, pretty much since day one (but I thought it was just me learning on a new phone). Why is it that Verizon makes no attempt to alert their customers to an update? I will be going in today demanding that they do something to make it right.

By: Steve

Steve — Fri, 03 Apr 2009 22:31:10 +0000

I’ve had two Glydes and three software updates, the latest in April, 2009.

It’s still possessed, randomly dialing folks and doing it’s own thing. It’s possession lite, all the horror but without the vomit.

I hate this phone. Verizon demands that I pay to get out of my contract. Fine. It’ll be the best money I every spent.

Question is, how do I ignore the urge to stomp the sh1t out of it in front of other customers when I’m free at last?

By: Lola and Tanya

Lola and Tanya — Mon, 30 Mar 2009 19:28:44 +0000

To whom it may concern,
Me and Tanya are very confused because one of us has a Glyde and everything we have heard about this recall is different. Some say that it is being taken off the shelves for good and those who have the phone just have to deal. Others think that you can bring your Glyde to a Verizion store and have it replaced by an env2, but we’ve also heard you might get a Voyager. We also heard that the phone was recalled and then put back on the shelves. Another time we heard that it was never even recalled and it was all just a big old rumor! So me and Tanya are requesting a formal address from Verizion to tell us the truth and only the truth.

By: Joe

Joe — Sun, 29 Mar 2009 13:02:42 +0000

just got a brand new glyde, dont seem to be having any of these issues everyone else is having, only comlpaint i have is when the battery gets low the touch screen pretty much ceses to function and the fact that only factory wallpapers rotate is stupid but other than that this phone works good for me.

(hope i didnt just screw myself by saying that lol)

By: Josh

Josh — Sat, 28 Mar 2009 01:14:27 +0000

This phone is honestly a piece of shit. I loved it for the first couple of months but now after I’ve received the update on the software, things have only seemed to get worse… I just got off the phone with Verizon and they’re sending me a replacement… But after reading majority of these post I’m not even ecstatic about it anymore…

By: Brooke

Brooke — Tue, 24 Mar 2009 15:12:04 +0000

I have a memory card that has all of my pictures and videos on it and only have 10 messages total on my phone and it has restarted 7 times in the past 2 days. The software upgrade that Verizon is telling us “will help”, is a scam so that they don’t have to give us refunds or a new phone.

By: Brittany

Brittany — Tue, 24 Mar 2009 01:32:03 +0000

I got the glyde last summer. I like the phone, the touch screen and slide out keyboard. But my phone acts like it’s possessed! It’s sitting 2 ft away from me right now going from screen to screen on it’s own. It has so many problems. I didn’t realize until now reading this site that other people were having the same problems. I didn’t even know there was an upgrade! I don’t want to have to go through 4 glydes just for them to figure out that it’s never going to work. I like Verizon and I’ve been with them for forever. I’m going in tomorrow to talk to them, I would love for them to give me a new phone but it doesn’s sound like that is going to happen. I can’t take this phone anymore!

By: Denton

Denton — Sat, 21 Mar 2009 01:49:34 +0000

I’ve had a Samsung Glyde since around late August 2008, and it’s been a POS since Day One. The random button pressing, slow touchscreen reaction, the list goes on.

Yesterday, March 19th, I went into the Verizon store after being fed up with the phone. I had NO IDEA that there was an update for the phone. Isn’t Verizon supposed to tell me this stuff? I mean, if they issued a stop-sale then they should at least inform their customers, who no doubt are pissed with the company.

After my phone being updated, it was better but still not perfect. I had the touch screen pressing its own buttons so I went to the Verizon store with my updated phone, furious.

It took me two hours at the Verizon store demanding the phone be replaced. They wouldn’t warranty the phone because it had been exposed to water (the indicators were pink) but that never affected the phone, it was just a bogus way for them to get out of replacing it.

Finally, after three customer service representatives and me demanding that I speak to a supervisor Verizon relented.

The new Glyde hasn’t malfunctioned in the few hours that I have had it. I like the phone okay, as I use it for only phone/text, but damn has it been frustrating. My iPod touch (nearly identical to the iPhone) has been flawless…a touchscreen can’t be that hard to perfect.

By: Luis

Luis — Tue, 17 Mar 2009 05:38:33 +0000

I got this cellphone in october now i can’t change it but they update my cellphone now is a little bit better.