Comments on: Sprint Apologizes; Simply Unlimited Available for All Devices

By: backbeat

backbeat — Mon, 03 Mar 2008 17:46:37 +0000

Those who are imploring Sprint to train their support people have the _almost_ right idea. What is being overlooked is that Sprint’s support (technology)infrastructure does not support those in Support. Train them all you like, but unless you believe that every phone, under every consumer and every business plan is committed to air-tight human memory, you’re hoping against hope as Support’s resources are what are failing them first, not the training. Correcting that area calls for major reinvestment, which (obviously) Sprint cannot afford and no restructuring, at this point, could justify. They’ve shot off their last remaining toe.

By: Sam

Sam — Sun, 02 Mar 2008 19:19:55 +0000

It is a great plan. I’ve been with Sprint for a long time and have had good success with them. However, I have 4 lines on my account, they want $99 for each plan with a $5 discount for the first, $10 on the second etc. It didn’t make sense for me. So I’ve kept my old plan with the $39 unlimited BlackBerry for my 8830, which by the way I love.

By: sprint tech

sprint tech — Sun, 02 Mar 2008 18:58:49 +0000

Phone as Modem or “Tethering” is not currently possible with the new plan. A note about Telenav, it is included with compatible devices. If you have a device that currently requires an external receiver (Palm/Most Win Mobile devices) you will still need that external receiver and you would still be paying the monthly charge for the service to Telenav.

By: Nick

Nick — Sun, 02 Mar 2008 18:46:30 +0000

So what about tethering, I would assume that is an extra monthly charge?

By: Bryan

Bryan — Sun, 02 Mar 2008 14:00:08 +0000

yes telenav is included with all devices

By: Cesar

Cesar — Sun, 02 Mar 2008 11:57:26 +0000

When I switched over to the plan, the set up the wrong code on my account. Then, after reading the first post here, I called and the rep I spoke to told me that code for Blackberry had not been input into my account.

Minutes after the change was made I started to receive my emails again.

And actually, I received and email on my BB this morning with a link to download Telenav, which is included with my new plan!

And to think I was going to change to T-Mo when my contract was up. I’ll be sticking with Sprint for a long time now!

Hopefully the Sprint ship will remain afloat for long while.

By: Bobby

Bobby — Sun, 02 Mar 2008 07:44:48 +0000

“What would it take to give all of it’s employees a 30 minute training to educate them on what the plan includes and does not included and a refresher on how to provision the plan to the individuals account.”

That is exactly what is happening, team by team 30 minute training on the new plans.

By: Glenn

Glenn — Sun, 02 Mar 2008 05:47:56 +0000

What would it take to give all of it’s employees a 30 minute training to educate them on what the plan includes and does not included and a refresher on how to provision the plan to the individuals account.

By: dondgc

dondgc — Sun, 02 Mar 2008 03:49:40 +0000

So Telenav is included in this?

By: mcrae79

mcrae79 — Sun, 02 Mar 2008 03:35:09 +0000

I think Sprints motto should be. “if you going down, bring everyone
else down with you!”
for all those of you in the contract side of the wireless industry better put the resume together.

By: boomboom

boomboom — Sun, 02 Mar 2008 02:36:47 +0000

“On Mar 1, 2008 @ 6:25 pm, Ryan Said:

Well that makes more sense glad they cleared it up. This is a hell of a deal.”

Agree.

By: B

Sun, 02 Mar 2008 01:37:07 +0000

I don’t think even the boy genius can help Sprint’s woes these days.

By: john

john — Sun, 02 Mar 2008 00:09:44 +0000

sprint is wack

verizon all the way

By: drbyers

drbyers — Sat, 01 Mar 2008 23:42:58 +0000

I love sprint plan prices but their customer support sucks ballz. Seriously.

If they could just get rid of their overseas customer support their satisfaction ratings would be stellar.

I have a blackberry 8830 on sprint and love the phone but hate india tech support. I talk to blackberry tech support out of kentucky or no one at all.

Come to think of it, sprint needs to retain their entire staff on how to get on the same page before everyone leaves. I tried ATT for a week, but they sucked just as bad with a slower network and higher prices.

Sprint can right its train. They just have to do it soon.

By: jeremiah

jeremiah — Sat, 01 Mar 2008 23:37:20 +0000

Good deal but just proves there customer service isnt on the same page. Its a shame i always liked there phones and coverage.

By: Ryan

Ryan — Sat, 01 Mar 2008 23:25:54 +0000

Well that makes more sense glad they cleared it up. This is a hell of a deal.

By: Chase

Chase — Sat, 01 Mar 2008 21:52:19 +0000

That would have been incredibly ridiculous if they did not give blackberry user that plan.