Cupertino, We Have a Problem
120 comments
Filed in AT&T, Apple, Services
Ruh roh. Reports are literally flooding in that iPhones across the Northeast are experiencing some major network issues. Reports are also coming from areas further south down the Atlantic coast. So what’s the deal? Well in a nutshell, data is kaput. Users are reporting that 2G and 3G data are both affected which means unless you’re in range of a WiFi hotspot you’re basically toast. Oddly, no other handsets seem to be affected by this outage which poses the question: Huh? In any event, AT&T is admitting that there’s a problem and has opened ticket # TT000008107719 to cover it. Roll call! If you’re experiencing problems drop a comment below and let us know where you are.
[Thanks to everyone who sent this in]
Still no data. I spoke with a customer service rep at ATT who confirmed this was only affecting iPhones.
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My 3g has been awful for a couple of weeks in NYC.
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Iphone Data working on all networks in Manhattan as of 12 Noon EDT.
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Spoke too soon. Still spotty but getting some data in Manhattan.
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Long Island (Nassau County) - Experiencing terrible phone service. “Call failed” is what i began to see since yesterday evening. Emails were not going out this morning.
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iPhone 3G in Huntsville, AL. Past few days I frequently drop to EDGE where previously had a strong 3G signal. I have also noticed that 3G throughput has seemed to crawl even with a strong signal. Any word on when this is going to be resolved?
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I live in Oklahoma City, Oklahoma and have had absolutely no issues with 3G or EDGE since I have had the iPhone. Sucks for everyone else that you are having issues with the service and can’t even enjoy the phone. Hopefully the next update corrects all of the issues especially the laggy keyboard that is my only complaint
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Edge data is back in Binghamton, NY
Who knows about 3G, we don’t even have it yet. I don’t know if that is a good or a bad thing though.
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I was in northern NJ and NYC today with no service. Thank goodness for unsecured wifi networks!!
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3g and edge out in boston
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No 3G or Edge in Philadelhia on my Nokia N95 or N75
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No data or email since 8am in N. Jersey ATT’s other headquarters….
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iPhone email either out or erratic since 8am CDT today. Web very very slow even though i show 4 3g bars. I’m in the Midwest. Hope they fix this soon.
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North Jersey here. Problems for a couple of weeks with data on the first gen iPhone. I’m also having a lot of trouble with voice. Don’t know if it would be related to the data issues. ATT acknowledged the problem, but wasn’t good enough to give me a ticket # or ETA for repair.
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AT&T reports spotty outage for UMTS/EDGE in northeast still ocurring…8 hours so far…
It’s 1 pm.
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It’s AT&T. Even my wife’s blackberry is having connection issues today.
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I’m in Buffalo, NY and woke up and my phone had the dreaded “No Service” on the upper left. Turned it on and off thinking it was maybe a glitch and still nothing. I was in my dorm which usually has nearly full bars on 3G. I was getting soooo pissed i had to put my SIM card in a shitty old phone. Tried it out just now and it’s still running slower, but i at least have service to text and make phone calls. Anyone else really annoyed by these constant problems?
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It’s back up.My iPhone is fine now and Our work Treo’s with Goodlink also went down but are back up. Our BB’s didn’t have a problem.
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It’s 1:50 PM here in GSO, NC.
My signal & Edge are working just fine, so far.
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I saw ticket #TT000008097189, which was resolved as of 11:56 AM EDT. Official start time was 4:00 AM EDT and the description is just “Some customers may experience gaps in coverage or difficulty connecting to the UMTS/EDGE network.” for the Northeastern Market.
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I’m really puzzled - I though data is data. Unlike Blackberrys which rely on RIM’s data centre to direct traffic.
Can someone shed some light on why this outage would affect iPhone only, but not other smartphones?
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Myself and a co-worker have been having hte same problem, not able to get data at all through 3G or Edge… What is going on!? Saturation?
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I couldn’t get data on my 8110 for about six hours in topeka ks
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South Florida is DOWN!
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i live in miami and feel like im back in june of last year with my old 2g iphone. i bought the 3g with the hopes of gloriously fast speeds but have been generally disappointed.
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