Comments on: T-Mobile holiday promotion: Free Companion Flight 2008

By: aomer

aomer — Mon, 28 Sep 2009 22:37:48 +0000

I just tried to get my tickets and there is NOTHING available. I’m looking for tickets in January and not finding anything. Tried different cities that probably don’t have much traffic and nothing comes up for them either…going to call the concierge service and see what happens….tickets from Virgin America are $228 rt…maybe it would be cheaper that way anywayz!

By: akirk

akirk — Mon, 14 Sep 2009 19:27:19 +0000

Same thing for me I had a price match and never heard from them. Had to purchase the tickest myself full fare while waiting for a confirmation reply. Never did hear.

By: KD

KD — Tue, 07 Jul 2009 04:35:11 +0000

Just wanted to let you know that when I just went to do this, I found that it was fairly reasonable. You get a discount of the base fare of the second flight which is what they disclosed in the first place. I went to Orbitz and while there were a couple of cheaper flights on an alternate airline, the choice was pretty good. The calculation is very clear (2 base tickets, plus 2 taxes and fees, less the base fare for one ticket equals the balance due.) It’s definitely cheaper (by over three hundred dollars) than I would have paid out of pocket. I was specifically looking at SF to Atlanta and the savings is $333, and that’s using the Orbitz fare.

By: Scott

Scott — Thu, 25 Jun 2009 21:14:27 +0000

A TOTAL RUN AROUND SCAM!!!!!!!!!!!!! Costing me weeks amounting to hundreds of hours of time. Please post any news regarding the pursuit of a class action suit with respect to this SCAM.

I agree and would like to get on the list of a class action suit. My free 2007 flight never came through and finally was told it expired. The company had the wrong address for me even though I made copies of everything. Later T-mobile hired another company which told me my FREE flight would cost me $200 since it was over the, now, $350 limit. Which I could not find in any documentation. The rep told me he could only look up 3 bookings and each he looked up was going to cost me. He then said to look up on my own and I was to call them back at 800-213-9070. I tried for 4 days before the close of the offer on June 17, 2009, waited for 2 hours on several occasions only to be disconnected. The last day, the 17th I called at 7am mountain time (9am eastern when the started taking calls). Immediately, I was put on hold with a message, “We are experiencing a large volume of calls, please be patient as your call will be answered in the order received.” I waited two hours on hold and then was disconnected. I did this from 7 am to 2 pm also calling T-mobile reps explaining my frustration and needed this flight as my brother had booked a flight to Boston to meet me and get together with relatives. Th T-Mobile Rep said she would handle it and get back to me. 3 days later I called T-mobile to ask of status and was told the promotion was over and they could not accommodate me. I asked for supervisors several times and finally got one who read the notes on my file and realized their Rep. had made a mistake in saying they will see to it that I would get my flight. (She could not get through either when I had her on the phone so this is why she said she would take care of it.)
Well, finally all I was offered today after they once again tried to drop the case was and offer to upgrade my phone with a NEW 2 year contract or cancel my service with no penalty.
What a bunch of @#*!&^% for all the time and effort over the past 2 years trying to get a SO CALLED FREE FLIGHT. I even was told to do the research on a $350 flight and gave that to the T-Mobile Reps. (2 times, with 3 different itineraries under $350 from Delta, United, and American airlines.)
I am very upset with the whole ordeal and would like to see a class action suit against T-mobile as well as the company responsible for booking the offer.
Scott
Littleton, CO

By: Rick

Rick — Tue, 16 Jun 2009 19:58:40 +0000

20 months, 50 some representatives, 15 or so supervisors, 1 marketing executive, and the Attorney General I FINALLY received my 2 tickets. for those who are having problems with the 07 promotions here try this phone number.. THEN contact your attorney general online and give them the story… they (t-mobile) could’nt get my tickets fast enough.

