HTC’s official response to drivergate: buzz off!
Unless you’ve been living under an HTC Advantage for the last couple weeks (you totally could — they’re huge!), you’ve no doubt heard about the uproarious complaints regarding some of HTC’s latest devices and a "driver" issue. We just got an official statement from HTC, and while it’s nice to get a response, we highly doubt it will satisfy the thirst for HTC blood many customers are craving. Away we go!
"HTC is committed to delivering a portfolio of devices that offer a wide variety of communication, connectivity and entertainment functionality. HTC does not offer dedicated or optimized multimedia devices and can confirm that its Qualcomm MSM7xxx-based devices do not use ATI’s Imageon video acceleration hardware.
HTC believes the overall value of its devices based on their combination of functionality and connectivity exceeds their ability to play or render high-resolution video. These devices do still provide a rich multimedia experience comparable to that of most smartphones and enable a variety of audio and video file formats.
HTC values its customers and the overall online community of mobile device enthusiasts and fans. HTC plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support."
Mmmmmh. Tempted to try to return my HTC Tilt to AT&T. It’s false advertising after all.
If tons of people return their device that should get their attention … only what else to get?
Feel free to flood HTC with requests for the driver:
http://member.htc.com/CustomerService/CS_Mail.aspx
Hey man. Can’t believe the crap they are trying to put in everyone’s head. They didn’t claim anything. Any person with 2 brain cells can see there is a performance problem with the graphics. The Tytn II is not a bad phone but the camera and videos are so slow. If it they can’t make that work properly why include a camera. The screen is so nice to watch videos on but you can’t. Why not then just put a 1″ screen on. Don’t use a camera and big screen as a selling feature if you can’t use it’s full potential.
@SET I’m sure the hardware is there in the TYTN II, it’s just not being used.
From reading the statement we can hope that the new devices they plan to release will contain the driver. If the OS is similar it could be shoe horned in,
In an ideal world HTC will be including the driver with the forthcoming release of WM6.1
http://img85.imageshack.us/img85/9711/driversnotincludedwu3.png
TAKE A LOOK AT THIS PICTURE
This is a great tragedy. Between HP not releasing an official ROM update for the HX2795b and HTC not fixing this issue it leaves me with only one choice. To cancel my service with Cingular and will unfortunately not be buying PDA’s anymore. Manufactures will Borrow Beg and Steel from the public. I understand we all want money but when you buy a laptop you get to upgrade it. Why does the Pocket PC have to be any different. Because the manufacturer dictates it. Sad world. FU to HTC and HP.
“Furthermore, the company has officially confirmed that Imageon drivers are not in use on the affected devices, but that it “plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support.”
Ok this statement says,” Screw you and your problem but the good news is we look forward to deceiving you in the future with a new device, so bend over and spend your money. And since you lied to me about the TyTN II how do I know you won’t lie and steal from me in the future. Quite frankly I wouldnt allow HTC to pee in my toilet. I’d be afraid that on the way to my restroom down the hall they would molest my children, screw my wife and then burn my house down while performing sodomy on me. Once a liar always a liar. Ruin your rep with ppl then what good are you. Anyone in here believe a man is only as good as his word. So much for HTC’s word Huh? What word am I referring to. The Press Release of course which prompted me to be stricken with interest and money spending glee.
C’mon – Some of you people are completely ignorant! I am a current user of the Sprint Touch and former owner of the xv6600. The xv6600 was enormous and had excellant video playback and was quite fast. I bought that device 4 years ago and now I go out and spend more money for a device that performs worse than technology of 4 years ago and I am supposed to be “OK” with that. Look – nobody cares if your a software developer or whatever, we – the vast majority – are simply unhappy paying good money for poor performance. It is not “OK” to put up with this nonsense and thank God that people are not! HTC should simply do the right thing. Consumers have been so used to getting screwed that comments like some of the above are simply outrageous. Can you imagine if the slaves just sat back and did nothing? I know – I know – but the reality is you wouldn’t be “OK” if you purchased a car that was the same 4 years later and have it go slower and the stereo was intermitant and video playback on the dvd player was screwed up. Consumers – roll your sleeves and don’t stop until we get some resolution!!!!
You are right on the money Cbus. I have gone through dozens of PPCs since the black and white Palm PC days. HTC put pocket pc’s on the map with the iPAQ series. Now they seem to be going backwards in quality. People should stop making excuses for this reversal we are witnessing here.
And your car analogy is just perfect. It really is about spending the same – or more – money for less features. So this downsizing is okay? Fine, a 3 dollar bag of chips has less chips and more air. Okay, I am used to that type of downsizing. But a $600 device running at half the speed of PDA from five-six years ago without any major improvement in battery life?
I am done with HTC as well. They should know better. Also, this problem with tapping the touch screen and slowing the system down is an old HTC issue. My Wing has this problem as well and I think the Wizard had it too. There is no excuse for this.
Well then,
was a Nokia User for approx. 15 years, my last unit was a Communicator 9500; so i thought i should switch over to a Windows Mobile Unit. Someone in this organisation i work for, bought a Kaiser some months ago. So i went on to figure out about HTC phones. First i was in for a touch, but missed the keyboard. Later i saw touch dual and liked it for UMTS, bud ut i dislike the unit for not having Wifi, which my Communicator has.
A touch dual with wifi would have been the perfect device. The touch cruise wasn’t an option since it hasn’t a keyboard. As far as i am concerned, i would say, the consumers, WE pay their bills, paychecks etc. So c’mon HTC and listen to the issues ppl have with your products. And get your xxx up and fix them!
Grmpf.
nu
What a bunch of snotty nosedd cry babies! If you do not like what is beikng OFFERED, get off ur fat ass and let,s sede you build something beter and yet still profitable. Oh! You mean a company should be profitable? I thought the world revolved around me and those manufactures were building phone for ME for free. Well then, I am going back to my 1981 shoe sized cell phone, I think I can play Counter Strike on it just fine.
I love my Tilt even if it isn’t ABSOLUTELY perfect.
To what aln said and in general…
All people on here are doing is standing up for what they believe in. When you buy a phone you expect it to perform better than the previous model. Not worse! Thats all!
You wouldnt buy a PC and have it set to the lowest graphics resolution if you could set it higher.
Hopefully HTC are actually listening to their customers, only time will tell!