Comments on: T-Mobile reporting 28.7 million customers at the end of 2007 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/ Mon, 23 Nov 2009 04:53:52 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Samuel http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-2/#comment-243262 Samuel Tue, 29 Jul 2008 19:31:09 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-243262 Seth, I love how you got carried away with the smallest wireless carrier in the US. Tmobile's coverage absolutely suck's. I live in Georgia and saw that even in the heart of Atlanta I was getting 1 to 2 bars at most. I went to a small college about 15 minutes away from downtown and inside the building (or simply getting close to it) I lost all my bars and now my TMobile phone would display "No service". My friends who had different carries were getting good (meaning 3-4) bars. I physically went up to my friends and asked them what carrier they had and if they had service. Also we went on a field trip to New York. I would say about 40-50% of the time I would get no service on the way. So summarizing; their coverage sucks. I’m simply astonished when you said that in a rural area in Texas you were getting service while your dad(who's on verizon) was not. Secondly, their phones are far more expensive than any other carriers. The Tmobile blackberry curve and the ATT blackberry curve came out roughly the same time. The Tmobile curve was going for 249 after rebate and the same ATT CURVE was going for 99. The only place you can get an upgrade is the Tmobile store. Best buy, Circuit City, Radio Shack carry all the carriers EXCEPT TMOBILE. If you look at Best Buy's prices you will see they have no more mail in rebates and all the phones available on Att.com, verizonwireless.com and sprint.com are less expensive if you bought them from Best Buy and without the rebates! Well if you have Tmobile that option is not available. Their selection of Phones is horrible. They have a contract with HTC that thy can not get any other smart phones except for HTC. Blackberry is not classified as a smart-phone and as an email device. So no palm products are available to Tmobile customers unless they buy unlocked ones at relatively high prices. True they had good customer service, but honestly I did not call customer care more than twice in the last 6 months. They offer cheaper plans for the money($10-15 cheaper) than an ATT or verizon plan but if you get no service how will you use them. The only way Tmobile can "seem" attractive is by lowering their rate plan prices BUT they make that up in the overpriced phones that people are locked to buying from them only. And lastly Seth, you asked a good rhetoric question. Why should Tmobile get the 3G network? When all of Western Europe, Australia, Japan and other developed countries have it? Even Latin America to a certain extent has that available. Instead of Tmobile paying millions of dollars to NBA players that falsely advertise their services and products they can use that money to put up some damn towers and increase their signal bars. All the cool phones (like YOU STATED THE BB8820) will go to ATT, Sprint and then verizon. Im not saying Tmobile is a horrible company and everybody should leave them. All I'm saying that as A Tmobile customer I faced these issues and am telling them from a personal view. They introduced the Hot spot at Home because many people were not getting service in their homes and the only way they can get service is by having a wireless router and connecting to wifi and then making calls. Seth, I love how you got carried away with the smallest wireless carrier in the US. Tmobile’s coverage absolutely suck’s. I live in Georgia and saw that even in the heart of Atlanta I was getting 1 to 2 bars at most. I went to a small college about 15 minutes away from downtown and inside the building (or simply getting close to it) I lost all my bars and now my TMobile phone would display “No service”. My friends who had different carries were getting good (meaning 3-4) bars. I physically went up to my friends and asked them what carrier they had and if they had service. Also we went on a field trip to New York. I would say about 40-50% of the time I would get no service on the way. So summarizing; their coverage sucks. I’m simply astonished when you said that in a rural area in Texas you were getting service while your dad(who’s on verizon) was not.
Secondly, their phones are far more expensive than any other carriers. The Tmobile blackberry curve and the ATT blackberry curve came out roughly the same time. The Tmobile curve was going for 249 after rebate and the same ATT CURVE was going for 99. The only place you can get an upgrade is the Tmobile store. Best buy, Circuit City, Radio Shack carry all the carriers EXCEPT TMOBILE. If you look at Best Buy’s prices you will see they have no more mail in rebates and all the phones available on Att.com, verizonwireless.com and sprint.com are less expensive if you bought them from Best Buy and without the rebates! Well if you have Tmobile that option is not available.
Their selection of Phones is horrible. They have a contract with HTC that thy can not get any other smart phones except for HTC. Blackberry is not classified as a smart-phone and as an email device. So no palm products are available to Tmobile customers unless they buy unlocked ones at relatively high prices.
True they had good customer service, but honestly I did not call customer care more than twice in the last 6 months. They offer cheaper plans for the money($10-15 cheaper) than an ATT or verizon plan but if you get no service how will you use them. The only way Tmobile can “seem” attractive is by lowering their rate plan prices BUT they make that up in the overpriced phones that people are locked to buying from them only.
And lastly Seth, you asked a good rhetoric question. Why should Tmobile get the 3G network? When all of Western Europe, Australia, Japan and other developed countries have it? Even Latin America to a certain extent has that available. Instead of Tmobile paying millions of dollars to NBA players that falsely advertise their services and products they can use that money to put up some damn towers and increase their signal bars.
All the cool phones (like YOU STATED THE BB8820) will go to ATT, Sprint and then verizon.
Im not saying Tmobile is a horrible company and everybody should leave them. All I’m saying that as A Tmobile customer I faced these issues and am telling them from a personal view. They introduced the Hot spot at Home because many people were not getting service in their homes and the only way they can get service is by having a wireless router and connecting to wifi and then making calls.

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]]> By: tyler zimmerman http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-2/#comment-133095 tyler zimmerman Tue, 11 Mar 2008 16:49:39 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-133095 T-mobile ™ is great I love it and I don't ever plan on swiching T-mobile ™ is great I love it and I don’t ever plan on swiching