LT GOODEN T-Mobile excutive 877 290 6323 ext. 3418024

By: lady 4

lady 4 — Fri, 05 Jun 2009 02:47:18 +0000

The free companion flight is garbage! I had my fiance cancel his plan with Sprint and pay 200 cancellation fee because we thought it made sense to save on our trip we were planning on the summer..Well when I got my booking number to book the flight and absoluetly no flights are available. I called customer service and they told me to call 605-978-2173 so i did and the rep told me that have no flights availble right now and i need to keep checking every day because they update the system everyday with new flights available..Well three months passed of me checking everyday and still nothing is available..I have been a customer for 4years and never had a problem until now..I HAVE BEEN SCAMMED AND I AM REPORTING THEM TO THE BBB AND GOING TO THE ATTORNEY GENERAL.I have called them several of times and no one seems to be helpful! I HATE T-MOBILE!

By: T-Mobil Sucks

T-Mobil Sucks — Fri, 29 May 2009 02:17:56 +0000

I have tried booking flights on-line for several different cities and dates and nothing is available! I called TLC and they said all their flights are booked for summer, when I told the rep. I couldn’t even get a flight out for fall she gave me some BS stories that the airlines only release so many flights for them to use and that the fall flights have not been release yet. This is full blown scam and something needs to be done.

By: bozo ozo

bozo ozo — Thu, 28 May 2009 00:39:15 +0000

It is definitely some scamming going on. Much nearer to getting a free flight from 2007. After that trip, canceling my plan. T-mobile is no good.

By: carol

carol — Fri, 15 May 2009 21:46:50 +0000

i also submitted information to get a free flight. TLC gave me the runaround. Can’t get in touch with anyone who will even confirm that they have my information to get me the free flight. TMOBILE said their hands are tied. This offer is a scam. I have read at least 6 horror stories about this just in the past hour. this is a rip off. i am trying to get out of my 2 yr contract with tmobile since they are not honoring their free flight promise

By: Rick

Rick — Thu, 14 May 2009 16:46:08 +0000

I want to know how you file a complaint because I KNOW a class action suit NEEDS to be started..

By: Jim Willis

Jim Willis — Sat, 02 May 2009 00:51:20 +0000

SCAM SCAM SCAM !!!!!!! I experienced the same as everyone else !!!! SOMEONE HAS GOT TO DO SOMETHING ABOUT THIS !!! This is unfair to the consumer and has fraud poured all over it !

By: Marcia

Marcia — Tue, 14 Apr 2009 12:27:12 +0000

I posted back in March of my quest since November for the 2007 free flight. I have called weekly to TLC and T-Mobile. Finally found someone who”found” my vouchers!! Took another two weeks of them finding and losing the info again before sending it to booking, but I happy to say I booked yesterday for the end of September(they have extended the flight deadline from March 31 to Sept.30.)
If you are still working on your 2007 free flights try calling 605-978-2047.

By: pumpkinpie

pumpkinpie — Tue, 14 Apr 2009 05:20:30 +0000

Tried to do the price match because the t-mobile fare was very high – I faxed the lower fare and followed the rules. Never got to speak to a real person who would issue me the tickets. There is a time limit on the price matching and you can call many,many times and get only voicemail. Then time runs out and the fare is no longer available. What a surprise! Have been trying for days to book flights with our companion vouchers. There are never any flights available to anyplace we want to go from our city – no matter how flexible we are with our dates. Who needs this stress? What’s wrong with a legitimate promotion to encourage contract renewal? We’re really sour on T-mobile now. They have given their company a black eye with this sorry trick.

By: Nozza

Nozza — Sat, 14 Mar 2009 20:12:42 +0000

I have found the same thing with this so called ‘Free’ Companion Flight.
Can someone tell what the GI is that is mentioned so many times in this site please?

By: dstender

dstender — Wed, 11 Mar 2009 18:23:30 +0000

was going to use free flights to take 6 to orlando in april. t-mobile price 361. i could get flight for 225. faxed and e-mailed price match. all i received was automated e-mail that they received the e-mail. the t-mobile flight was removed so i paid 4 all tickets or we wouldn’t have our vacation. never did hear anything from them.

