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http://urltea.com/386a

With a few extra twists:

1) It took a few tries to get the software updater installed on the XP laptop

2) Once installed, it took a while to get the updater to see my N95. (A non-intuitive phone setting needed to be changed)

3) Once the installer was running, it took a very long time — about an hour, for a 100MB file. The process seemed to stop and start a lot. At several points I thought it was frozen.

4) When the update finally completed (got the confirmation message), I disconnected the phone as directed. (yes, it was connected to power the whole time). That’s when I learned I had a brick.

As to your snarkier comments, you’re welcome to your personal opinion of me. That said, I did follow Nokia’s instructions directly and still encountered these problems. And I’m far from the only person. Also, I’m definitely not a technological newbie. I have updated firmware on several other devices before. This was, by far, the most difficult and nervewracking firmware update process I ever experienced.

If you had a better experience, good for you.

- Amy Gahran

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I watched you video that was a blog rant about Nokia support (and you’ve already professed to being the journalist drama queen.) While I agree they seem to neglect their US market with the amount of firmware updates, I don’t understand the problem with what you have with the update process itself. Can you explain exactly what happens when you bricked your phone? Do you understand that once a flash process begins of any device, and big error occurs, such as a power outage and such, that device is a brick? I don’t think you are giving enough details for everyone to sympathize with you for exactly why your phone was bricked. Can you detail exactly what happened? You definitely seem to be showing your stripes as a journalist and not an technologist.

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Examples:
- http://urltea.com/386a
- http://urltea.com/386b
- http://urltea.com/386c

- Amy Gahran

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Best phone ever – so far and it is about to get better!

Thing is Nokia could solve this update agnosia, simply by just releasing tri-quad band HSDPA versions of their phones. Why bother with a dual band for EU and one for NA? What about those of us who travel back and forth and want 3G in both areas?

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Since lots of N95-3 users will be updating their firmware as soon as this update comes out, I hope Nokia offers some word very soon on whether they can make their firmware updates less of a nervewracking ordeal.

But, on the bright side, Nokia’s new Conversations Blog (conversations.nokia.com) is currently running a series of posts addressing all kinds of US service issues. If you’re concerned about Nokia’s US service, I suggest commenting on those posts. They do seem to really want (and need) input from US consumers in order to improve our experience with them.

Today I posted an overview of that public discussion so far — including which issues Nokia has and has not addressed — on my blog Contentious.com:

http://urltea.com/37r2

I’ve also posted a video version of that roundup:

http://seesmic.com/v/JzrmBidZ7d

Thanks,

- Amy Gahran

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Of course many of us have moved on to the N95 8GB NAM so none of this matters anyway.

Hey I’m still using N95-3!

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