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]]> By: jaque sherock http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-2/#comment-119227 jaque sherock Fri, 15 Feb 2008 06:00:02 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-119227 I am pretty confident I have it figured out why ATT, Sprint, Alltel, and Verizon customers hate T-Mobile so much and it's very simple:they're bitter. That's all. They are paying way to much for what T-Mobile has been offering their customers. 1. Customer care- we've all heard of JD Powers and Associates, one of the most respected review and reporting services in America. T-Mo's customer care are the only ones to win all 6 regions of America 6 years running, a feat that JD Powers has stated has never been done by any company in any industry-EVER. I know people who work in an ATT call center and tell me about putting customers on hold for half an hour and having a smoke or going to lunch so they'll hang up, or lying to a customer just to shut them up. 2. Cost-T-Mo offers the cheapest plans pound for pound and the myfaves which is a revolutionary thing is strengthening it. Alltel attempted to copy this with their mycircle, but there;s so many restrictions and is still more expensive. Look at their war with T-Mobile last year: First T-Mo announces myfaves-five numbers you can call regardless of carrier or landline for free then alltel launches mycirce which bombs. To compete, alltel raises it to 10 numbers (but if you're on a family plan everyone has to choose their 10 from a pool-no restriction on T-Mo) still nothing. Then they give away free razrs at signup-nothing. Then they throw in free messaging and still can't compete. Then they start lying, and are now getting sued by the other carriers. 3. Hotspot@home-alot of people get confused about this. This basically creates a wifi or "hotspot" in your house working like voip. This creates coverage where there previously weren't any, and gives users unlimited calling, in addition they've cut the cost to $10. 4. Data-People are whining because of the charges ATT is going to impose for wifi access since they are taking over at Starbucks. For T-Mobile customers who have the 19.99 internet package they get unlimited wifi, always have, and according to their customer care, will still at no extra charge for several more years. T-Mobile are the only carriers who actually have unlimited data. If you look closely at Verizon, Alltel, ATT, or Sprint's data agreements you are not allowed to tether your phone or exceed certain usage or bandwidth (for the lame out there i.e. not actually unlimited). However, T-Mobile charge about half the price, always a flat fee of 19.99 and aren't only unlimited, customer care will walk you through how to tether your phone so you can have unlimited internet. Myself and several others do not have a home internet provider because T-Mobile provides this service when you tether (I'm pushing about 512, not blazingly fast but hey I'm paying 19.99 for unlimited internet). 5. The Iphone- people look at the iphone as the end all device, but let's face it, it's great but I've seen better. I'm not hating on it, in fact I'm looking for an unlocked one. Which is funny enough that approximately 20+% of iphone owners have done (meaning taken their iphones to T-Mobile). That's why Apple made it harder to purchase one and limited the number you can get. Besides, the reason why they went with ATT is because they were under contract. Remember the Rokr v1? It was a joint venture between Apple, ATT (then Cingular), and Moto. In the agreement it stated that anything Apple does in the mobile industry until January 31, 2009 in the U.S. has to go through ATT/Cingular). Meaning they had no choice. With ATT being confined to the U.S. and T-Mobile is a global brand, T-Mobile will be picking it up on Feb 1st, 2009. You can believe me, or talk to one of the Apple execs that are so conveneiantly hanging out at T-Mo USA's corp. headquarters in Bellevue. 6. Sidekick-no it's not for everyone, but it's still a great device. When was the last time you saw people with an iphone or the Chocolate or Envy tattooed on them, because I've met quite a few that have a big sidekick permanently tattooed. Granted these are friggin dumb people, but that's the size of following they have. 7. Coverage-I'll break it up into data network and voice. As far as voice goes, yes T-M has some dead spots LIKE EVERYONE ELSE. When you look at the coverage heirarchy you have 1 Verizon 2 T-Mobile 3 ATT 4 Sprint 5 Alltel. Alltel only has coverage in 33 states-and that's not the whole states. Sprint has about 1/3 the coverage of the top 3. ATT's rural coverage is 90% roaming on T-Mo's network. Verizon and Alltel use the old cdma towers which are not only 1970's tech but analog. Just like tvs wireless coverage has been mandated to go digital by 1/31/2011, meaning Alltel and Verizon will have to rebuild their coverage completely. Since Verizon wireless is 45% owned by Vodafone, T-Mo's biggest global competitor and the fact that 79% of worldwide networks are GSM, Verizon Wireless will be GSM then. Vodafone already released this. As it is with over 2 billion going towards new towers alone over the next couple of years, T-Mobile will be the undisputed coverage kings. As for dropped calls, which I know ATT customers experience often, it is rare with T-Mobile. Yes some people have weak coverage but those are the minority. I've had Sprint, Qwest, Verizon, and Cingular. Sprint-was lucky to have coverage. Verizon wouldn't work in most buildings. Qwest was a joke. Cingular, I got about 10-15 a day regardless of location. In San Antonio and Dallas Texas I was lucky if the call completed. Everywhere I've gone with T-Mobile: crystal clear. Number of dropped calls in 3 years:2. Nuff said. As for data their unlimited internet can't be beat i.e. see above. As for 3g, ATT and Verizon's have a lot of bugs. T-Mobile is waiting on the US gov to vacate theirs and even offered them 50 million to get off immediately. As far as amount of 3g spectrum T-Mo owns? Try coverage for 75% of the U.S. at launch. Go ask a ATT or Verizon rep how much 3g coverage they have. You'll be surprised. As for data, you have to admit the U.S. military is going to need reliable service. That's probably why T-Mo has 95% of military contracts for wireless service. I can go on and on, but the fact remains is T-Mobile has been smoking everybody quietly since day one and they're continuing. Yes Verizon and ATT have more customers in the U.S. than T-Mobile, but if all your friends are making a stupid decision and jumping off a cliff should you do it too? I am pretty confident I have it figured out why ATT, Sprint, Alltel, and Verizon customers hate T-Mobile so much and it’s very simple:they’re bitter. That’s all. They are paying way to much for what T-Mobile has been offering their customers.

1. Customer care- we’ve all heard of JD Powers and Associates, one of the most respected review and reporting services in America. T-Mo’s customer care are the only ones to win all 6 regions of America 6 years running, a feat that JD Powers has stated has never been done by any company in any industry-EVER. I know people who work in an ATT call center and tell me about putting customers on hold for half an hour and having a smoke or going to lunch so they’ll hang up, or lying to a customer just to shut them up.

2. Cost-T-Mo offers the cheapest plans pound for pound and the myfaves which is a revolutionary thing is strengthening it. Alltel attempted to copy this with their mycircle, but there;s so many restrictions and is still more expensive. Look at their war with T-Mobile last year: First T-Mo announces myfaves-five numbers you can call regardless of carrier or landline for free then alltel launches mycirce which bombs. To compete, alltel raises it to 10 numbers (but if you’re on a family plan everyone has to choose their 10 from a pool-no restriction on T-Mo) still nothing. Then they give away free razrs at signup-nothing. Then they throw in free messaging and still can’t compete. Then they start lying, and are now getting sued by the other carriers.

3. Hotspot@home-alot of people get confused about this. This basically creates a wifi or “hotspot” in your house working like voip. This creates coverage where there previously weren’t any, and gives users unlimited calling, in addition they’ve cut the cost to $10.

4. Data-People are whining because of the charges ATT is going to impose for wifi access since they are taking over at Starbucks. For T-Mobile customers who have the 19.99 internet package they get unlimited wifi, always have, and according to their customer care, will still at no extra charge for several more years. T-Mobile are the only carriers who actually have unlimited data. If you look closely at Verizon, Alltel, ATT, or Sprint’s data agreements you are not allowed to tether your phone or exceed certain usage or bandwidth (for the lame out there i.e. not actually unlimited). However, T-Mobile charge about half the price, always a flat fee of 19.99 and aren’t only unlimited, customer care will walk you through how to tether your phone so you can have unlimited internet. Myself and several others do not have a home internet provider because T-Mobile provides this service when you tether (I’m pushing about 512, not blazingly fast but hey I’m paying 19.99 for unlimited internet).

