Early Termination Fees are too expensive, and should be reduced back to year 2000 levels. $200 per line is just extortion.

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The CC rep told me that this new ETF schedule is only valid for those customers that sign up or renew after 6/28/08.

I’ll try to go down to a T-Mo store, maybe they’ll sing a different tune.

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Now what the fence child says is correct, when T-mobile decided to group sms and mms together and charge .15 instead of.10 for sms and .25 for mms it raised a few concerns about T-mobile bretching their own TOS.

Legally T-mobile had the right to change the price of what they charged for text overage. The TOS only mention that if a customer goes over on their allowed minutes or messages that an overage charge will be aplied. There was no mention of what that cost would be.

T-mobile understood that this increase would have the protential to effect our customers in a negative way and they allowed customers to leave Tmobile and have the ETF waived. I believe the number of waived ETF”s would have been less if BGR didn’t have a huge post about it.LOL

Once BGR reported this, Tmobile started getting calls from customers with unlimited txt plans aswell as customers who have never used txt messaging before call in wanting to cancel and have ETF waived and many referance this blog.

T-mobile isn’t modifying or changing current customers TOS. The terms of service states EFT will be charged if customer termanates service before end on contract period. That’s what you agreed to by signing up for service. New contract customer will have a newer TOS that will allow for partial ETF. I am not sure at this point what will happen with the ETF if customer extends their contract for 2 yrs.

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I agree that it would be nice if all current Tmobile customers who wanted to leave could with only paying a partial ETF but that’s not the case.

Now what the fence child says is correct, when T-mobile decided to group sms and mms together and charge .15 instead of.10 for sms and .25 for mms it raised a few concerns about T-mobile bretching their own TOS.

Legally T-mobile had the right to change the price of what they charged for text overage. The TOS only mention that if a customer goes over on their allowed minutes or messages that an overage charge will be aplied. There was no mention of what that cost would be.

T-mobile understood that this increase would have the protential to effect our customers in a negative way and they allowed customers to leave Tmobile and have the ETF waived. I believe the number of waived ETF”s would have been less if BGR didn’t have a huge post about it.LOL

Once BGR reported this, Tmobile started getting calls from customers with unlimited txt plans aswell as customers who have never used txt messaging before call in wanting to cancel and have ETF waived and many referance this blog.

T-mobile isn’t modifying or changing current customers TOS. The terms of service states EFT will be charged if customer termanates service before end on contract period. That’s what you agreed to by signing up for service. New contract customer will have a newer TOS that will allow for partial ETF. I am not sure at this point what will happen with the ETF if customer extends their contract for 2 yrs.

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I agree that it would be nice if all current Tmobile customers who wanted to leave could with only paying a partial ETF but that’s not the case.

Now what the fence child says is correct, when T-mobile decided to group sms and mms together and charge .15 instead of.10 for sms and .25 for mms it raised a few concerns about T-mobile bretching their own TOS.

Legally T-mobile had the right to change the price of what they charged for text overage. The TOS only mention that if a customer goes over on their allowed minutes or messages that an overage charge will be aplied. There was no mention of what that cost would be.

T-mobile understood that this increase would have the protential to effect our customers in a negative way and they allowed customers to leave Tmobile and have the ETF waived. I believe the number of waived ETF”s would have been less if BGR didn’t have a huge post about it.LOL

Once BGR reported this, Tmobile started getting calls from customers with unlimited txt plans aswell as customers who have never used txt messaging before call in wanting to cancel and have ETF waived and many referance this blog.

T-mobile isn’t modifying or changing current customers TOS. The terms of service states EFT will be charged if customer termanates service before end on contract period. That’s what you agreed to by signing up for service. New contract customer will have a newer TOS that will allow for partial ETF. I am not sure at this point what will happen with the ETF if customer extends their contract for 2 yrs.

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