By: Papi

Papi — Mon, 09 Mar 2009 04:39:13 +0000

This is crazy. I want to book a couple of flights from Columbus to either Miami or Ft. Lauderdale, or elsewhere in Florida. $600+ for the two tickets, but I can get on kayak and buy BOTH for less than $350. I went to the final step, and yep, the $600+ price is what the final price is.

14 years with Tmobile, since they were a little company known as Aerial, a $175/ mo, and this is what I get.

Wow. Not happy.

By: mari mcarthur

mari mcarthur — Thu, 05 Mar 2009 08:27:18 +0000

i filed a written complaint and hope a class action law suit will follow. what a scam. do the same

By: Marcia

Marcia — Tue, 03 Mar 2009 16:54:59 +0000

I am ALSO still trying to get the 2007 FREE FLIGHTS- since November. The same excuses- not our fault- we will get back to you(but no one does)- there is no supervisor to contact- your account doesn’t exist-There is NO ONE at either T-Mobile or TLC that can or will do their job of processing the free flights. Now it is March and the flights must be taken by the end of the month- and reservation requests have to be in TLC’s hands 30 days in advance-how convenient that they strung us all along for months until it is too late!!!!!!!! I would love to find out if any class action is taken. This is truly a shame.

By: Barbara Lewis

Barbara Lewis — Thu, 26 Feb 2009 19:51:01 +0000

I had the exact same thing happen: I was supposed to get 2 free flights because I have the family plan. When I called in, they only had a record of my registering one voucher, even though I registered both. I spent hours on the phone getting the runaround. Such a scam! I will never use T-Mobile again.

By: Barbara Lewis

Barbara Lewis — Thu, 26 Feb 2009 19:47:37 +0000

T-MOBILE FREE FLIGHT VOUCHERS ARE A SCAM! Both flights are supposed to be free. I filled out the form for both flights online, and received a confirmation email saying someone would call me regarding travel arrangments. No one called. When I called, I spent hours going back and forth between T-Mobile reps and the concierge service. They had no record of my companion’s name. They said to call back with the confirmation number and that would be my “golden ticket.” When I called back with the number, they said they couldn’t look up anything with that number. Long story short, hours of wasted time and no one could do anything for me. I extended my contract for this promotion and got nothing. Maybe it works for some, but the disappointment if you’re one of the ones who are scammed makes it not worth it.

By: Rick

Rick — Tue, 24 Feb 2009 10:36:59 +0000

Oh gawd I can’t believe I found this site… I did the promo for the free flight.. the promo specifically states if you purchase 2 or more phones you would get TWO flight vouchers… well that was October of 07 and I am STILL fighting them to this day to take my vacation. This is how screwed up T-mobile is. all three phones that I bought and started up were in my name. 1st they sent ONE voucher in my fiance’s name which doesn’t even appear anywhere in the contract, or with the service.
2nd to this day I still want to take my vacation this next month and when I get through to TLC and T-mobile everyone of them says,”well I don’t understand why you haven’t received your second one you jumped through all the hoops you needed too. Let me get ahold of our internal services and find out what is going on.” in which that is the last I hear from them until I call. the booking company wants to book it I go through this every week I say have you received the second voucher.. “well no just this one”.. then its TLC’s fault, TLC says its T-mobile’s fault.
quite frankly I believe its T-mobile’s fault I honestly believe that T-mobile didn’t believe that they were going to receive the huge response that they got and are trying to get out of paying the huge amounts that it created. Oh I know the promotion is supposed to end march of 09 but.. I read above someone went to the BBB hmm I believe THAT is the way to go OR everyone should get together and start a class action lawsuit against T-mobile

T-mobile is BAD very BAD Shame on you, T-mobile for scamming, shamming, and slamming your ‘customers.’ The idea behind the promotion is to gain loyalty from customers.. not to unethically shoo them away.

shame on you T-mobile

By: missy

missy — Fri, 20 Feb 2009 05:12:25 +0000

Did you ever get in touch with anyone…I’m going through the exact thing right now.I was transferred to the “Presidents Office” only to be told I would have to deal directly with the travel company offering a fair price on this ticket….ha the price was DOUBLE what I found on the acutal airlines website….it’s been a total hassle.