5. The Iphone- people look at the iphone as the end all device, but let’s face it, it’s great but I’ve seen better. I’m not hating on it, in fact I’m looking for an unlocked one. Which is funny enough that approximately 20+% of iphone owners have done (meaning taken their iphones to T-Mobile). That’s why Apple made it harder to purchase one and limited the number you can get. Besides, the reason why they went with ATT is because they were under contract. Remember the Rokr v1? It was a joint venture between Apple, ATT (then Cingular), and Moto. In the agreement it stated that anything Apple does in the mobile industry until January 31, 2009 in the U.S. has to go through ATT/Cingular). Meaning they had no choice. With ATT being confined to the U.S. and T-Mobile is a global brand, T-Mobile will be picking it up on Feb 1st, 2009. You can believe me, or talk to one of the Apple execs that are so conveneiantly hanging out at T-Mo USA’s corp. headquarters in Bellevue.

6. Sidekick-no it’s not for everyone, but it’s still a great device. When was the last time you saw people with an iphone or the Chocolate or Envy tattooed on them, because I’ve met quite a few that have a big sidekick permanently tattooed. Granted these are friggin dumb people, but that’s the size of following they have.

7. Coverage-I’ll break it up into data network and voice. As far as voice goes, yes T-M has some dead spots LIKE EVERYONE ELSE. When you look at the coverage heirarchy you have 1 Verizon 2 T-Mobile 3 ATT 4 Sprint 5 Alltel. Alltel only has coverage in 33 states-and that’s not the whole states. Sprint has about 1/3 the coverage of the top 3. ATT’s rural coverage is 90% roaming on T-Mo’s network. Verizon and Alltel use the old cdma towers which are not only 1970’s tech but analog. Just like tvs wireless coverage has been mandated to go digital by 1/31/2011, meaning Alltel and Verizon will have to rebuild their coverage completely. Since Verizon wireless is 45% owned by Vodafone, T-Mo’s biggest global competitor and the fact that 79% of worldwide networks are GSM, Verizon Wireless will be GSM then. Vodafone already released this. As it is with over 2 billion going towards new towers alone over the next couple of years, T-Mobile will be the undisputed coverage kings. As for dropped calls, which I know ATT customers experience often, it is rare with T-Mobile. Yes some people have weak coverage but those are the minority. I’ve had Sprint, Qwest, Verizon, and Cingular. Sprint-was lucky to have coverage. Verizon wouldn’t work in most buildings. Qwest was a joke. Cingular, I got about 10-15 a day regardless of location. In San Antonio and Dallas Texas I was lucky if the call completed. Everywhere I’ve gone with T-Mobile: crystal clear. Number of dropped calls in 3 years:2. Nuff said. As for data their unlimited internet can’t be beat i.e. see above. As for 3g, ATT and Verizon’s have a lot of bugs. T-Mobile is waiting on the US gov to vacate theirs and even offered them 50 million to get off immediately. As far as amount of 3g spectrum T-Mo owns? Try coverage for 75% of the U.S. at launch. Go ask a ATT or Verizon rep how much 3g coverage they have. You’ll be surprised. As for data, you have to admit the U.S. military is going to need reliable service. That’s probably why T-Mo has 95% of military contracts for wireless service.

I can go on and on, but the fact remains is T-Mobile has been smoking everybody quietly since day one and they’re continuing. Yes Verizon and ATT have more customers in the U.S. than T-Mobile, but if all your friends are making a stupid decision and jumping off a cliff should you do it too?

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]]> By: Jeff M http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-2/#comment-102453 Jeff M Fri, 01 Feb 2008 09:27:41 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-102453 I too live in Chicago and get great network coverage and even better customer service with T-Mobile. A friend of mine has AT&T and he gets dropped calls all the time but he's stuck with a few months left on the contract and im sure he'll make the switch. I too live in Chicago and get great network coverage and even better customer service with T-Mobile. A friend of mine has AT&T and he gets dropped calls all the time but he’s stuck with a few months left on the contract and im sure he’ll make the switch.

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]]> By: TommyIz http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-2/#comment-102085 TommyIz Thu, 31 Jan 2008 18:47:24 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-102085 I live in Chicago and had T-Mobile for many years. I switched to Sprint for the SERO plan and while the price is fantastic, the network falls far short of T-Mobile. Once T-Mobile gets 3g going im going to have a tough time sticking with Sprint. I live in Chicago and had T-Mobile for many years. I switched to Sprint for the SERO plan and while the price is fantastic, the network falls far short of T-Mobile. Once T-Mobile gets 3g going im going to have a tough time sticking with Sprint.

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]]> By: Tiabia http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-2/#comment-102059 Tiabia Thu, 31 Jan 2008 17:14:17 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-102059 I am a T-Mobile and Sprint customer, and I can say that I absolutely love T-mobile!!! I've was formally a pre-paid customer (Sidekick) since 2005 and recently (this month!!) upgraded to a contract customer (Blackberry) and in the short time that I've been with them, I've loved every moment of it. I also live in DC, and I have had no problems with my service...it's Sprint that seems to ALWAYS drop calls...not T-Mobile. I am a T-Mobile and Sprint customer, and I can say that I absolutely love T-mobile!!! I’ve was formally a pre-paid customer (Sidekick) since 2005 and recently (this month!!) upgraded to a contract customer (Blackberry) and in the short time that I’ve been with them, I’ve loved every moment of it. I also live in DC, and I have had no problems with my service…it’s Sprint that seems to ALWAYS drop calls…not T-Mobile.

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]]> By: Daniel http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-2/#comment-101774 Daniel Thu, 31 Jan 2008 07:52:44 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101774 Network reliability and signal strength are generally local issues and that is why user reviews can be like night and day. However, those of us who are familiar with the industry are aware of the following facts: 1) T-Mobile is generally rated for above average customer service. They all suck, but they seem to "suck less." 2) T-Mobile has the smallest coverage footprint of the top four providers here in the US. That means while some are fortunate to live in areas where reception is good, you'll have to believe that there are a large handful of others who don't. 3) T-Mobile has the smallest collection of high end phones when compared to the larger 3 carriers. Although you can use almost any unlocked GSM phone on their network, those phones won't have access to My Faves, UMA, or other app that requires a branded device. 4) Because T-Mobile focuses on consumer retail, they generally cater to the low end customer and don't provide as many high end applications. 5) If you own a small business and funds are a bit tight, T-Mobile does offer lower priced BB data solutions over their EDGE/GPRS network. With more and more businesses and consumers turning to wireless applications that require faster throughput, T-Mobile is losing out of potential revenue by staying put with their 2G network. Although they claim the govt is sitting on their precious 3G spectrum, one has to wonder if they knew about it going in? 3G isn't just for ringtone downloads anymore. Network reliability and signal strength are generally local issues and that is why user reviews can be like night and day.

