T-Mobile reveals plans for pro-rated ETF
In a move that’s a boon for consumers everywhere, T-Mobile has made public their plans to implement a pro-rated ETF for new customers. Under the new plan, T-Mobile subscribers with less than 6 months on their contract will only be subjected to a $100 dollar fee, which is half of the usual $200 charge. Anyone with less than 3 months left will pay $50, and consumers hoping to jump ship during their last month of contractual obligation might be able to squeeze out for less than $50. We’re not entirely clear if this applies to current subscribers, or to new converts only, but it’s great news nonetheless for anyone feeling a bit constrained by their ETF.
it better be do old customers too. if when they change the price of texts it affects everybody then this should as well
The new ETF structure is not retro. Only newly activated lines (as of June 28th or so)will be eligible for this.
now if only the att would do it … WAIT they’d have no subscribers then
Isn’t everyone prorating contracts nowadays?
Much better Tmobile post Joshua
I agree that it would be nice if all current Tmobile customers who wanted to leave could with only paying a partial ETF but that’s not the case.
Now what the fence child says is correct, when T-mobile decided to group sms and mms together and charge .15 instead of.10 for sms and .25 for mms it raised a few concerns about T-mobile bretching their own TOS.
Legally T-mobile had the right to change the price of what they charged for text overage. The TOS only mention that if a customer goes over on their allowed minutes or messages that an overage charge will be aplied. There was no mention of what that cost would be.
T-mobile understood that this increase would have the protential to effect our customers in a negative way and they allowed customers to leave Tmobile and have the ETF waived. I believe the number of waived ETF”s would have been less if BGR didn’t have a huge post about it.LOL
Once BGR reported this, Tmobile started getting calls from customers with unlimited txt plans aswell as customers who have never used txt messaging before call in wanting to cancel and have ETF waived and many referance this blog.
T-mobile isn’t modifying or changing current customers TOS. The terms of service states EFT will be charged if customer termanates service before end on contract period. That’s what you agreed to by signing up for service. New contract customer will have a newer TOS that will allow for partial ETF. I am not sure at this point what will happen with the ETF if customer extends their contract for 2 yrs.
Much better post Joshua
I agree that it would be nice if all current Tmobile customers who wanted to leave could with only paying a partial ETF but that’s not the case.
Now what the fence child says is correct, when T-mobile decided to group sms and mms together and charge .15 instead of.10 for sms and .25 for mms it raised a few concerns about T-mobile bretching their own TOS.
Legally T-mobile had the right to change the price of what they charged for text overage. The TOS only mention that if a customer goes over on their allowed minutes or messages that an overage charge will be aplied. There was no mention of what that cost would be.
T-mobile understood that this increase would have the protential to effect our customers in a negative way and they allowed customers to leave Tmobile and have the ETF waived. I believe the number of waived ETF”s would have been less if BGR didn’t have a huge post about it.LOL
Once BGR reported this, Tmobile started getting calls from customers with unlimited txt plans aswell as customers who have never used txt messaging before call in wanting to cancel and have ETF waived and many referance this blog.
T-mobile isn’t modifying or changing current customers TOS. The terms of service states EFT will be charged if customer termanates service before end on contract period. That’s what you agreed to by signing up for service. New contract customer will have a newer TOS that will allow for partial ETF. I am not sure at this point what will happen with the ETF if customer extends their contract for 2 yrs.
I agree that it would be nice if all current Tmobile customers who wanted to leave could with only paying a partial ETF but that’s not the case.
Now what the fence child says is correct, when T-mobile decided to group sms and mms together and charge .15 instead of.10 for sms and .25 for mms it raised a few concerns about T-mobile bretching their own TOS.
Legally T-mobile had the right to change the price of what they charged for text overage. The TOS only mention that if a customer goes over on their allowed minutes or messages that an overage charge will be aplied. There was no mention of what that cost would be.
T-mobile understood that this increase would have the protential to effect our customers in a negative way and they allowed customers to leave Tmobile and have the ETF waived. I believe the number of waived ETF”s would have been less if BGR didn’t have a huge post about it.LOL
Once BGR reported this, Tmobile started getting calls from customers with unlimited txt plans aswell as customers who have never used txt messaging before call in wanting to cancel and have ETF waived and many referance this blog.
T-mobile isn’t modifying or changing current customers TOS. The terms of service states EFT will be charged if customer termanates service before end on contract period. That’s what you agreed to by signing up for service. New contract customer will have a newer TOS that will allow for partial ETF. I am not sure at this point what will happen with the ETF if customer extends their contract for 2 yrs.
Sorry for the multi comments
i have no idea what the fencechild is friggin talkin bout?…lol
Just FYI I just called T-Mobile to get info on canceling my service and was informed that this new ETF policy is not only for new customers. It is for existing customers as well. The CSR even double checked with his supervisor to make sure.
I just got off the phone with T-Mo customer care, and the information I got is exactly the opposite of what you’re saying, Ryan.
The CC rep told me that this new ETF schedule is only valid for those customers that sign up or renew after 6/28/08.
I’ll try to go down to a T-Mo store, maybe they’ll sing a different tune.
I was just told by T-Mobile CS that it only applies to recent customers who have signed up after the Pro-rated ETFs were implemented
I too found out that ETFs are not prorated for customers that were on contract before that date. Sucks. I bought my phones outright, no subsidy, and wound up in a contract because of a rate plan change.
Not happy. I bought my phones outright so I *wouldn’t* get stuck in a contract, and that got goofed up.
Early Termination Fees are too expensive, and should be reduced back to year 2000 levels. $200 per line is just extortion.