By: Patti Raymond

Patti Raymond — Mon, 16 Feb 2009 18:57:19 +0000

Well I got two booking slips, sent one in in August and they said it was filled out incorrectly so they wouldn’t honor it…but they never sent it back to me to redo. So now I wanted to use both of them by the end of March so I’ve been going back and forth and back and forth and threatening them to go on Channel 8 news where a consumer can voice their problem and usually get what they need and also threatening to sue them. I have had it I’m so stressed with this but every time they transfer me to a supervisor their mailbox is full and I’m back at pt. 1. Help….I’m getting gray hairs as we speak….Patti

By: D AY

D AY — Fri, 13 Feb 2009 19:51:05 +0000

Buyer Beware!!!!!!! don’t fall into this trap. TOTAL SCAM…. I’ve been with TM for 5+ yrs so i thought they would be honest and trustworthy. They weren’t. I would like to file a class action lawsuit against them. Before i consult a lawyer anyone have info on how its done? or ideas on how i should go about it. Thanks

By: CLK

CLK — Sat, 31 Jan 2009 04:23:12 +0000

What world are YOU living in??? Paying $60-300 in taxes and fees is NOT free!!

By: Cynthia

Cynthia — Fri, 30 Jan 2009 22:35:50 +0000

IT’S A SCAM!!! Because I have a Family Plan, I get 2 tickets, however TLC is saying I only have one. After 3 weeks of calling everyone (see below), I still don’t have my 2 tickets. When I did try to book my flight (before I knew I only had one ticket) they wanted to charge me $86.00 for one flight–they call this FREE??? $25 is for processing and the rest is for fees!! This was just from MD to FL. Expedia.com was offering the RT flight for $149.00. Don’t fall for the scam. Oh, when you do call with questions, you get the run-around. All they do is give you another number to call. When I asked to speak to a supervisor, that got me no where too. They claim that they can only send an e-mail. Don’t use TMobile. The coverage sucks and their “special” promotions aren’t worth the paper they are printed on.

By: Julia

Julia — Tue, 27 Jan 2009 17:29:56 +0000

I actually had a fairly decent experience with the Price Match. I found 4 tickets from SAT to ONT (onatrio, CA) on Orbitz for $244 each on Sunday (versus $560 each on their site), emailed the info to the Price Match site that day, and just got off the phone with them today (Tuesday) and was able to book the 4 for a total of less than $700!! The e-tickets were emailed to me in 20 minutes. I would have spent over $1000 flying my whole family. No it’s not EXACTLY “buy one, get one free” but with all the fees airline companies charge nowadays, I think I got a deal! And I’ve got 3 more PINs to use to visit NYC this summer, and Vegas one weekend with just hubby and me, no kiddos!
That’s all, one email Sunday and she called me back today. You just need to read the T&C before you start complaining about things that simply aren’t accurate!
Also regarding the “buy 30 days in advance”, I was worried because the 30 days started from that Sunday I checked the fares (its a last minute surprise trip for my mother in laws birthday) so I thought they may give me a hard time, saying the 30 days needed to start from TODAY, the day I actually booked the flight, but no problems at all! It was a very short phone call, she had already verified the info and simply broke down the prices for me and I paid with my CC.

By: andy

andy — Fri, 23 Jan 2009 16:28:17 +0000

i need someone who can send me a free game boy thank you everyone i hope u send me the game boy

By: andy

andy — Fri, 23 Jan 2009 16:23:54 +0000

i need it thank you

By: Karen

Karen — Fri, 16 Jan 2009 20:50:17 +0000

This companion fare thing is a total ripoff. I checked a flight from where I live to New York City (mind you following the guidelines of a Saturday night stay that is one of the catches) and the fare was outrageous. For one ticket and some bogus additional charges for 1st and 2nd passenger it came to $754+. I looked on the Continental Airlines website at the exact same flight and times and destination and the flight was $358 per person…what a ripoff TMO is trying to pull one over on us…