However, those of us who are familiar with the industry are aware of the following facts:

1) T-Mobile is generally rated for above average customer service. They all suck, but they seem to “suck less.”

2) T-Mobile has the smallest coverage footprint of the top four providers here in the US. That means while some are fortunate to live in areas where reception is good, you’ll have to believe that there are a large handful of others who don’t.

3) T-Mobile has the smallest collection of high end phones when compared to the larger 3 carriers. Although you can use almost any unlocked GSM phone on their network, those phones won’t have access to My Faves, UMA, or other app that requires a branded device.

4) Because T-Mobile focuses on consumer retail, they generally cater to the low end customer and don’t provide as many high end applications.

5) If you own a small business and funds are a bit tight, T-Mobile does offer lower priced BB data solutions over their EDGE/GPRS network.

With more and more businesses and consumers turning to wireless applications that require faster throughput, T-Mobile is losing out of potential revenue by staying put with their 2G network. Although they claim the govt is sitting on their precious 3G spectrum, one has to wonder if they knew about it going in? 3G isn’t just for ringtone downloads anymore.

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]]> By: Brat http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-2/#comment-101620 Brat Thu, 31 Jan 2008 00:17:11 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101620 I've been with Tmobile for 8 years, and I can say I haven't had very many complaints. Customer Service is great, prices are awesome. Only issue is phone selection. they are big on Blackberrys and Sidekicks, but Windows Mobile phones, they need more selection. I'm hoping a rumor I heard is true, and they come out with their own version of the Tilt. If they come out with the Tilt, I would probably be one of the first to buy. As for data, Edge works fine for me, 3G is cool, but I have no issue with Edge, especially at $20 a month. Tmobile all the way. I’ve been with Tmobile for 8 years, and I can say I haven’t had very many complaints. Customer Service is great, prices are awesome. Only issue is phone selection. they are big on Blackberrys and Sidekicks, but Windows Mobile phones, they need more selection. I’m hoping a rumor I heard is true, and they come out with their own version of the Tilt. If they come out with the Tilt, I would probably be one of the first to buy. As for data, Edge works fine for me, 3G is cool, but I have no issue with Edge, especially at $20 a month. Tmobile all the way.

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]]> By: Taylor http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-2/#comment-101531 Taylor Wed, 30 Jan 2008 21:03:36 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101531 I love the affordable plans and excellent customer service. Because I used to sell wireless, I've had experiences with every major carrier (save Verizon). Even with the free phones and heavily discounted service plans offered to salespeople, I'd still choose T-Mobile. As for coverage, my phones work everywhere I go, except a basement office I used to work in (Duh!). Anyone complaining that the service doesn't work at home is a whiner. T-Mobile was the first to offer a detailed coverage map on their website, for anyone to check prior to buying service. In my experience, the map under sells coverage, as I get minimal coverage where they claim none. Need I mention the seamless international service... I love the affordable plans and excellent customer service. Because I used to sell wireless, I’ve had experiences with every major carrier (save Verizon). Even with the free phones and heavily discounted service plans offered to salespeople, I’d still choose T-Mobile. As for coverage, my phones work everywhere I go, except a basement office I used to work in (Duh!).

Anyone complaining that the service doesn’t work at home is a whiner. T-Mobile was the first to offer a detailed coverage map on their website, for anyone to check prior to buying service. In my experience, the map under sells coverage, as I get minimal coverage where they claim none.

Need I mention the seamless international service…

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]]> By: Michy http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-2/#comment-101405 Michy Wed, 30 Jan 2008 17:31:57 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101405 Are you high. T-Mobile has the best customer service and of course you will pay for the added on feature of Hotspots at home. With it you get free calls while on any open wifi network...not just Starbucks and Borders. And you don't have to extend your contract when you sign up for it. All carriers charge for features. Most make you extend your contract. T-Mobile does not. Do everyone a favor and do your homework before you open your mouth Are you high. T-Mobile has the best customer service and of course you will pay for the added on feature of Hotspots at home. With it you get free calls while on any open wifi network…not just Starbucks and Borders. And you don’t have to extend your contract when you sign up for it. All carriers charge for features. Most make you extend your contract. T-Mobile does not. Do everyone a favor and do your homework before you open your mouth

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]]> By: bluehorseshoe http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-101373 bluehorseshoe Wed, 30 Jan 2008 16:47:35 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101373 @ Seth I too, reside in the 'country'...down in San Antonio (actually just outside of SA in Helotes). I 'had' been a TMO customer for over 5 years until November of last year. I've used them when I resided in the 'big city' (NYC), and kept them when i came down here. I can tell you that on my drives between San Antonio and Austin, or Dallas, or Houston, I lost signal. Granted, I don't think you'll cover every area possible, but I was on main roads such as 10 and 35. Lost some connectivity on the TMO Pearl. Was carrying GPRS for a good portion in some areas, which killed my data reach and emails. I finally gave up and switched to VZW and got the 8130. Night and day when it comes to tethering. I have to say VZW provides a better service, and the coverage is strong as well. Not great in 'Hill Country', but then again, none of them are. TMO hands down has the best customer service, and it's one of the reasons why I hung on so long with their great rates and friendly smiles. But VZW is giving me the best coverage and the EVDO Rev. A is sweet. @ Seth

I too, reside in the ‘country’…down in San Antonio (actually just outside of SA in Helotes). I ‘had’ been a TMO customer for over 5 years until November of last year. I’ve used them when I resided in the ‘big city’ (NYC), and kept them when i came down here. I can tell you that on my drives between San Antonio and Austin, or Dallas, or Houston, I lost signal. Granted, I don’t think you’ll cover every area possible, but I was on main roads such as 10 and 35. Lost some connectivity on the TMO Pearl. Was carrying GPRS for a good portion in some areas, which killed my data reach and emails. I finally gave up and switched to VZW and got the 8130. Night and day when it comes to tethering. I have to say VZW provides a better service, and the coverage is strong as well. Not great in ‘Hill Country’, but then again, none of them are.

TMO hands down has the best customer service, and it’s one of the reasons why I hung on so long with their great rates and friendly smiles. But VZW is giving me the best coverage and the EVDO Rev. A is sweet.

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]]> By: Hinano http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-101371 Hinano Wed, 30 Jan 2008 16:41:36 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101371 I've been with tmo for 3 years now, the only bad thing I ever ran into were idiots at their corp. stores. But hey most corp stores for any carrier have idiots working there so that's not surprising. The service has been great, sure reception isn't "everywhere" but it's always there when I need it and not like I expect reception underground in the NY Subway anyway. The customer service is amazing. I mean I had a problem with my voice mail somehow getting disabled. I got on the phone with CS, 10 min later they fixed AND gave me 50 free minutes as an apology. I'd love to see AT&T or Hellrizon ever do that. I’ve been with tmo for 3 years now, the only bad thing I ever ran into were idiots at their corp. stores. But hey most corp stores for any carrier have idiots working there so that’s not surprising.

The service has been great, sure reception isn’t “everywhere” but it’s always there when I need it and not like I expect reception underground in the NY Subway anyway. The customer service is amazing.

I mean I had a problem with my voice mail somehow getting disabled. I got on the phone with CS, 10 min later they fixed AND gave me 50 free minutes as an apology. I’d love to see AT&T or Hellrizon ever do that.

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]]> By: Chad D http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-101341 Chad D Wed, 30 Jan 2008 15:44:08 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101341 I love how people love to bash tmobile and have no idea of how their services work. UMA (T-Mobile @ Home) is FREE, no charge if you can connect to any wifi signal. True there is an add on which makes all of those wifi calls free, but that is totally optional. I save over $500 /year on my bb over verizon, and typically I have better reception than my friends on verizon. Plus I get free UMA, free teathering, and good customer support. I love how people love to bash tmobile and have no idea of how their services work. UMA (T-Mobile @ Home) is FREE, no charge if you can connect to any wifi signal. True there is an add on which makes all of those wifi calls free, but that is totally optional.

I save over $500 /year on my bb over verizon, and typically I have better reception than my friends on verizon. Plus I get free UMA, free teathering, and good customer support.

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]]> By: NuShrike http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-101224 NuShrike Wed, 30 Jan 2008 11:08:36 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101224 Seth: See the funny thing is relatively 3G is actually OLD in the rest of the world by now. Saying it's not a priority is an anachronism. There's so many benefits to 3G (better voice, faster data, at the same time!), that arguing against it is like arguing against the color tv, or CDs. Seth: See the funny thing is relatively 3G is actually OLD in the rest of the world by now. Saying it’s not a priority is an anachronism.

There’s so many benefits to 3G (better voice, faster data, at the same time!), that arguing against it is like arguing against the color tv, or CDs.

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]]> By: Nick http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-101204 Nick Wed, 30 Jan 2008 10:17:43 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101204 Currently I have lines of services with AT&T, T-mobile and Sprint. Customer service has always been excellent with T-mobile, but the monthly service cost has always been an even better positive. To argue that AT&T is superior on any level would require some justification to the price difference between similar services. Phone selection really doesn't matter since I'm sure most people reading boygeniusreport already use unlocked phones to begin with. Unless you are comparing Sprint and Verizon, the phones are meaningless (well until Sprint follows through on their open activations). Currently I have lines of services with AT&T, T-mobile and Sprint. Customer service has always been excellent with T-mobile, but the monthly service cost has always been an even better positive. To argue that AT&T is superior on any level would require some justification to the price difference between similar services. Phone selection really doesn’t matter since I’m sure most people reading boygeniusreport already use unlocked phones to begin with. Unless you are comparing Sprint and Verizon, the phones are meaningless (well until Sprint follows through on their open activations).

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]]> By: JZ http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-101152 JZ Wed, 30 Jan 2008 08:33:52 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101152 Mez, you must have dealt with a mobile solutions rep(3rd party dealer) they SUCK!!!TMO corporate store reps are very knowledgable and know how to truly take care of their customers!Your just hate'in cuz internationally TMO dwarfs VZ and AT&T combined in GLOBAL customer base! Mez, you must have dealt with a mobile solutions rep(3rd party dealer) they SUCK!!!TMO corporate store reps are very knowledgable and know how to truly take care of their customers!Your just hate’in cuz internationally TMO dwarfs VZ and AT&T combined in GLOBAL customer base!

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]]> By: mez http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-101099 mez Wed, 30 Jan 2008 05:28:33 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101099 You ever think the phone you bought on cingular/at&t was possibly defective, doesn't sound like you gave them a fair chance, and I don't know people on these blogs take shots at at&t all the time about being terrible, I for one disagree with all of them, they just hit 70.1 million customers after the 4th quarter, granted a lot of it has to do with the iphone but, honestly if they were that bad the iphone would have been a huge flop for apple and at&t. I own an iphone and a Shine, I don't have issues with either of them. They have great customer service the reps at the stores are very knowledgeable, I can't say I had the same experience on t-mobile, the guy there was trying to tell me that the reason my reception was bad with t-mobile was because they were working on the satellites orbiting the Earth.......I don't know who they are fooling with all of those JD Power awards but, it's a bunch of hogwash to me. You ever think the phone you bought on cingular/at&t was possibly defective, doesn’t sound like you gave them a fair chance, and I don’t know people on these blogs take shots at at&t all the time about being terrible, I for one disagree with all of them, they just hit 70.1 million customers after the 4th quarter, granted a lot of it has to do with the iphone but, honestly if they were that bad the iphone would have been a huge flop for apple and at&t. I own an iphone and a Shine, I don’t have issues with either of them. They have great customer service the reps at the stores are very knowledgeable, I can’t say I had the same experience on t-mobile, the guy there was trying to tell me that the reason my reception was bad with t-mobile was because they were working on the satellites orbiting the Earth…….I don’t know who they are fooling with all of those JD Power awards but, it’s a bunch of hogwash to me.

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]]> By: isis http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-101088 isis Wed, 30 Jan 2008 04:51:20 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101088 I have had T mobile, AT&T, Cingular, Verizon and Metro PCS and I have to say T-Mobile is one of the best networks hands down! I have never ever actually been HAPPY with a cell phone company and I am with them. I have no plan in switching to anyone else and their customer service is great! I have been given bonus minutes up the ying yang and have yet to get a fraudulent bill. Unlike Verizon who I had to call every month to retract my text message bills because i had unlimited. They were a nightmare and so was AT&T. In miami I would have to leave my room and go to the front of my house to get a signal! pathetic. Cingular was cool but alas they have been gobbled up by the monster that is AT&T. I HATE AT&T. They are the worst company ever in terms of a million things...customer service, attitude, ideals etc. i hope they crash and burn... on a lighter note T-mobile rocks! I have had T mobile, AT&T, Cingular, Verizon and Metro PCS and I have to say T-Mobile is one of the best networks hands down! I have never ever actually been HAPPY with a cell phone company and I am with them. I have no plan in switching to anyone else and their customer service is great! I have been given bonus minutes up the ying yang and have yet to get a fraudulent bill. Unlike Verizon who I had to call every month to retract my text message bills because i had unlimited. They were a nightmare and so was AT&T. In miami I would have to leave my room and go to the front of my house to get a signal! pathetic. Cingular was cool but alas they have been gobbled up by the monster that is AT&T. I HATE AT&T. They are the worst company ever in terms of a million things…customer service, attitude, ideals etc. i hope they crash and burn…
on a lighter note T-mobile rocks!

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]]> By: M. Ronson http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-101019 M. Ronson Wed, 30 Jan 2008 01:51:22 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-101019 Though I agree, and I think a majority of T-Mobile subscribers will agree with Seth, I think there is one underlying issue that will never see the light of day and be exposed, because it requires customers of the other carries to admit something no individual is willing to. I agree 100% that the service has never been an issue with my, nor around New York City. The phones they offer (though they sometimes come out later than expected) are competative with AT&T, their GSM counterpart. The lack of 3G has nothing to do with T-Mobile. In fact, T-Mobile shelled out more money than any other carrier has for spectrum JUST to get the government to get off it faster. I doubt AT&T would go that route. What is really at issue here is that AT&T customers are upset because they get similar service, worse customer support, similar phones but end up paying much, much more. They are bitter for this, and why wouldn't you be? (iPhones, by the way, have their plusses and minuses, and if you really buy into the fact that a phone is a status symbol, when then take a step back and realize what that is saying about you...pretty loser-ish if you ask me). If you think that another person is subpar for having a particular carrier, let me put it to you this way, you are the only one who cares. No one walks down the street and says, "did you see that person, they're on T-Mobile!" or "He has AT&T, he must be really cool" And if you are saying that, or think that, or express that, then I feel sorry for you. Do you. Stop hating on other people when their decisions have no affect on your life whatsoever. If you want to be mad, be mad at yourself for caring so much. You're wasting too much time and breath and energy. Maybe spend your time working to pay off that high bill you receive when you can "get more" elsewhere... Though I agree, and I think a majority of T-Mobile subscribers will agree with Seth, I think there is one underlying issue that will never see the light of day and be exposed, because it requires customers of the other carries to admit something no individual is willing to. I agree 100% that the service has never been an issue with my, nor around New York City. The phones they offer (though they sometimes come out later than expected) are competative with AT&T, their GSM counterpart. The lack of 3G has nothing to do with T-Mobile. In fact, T-Mobile shelled out more money than any other carrier has for spectrum JUST to get the government to get off it faster. I doubt AT&T would go that route.

What is really at issue here is that AT&T customers are upset because they get similar service, worse customer support, similar phones but end up paying much, much more. They are bitter for this, and why wouldn’t you be? (iPhones, by the way, have their plusses and minuses, and if you really buy into the fact that a phone is a status symbol, when then take a step back and realize what that is saying about you…pretty loser-ish if you ask me). If you think that another person is subpar for having a particular carrier, let me put it to you this way, you are the only one who cares. No one walks down the street and says, “did you see that person, they’re on T-Mobile!” or “He has AT&T, he must be really cool” And if you are saying that, or think that, or express that, then I feel sorry for you.

Do you. Stop hating on other people when their decisions have no affect on your life whatsoever. If you want to be mad, be mad at yourself for caring so much. You’re wasting too much time and breath and energy. Maybe spend your time working to pay off that high bill you receive when you can “get more” elsewhere…

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]]> By: Seth http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-100976 Seth Tue, 29 Jan 2008 23:15:05 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-100976 I sometimes wonder why T-Mobile gets hammered by constant negativity. I have had T-Mobile since June 2005, and from the very first experience I had (buying my 8700g in store) and my first customer experience (when I accidentally hung up on the lady and she called me back in under 30 seconds) to today, I couldn’t be happier. The customer service reminds me of how the old AT&T was (and I miss the old AT&T). I’ve never had to wait more than a few minutes on hold, even during “peak” call times, and every time I have talked to someone, they have always been happy, and I’ve found that happy employees make a company’s customers happy. When I heard (on this website actually) AT&T was offering a SIM-only option (which has since disappeared from their website), I looked into the possibility of switching. AT&T is not the friendliest of companies (I currently have DSL through them), and even while the thought of having to deal with AT&T’s customer service made me shiver, it wasn’t the nail in the coffin to my idea of switching. That was left to the pricing. If I were to switch to AT&T, I would be paying almost $70 more a month for my family plan – and that is with less minutes. (Right now, I pay $69 for 1,000 minutes on my family plan. For the same $69, I could get 700 minutes on AT&T – or if I wanted to bump to $89, I could get 1,400 minutes on AT&T.) I grant that AT&T is not the most expensive carrier, but paying $70 more for less is ridiculous to me (while I acknowledge that T-Mobile is a truly inexpensive carrier). I also wonder about people who complain about T-Mobile’s network and quality. I live in Texas. We have here in Texas what we call the “country". (For those unfortunate enough to be “city folk", the “country” is a term for vast rural areas of land NOT occupied by urban development, ugly skyscrapers, and the like). Out in the country, T-Mobile’s service has never failed me – except for areas that are not covered by any cell tower anywhere. (Out in the middle of Lake Buchanan, for example, where we don’t have floating cell towers, so signal strength is nil.) Now, my parents currently use Verizon, so my dad was rather impressed a few weeks ago when we drove out to a remote ranch (in the country here in Texas) when I still had two bars of service and he had no service. Such to the point of telling me the other day that I’d “about” sold him on T-Mobile (so I still have some work to do, it seems). T-Mobile gets a lot of hell for not having a 3G network. But why? 3G is still a new(er) technology that the vast majority of phones don’t yet support. The US carriers (land and air), in general, are very slow to adopt new technologies. (How long did it take the old AT&T to roll out ISDN? And how much longer after that did we have to wait for DSL to be rolled out?) I don’t singularly fault T-Mobile for not jumping on the bandwagon of every bleeding edge technology out there. I think there’s a natural technological interdependence between the phones and the network. Manufacturers aren’t going to start mass producing phones to work on an untested technology, just as carriers aren’t going to start mass developing their networks for the “latest and greatest” technology. As a spoiled consumer, I can rush out and buy the newest phone for $600 with all the bells and whistles I’ll never need or use. But I’m one person. I can upgrade in a day. Carriers take years to upgrade nation-wide equipment. So if T-Mobile is slow in rolling out 3G, that’s not really that bad. Let the other carriers spend their monies testing, breaking, and fixing the technology first. That seems to make sense to me. The largest disappointment for me when it comes to T-Mobile has more to do with their phone selections than anything (which is rather trivial all things considered). I’m a BlackBerry guy, and when I see a new BlackBerry phone come out, I start salivating and dreaming. To continually find out that AT&T is getting the exclusive on BlackBerry phones is a bit disheartening. T-Mobile still has not picked up the 8820 (even after AT&T’s exclusivity period expired in December) and they’re stuck on the 8800. (Whether they have plans to eventually release the 8820, I’m not sure.) With this new mystery BlackBerry in the works, I am bracing myself for further disappointment when it is released. I do wish they would be more aggressive in getting newer phones. (To their credit, they did pick up the 8320 early, but it’s more for the consumer side with its camera, than the pro-business 8820 with its GPS and WiFi. Perhaps I’m nitpicking though, as T-Mobile is more geared towards consumers.) Having said all this, I realize that I’m not going to be able to stop the hailstorm of negativity that plagues people’s minds about T-Mobile. But after reading so many people rant against T-Mobile, I figured I should at least write something in the defence of T-Mobile. They may not be the biggest in terms of network or the biggest in terms of customers, but they have a very wise, very consumer-centric business model that works and appeals to people as evidenced by the increasing customer base. (And maybe they’ll have four more if I can convince my parents and grandparents to convert.) I sometimes wonder why T-Mobile gets hammered by constant negativity.

I have had T-Mobile since June 2005, and from the very first experience I had (buying my 8700g in store) and my first customer experience (when I accidentally hung up on the lady and she called me back in under 30 seconds) to today, I couldn’t be happier. The customer service reminds me of how the old AT&T was (and I miss the old AT&T). I’ve never had to wait more than a few minutes on hold, even during “peak” call times, and every time I have talked to someone, they have always been happy, and I’ve found that happy employees make a company’s customers happy.

When I heard (on this website actually) AT&T was offering a SIM-only option (which has since disappeared from their website), I looked into the possibility of switching. AT&T is not the friendliest of companies (I currently have DSL through them), and even while the thought of having to deal with AT&T’s customer service made me shiver, it wasn’t the nail in the coffin to my idea of switching. That was left to the pricing. If I were to switch to AT&T, I would be paying almost $70 more a month for my family plan – and that is with less minutes. (Right now, I pay $69 for 1,000 minutes on my family plan. For the same $69, I could get 700 minutes on AT&T – or if I wanted to bump to $89, I could get 1,400 minutes on AT&T.) I grant that AT&T is not the most expensive carrier, but paying $70 more for less is ridiculous to me (while I acknowledge that T-Mobile is a truly inexpensive carrier).

I also wonder about people who complain about T-Mobile’s network and quality. I live in Texas. We have here in Texas what we call the “country”. (For those unfortunate enough to be “city folk”, the “country” is a term for vast rural areas of land NOT occupied by urban development, ugly skyscrapers, and the like). Out in the country, T-Mobile’s service has never failed me – except for areas that are not covered by any cell tower anywhere. (Out in the middle of Lake Buchanan, for example, where we don’t have floating cell towers, so signal strength is nil.) Now, my parents currently use Verizon, so my dad was rather impressed a few weeks ago when we drove out to a remote ranch (in the country here in Texas) when I still had two bars of service and he had no service. Such to the point of telling me the other day that I’d “about” sold him on T-Mobile (so I still have some work to do, it seems).

T-Mobile gets a lot of hell for not having a 3G network. But why? 3G is still a new(er) technology that the vast majority of phones don’t yet support. The US carriers (land and air), in general, are very slow to adopt new technologies. (How long did it take the old AT&T to roll out ISDN? And how much longer after that did we have to wait for DSL to be rolled out?) I don’t singularly fault T-Mobile for not jumping on the bandwagon of every bleeding edge technology out there. I think there’s a natural technological interdependence between the phones and the network. Manufacturers aren’t going to start mass producing phones to work on an untested technology, just as carriers aren’t going to start mass developing their networks for the “latest and greatest” technology. As a spoiled consumer, I can rush out and buy the newest phone for $600 with all the bells and whistles I’ll never need or use. But I’m one person. I can upgrade in a day. Carriers take years to upgrade nation-wide equipment. So if T-Mobile is slow in rolling out 3G, that’s not really that bad. Let the other carriers spend their monies testing, breaking, and fixing the technology first. That seems to make sense to me.

The largest disappointment for me when it comes to T-Mobile has more to do with their phone selections than anything (which is rather trivial all things considered). I’m a BlackBerry guy, and when I see a new BlackBerry phone come out, I start salivating and dreaming. To continually find out that AT&T is getting the exclusive on BlackBerry phones is a bit disheartening. T-Mobile still has not picked up the 8820 (even after AT&T’s exclusivity period expired in December) and they’re stuck on the 8800. (Whether they have plans to eventually release the 8820, I’m not sure.) With this new mystery BlackBerry in the works, I am bracing myself for further disappointment when it is released. I do wish they would be more aggressive in getting newer phones. (To their credit, they did pick up the 8320 early, but it’s more for the consumer side with its camera, than the pro-business 8820 with its GPS and WiFi. Perhaps I’m nitpicking though, as T-Mobile is more geared towards consumers.)

Having said all this, I realize that I’m not going to be able to stop the hailstorm of negativity that plagues people’s minds about T-Mobile. But after reading so many people rant against T-Mobile, I figured I should at least write something in the defence of T-Mobile. They may not be the biggest in terms of network or the biggest in terms of customers, but they have a very wise, very consumer-centric business model that works and appeals to people as evidenced by the increasing customer base. (And maybe they’ll have four more if I can convince my parents and grandparents to convert.)

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]]> By: rosario http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-100974 rosario Tue, 29 Jan 2008 23:11:22 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-100974 I've had tmobile since 2001 and I will say that I have never had a problem and you can't deny they don't have the best custormer service. There network is not the greatest but technically its not there fault they don't have 3g. Isn't there a problem with the the goverment? I agree that they need some better phones because right now there streching the sidekick for all its worth. But when u have people like me who will buy it who cares. The people who hate tmobile live somewhere with crappy reception. I love my reception (lives in chicago) so I will be with tmobile for as long as I can. I’ve had tmobile since 2001 and I will say that I have never had a problem and you can’t deny they don’t have the best custormer service.

There network is not the greatest but technically its not there fault they don’t have 3g. Isn’t there a problem with the the goverment?

I agree that they need some better phones because right now there streching the sidekick for all its worth. But when u have people like me who will buy it who cares. The people who hate tmobile live somewhere with crappy reception. I love my reception (lives in chicago) so I will be with tmobile for as long as I can.

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]]> By: mingkee http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-100962 mingkee Tue, 29 Jan 2008 22:43:59 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-100962 I have been with T-Mobile since 2003, from barely 10meg customers to nearly 29meg it appears T-Mobile is the most reliable carriers, and more customer-friendly... Sprint is simply unreliable at&t/Cingular is the most cutting VZW is OK, but they're not GSM (limited to pretty locked-down phones) I have been with T-Mobile since 2003, from barely 10meg customers to nearly 29meg
it appears T-Mobile is the most reliable carriers, and more customer-friendly…
Sprint is simply unreliable
at&t/Cingular is the most cutting
VZW is OK, but they’re not GSM (limited to pretty locked-down phones)

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]]> By: Kable http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-100960 Kable Tue, 29 Jan 2008 22:30:31 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-100960 My Favorite 5 for the win! 3G however would make life complete. My Favorite 5 for the win! 3G however would make life complete.

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]]> By: kane http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-100959 kane Tue, 29 Jan 2008 22:28:30 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-100959 Tmobile is the worst carrier of them all they have the worst signal and are the only company who charge for a add on ( tmobile at home)just because they have poor service I live in MD and DC and it was the same thing at both and when calling them they had the nerve to tell me I couldn't use my phone in the house WHAT I don't get the point of wifi unless your at starbucks or borders all the time which don't work for me Tmobile is the worst carrier of them all they have the worst signal and are the only company who charge for a add on ( tmobile at home)just because they have poor service I live in MD and DC and it was the same thing at both and when calling them they had the nerve to tell me I couldn’t use my phone in the house WHAT I don’t get the point of wifi unless your at starbucks or borders all the time which don’t work for me

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]]> By: mr4 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-100944 mr4 Tue, 29 Jan 2008 22:01:38 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-100944 Tmobile is the worst carrier, their service is horrible and the network is lacking many new technologies. The phones aren't too shabby but they are being diminished of their full potential because of tmobiles network. The only thing they have is the sidekick and I feel that the sidekick will crash and burn, I mean they haven't added any features that have significantly improved the phone over the past two to three years. I am currently a tmobile customer and am going to switch to verizon when my contract is up, if tmobile would just improve their network coverage and improve their phones I may be willing to remain with them, but they haven't listened to me since I joined so unfortunately I have no other choice than to move on from them and try a new service provider. Tmobile is the worst carrier, their service is horrible and the network is lacking many new technologies. The phones aren’t too shabby but they are being diminished of their full potential because of tmobiles network. The only thing they have is the sidekick and I feel that the sidekick will crash and burn, I mean they haven’t added any features that have significantly improved the phone over the past two to three years. I am currently a tmobile customer and am going to switch to verizon when my contract is up, if tmobile would just improve their network coverage and improve their phones I may be willing to remain with them, but they haven’t listened to me since I joined so unfortunately I have no other choice than to move on from them and try a new service provider.

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]]> By: cassb http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-100943 cassb Tue, 29 Jan 2008 21:56:01 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-100943 The customer service at TMobile is top notch. In the past I have had Sprint and At&T. Sprint service was the pits (remember when you had to talk to computerized Claire???). AT&T had marginal customer service. With TMO I get the same signal strength as I had with AT&T and much better signal strength than Sprint (dropped calls all the time). Not having 3G is an issue but I have a Blackberry Curve 8320 with wi-fi and I love it. Living in DC there is always a Wifi connection to be had. If I had decided to get an iPhone I would have unlocked it so I could use it on TMo. However, I find the Curve is more suited to my needs (texting/IM/push email/corporate access). The customer service at TMobile is top notch. In the past I have had Sprint and At&T. Sprint service was the pits (remember when you had to talk to computerized Claire???). AT&T had marginal customer service.

With TMO I get the same signal strength as I had with AT&T and much better signal strength than Sprint (dropped calls all the time).

Not having 3G is an issue but I have a Blackberry Curve 8320 with wi-fi and I love it. Living in DC there is always a Wifi connection to be had.

If I had decided to get an iPhone I would have unlocked it so I could use it on TMo. However, I find the Curve is more suited to my needs (texting/IM/push email/corporate access).

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]]> By: Oliver http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-100935 Oliver Tue, 29 Jan 2008 21:43:35 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-100935 I have been a customer with T-mobile for over 5 years and it has been the best experience ever. The customer service is outstanding the price of the plans are great. I am not a bit concern about 3g my smartphone works perfectly fine without it. I have faith in T-mobile..they will have 3g soon. :) I have been a customer with T-mobile for over 5 years and it has been the best experience ever. The customer service is outstanding the price of the plans are great. I am not a bit concern about 3g my smartphone works perfectly fine without it. I have faith in T-mobile..they will have 3g soon. :)

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]]> By: fetus http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-100934 fetus Tue, 29 Jan 2008 21:40:57 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-100934 T-Mobile will hopefully have 3G up and running around April. I heard it got pushed back from February, but I know they've been building out their network for the last few months, in this market at least (New York). T-Mobile will hopefully have 3G up and running around April. I heard it got pushed back from February, but I know they’ve been building out their network for the last few months, in this market at least (New York).

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]]> By: Todd http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-100931 Todd Tue, 29 Jan 2008 21:29:11 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-100931 I had Sprint service for nearly 10 years. Their customer service was the absolute worst and about once a year I said I'd had enough until I finally did. Switched to Cingular (AT&T) and couldn't hear anything so just before my 30 days were up, I cancelled. Switched to TMO and I gotta say it's the best deal and the customer service, while not perfect, is far better than anything I've gotten before. I can live without 3G for now. I have a broadband card through my employer on the EDVO network and I'm not convinced the speed using it vs. my TMO Blackberry as a modem is noticeable. And using my Blackberry as a modem is no additional monthly charge with TMO... I pay $19.95 per month for unlimited Blackberry... what do you folks on AT&T pay?? I had Sprint service for nearly 10 years. Their customer service was the absolute worst and about once a year I said I’d had enough until I finally did. Switched to Cingular (AT&T) and couldn’t hear anything so just before my 30 days were up, I cancelled. Switched to TMO and I gotta say it’s the best deal and the customer service, while not perfect, is far better than anything I’ve gotten before. I can live without 3G for now. I have a broadband card through my employer on the EDVO network and I’m not convinced the speed using it vs. my TMO Blackberry as a modem is noticeable. And using my Blackberry as a modem is no additional monthly charge with TMO… I pay $19.95 per month for unlimited Blackberry… what do you folks on AT&T pay??

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]]> By: jeremiah http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/comment-page-1/#comment-100923 jeremiah Tue, 29 Jan 2008 21:13:33 +0000 http://www.boygeniusreport.com/2008/01/29/t-mobile-reporting-287-million-customers-at-the-end-of-2007/#comment-100923 Great customer service is the plus for me. Coming from sprint its like night and day. Great customer service is the plus for me. Coming from sprint its like night and day.

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