HTC shipping devices with sub-par drivers?
There’s a bit of tension building over at XDA-Developers.com over the OTB HTC device drivers. It seems that a significant number of HTC owners have experienced sub-par performance from their handsets, with the TyTN II, aka AT&T Tilt, aka HTC Kaiser seemingly at the top of the hit list. Some clever developers have traced the issue back to the on-board Direct 3D (D3D) drivers. These D3D drivers are the bits of software that handle all drawing operations, including video playback, gaming, and much more. There is apparently also a problem with the touchscreen drivers that is responsible for significant device slowdown whenever you touch the screen. The flaw can be exposed by attempting to adjust audio levels during video playback, an operation which seems to bring the device to a momentary halt. According to the folks over at XDA, all HTC devices based on the MSM7200 and MSM7500 Qualcomm chipsets are affected, which is a signficant percentage of the company’s current offerings. We have no word of a response from HTC yet, but there’s growing discontent, and many of the XDA members have signed an online petition asking HTC to release updated drivers to improve device performance. Have any of you experienced these issues? Care to weigh in?
Thanks, to everyone who sent this one in!
I have an iPhone, but I had to give it to my wife since the lack of Push email was killing me. Truth be told, as soon as the iPhone has push support, I’m switching back. I just don’t understand how the Tilt can have a faster processor and do EVERYTHING slower. My Treo 650 was much more responsive than this beast.
The touch screen response is pathetic, the scroll wheel response is simply awful, there is delay in just about every task (except solitaire). I’m not a happy camper.
I got an HTC Tilt and it blows. Response time stinks and battery like is short. I didn’t even bother trying to do much with it other than IM and making calls.
I own an htc x7500 and i have always said that it is not 624mhz fast i realize that the x7500 has an ATI gpu but ati did not release the driver info for it and as a result other apps cant utilize the gpu
http://img85.imageshack.us/img85/9711/driversnotincludedwu3.png
CLICK THIS PIC. THIS PIC SAYS IT ALL. IF ONLY THEY PUT IT ON THE BOX LIKE THIS TO BEGIN WITH
I find it sad that it has taken this much time just to get an official response from HTC and the only thing they can come up with is “Our phones dont use ati hardware acceleration” not “it dosent have it” not “its disabled” but “do not use”
WE ALREADY KNOW THIS!!! FIX IT!
From my understanding, Quallcom does piecemeal for its processors, it will sell the chip and the drivers seperately. I am not sure who at HTC decided to buy the chips and not the drivers but they need to fix this.
If you want to be total profiteering glutenous pigs , fine, then charge us for the drivers…go ahead, pass on the cost to your customers…even over charge for it, im sure most of us would even pay upwards of $50-$100 to get these phones working the way they should. If you go this route however, you are going to lose in the long run. Because i for one will never buy one of your devices again.
Your other option? Bite the bullet, apologize and pay for the drivers and post an update on your site. Everyone makes mistakes, your customers will appreciate it and your company will appear more human for it.
This situation still baffles me. HTC’s reply still disgusts me. All this literally haunts me. It’s hard not to think about how crooked HTC is being with their response. For this to be on my mind every day, you better believe its bad
Us, as the consumer are not HTC’s enemy. We are their companion and ally – We made them who they are to date. I don’t understand why HTC would treat their customers with such hostility. They ADVERTISED a product with certain specifications and the product does not perform up to those specs as it should. Regardless the issue, compensation is an obligation since it was advertised! At least that is how we do it in America. We have laws to abide by and false advertisement would be illegal. Consumers hear, read, see, and even feel and smell advertisement on a daily basis. We give our money to purchase items because advertisements supply us with INFORMATION that INTEREST us. Supplying any form of false offical or documented information is illegal here. Wonder if HTC employees have been lying to the IRS like they do to their customers? haha
NOBODY in their right mind would have paid more as previous generation of smartphones if HTC declared the Kaiser, Touch, ect to perform prehistorically as they are in reality. I waited forever for this phone and was ECSTATIC when I finally realized I could obtain one. I fell in love with it, but now I want to throw it against the wall and mash it with a bat because I bought into a lie. If I knew of this problem beforehand, I would have saved my money, purchased a blackberry or previous generation smartphone, or even the pantech and I would be happy right now. I am sure most people feel the same way.
Nobody nor corporation is perfect. HTC needs to resolve this issue with their flawed product in a reasonable time and manner. We don’t ask for much. We just asked for what we were told we were paying for…
Well, like many people here, i was eagerly waiting for the all mighty TytnII to arrive, and when it did like all europeans had to pay roughly 850€ (according to XE.com as of 25 January that’s 1248$ USD) when the phone was released! That my friends is twice the minimum wage in Portugal and there aren’t a lot of people here that can even make that amount in one month of salary. Summing it all up, This is a premium priced phone with sh**ty performance, i have allways been a Nokia fanboy, and am really sad to admit to myself, i spent one month of hard earned money to buy this completely useless piece of sh**, because i thought this was the best phone ever. How wrong i was, my old Nokia E61 with 2 years, even without a camera or GPS, is 4 times faster then this crapophone.
Lets see, I’ve been through the HTC Excalibur, Touch, and Tilt, and never again am I going back to HTC. THe Dash was faster than this hunk of brick. Oh well, Htc just lost some money. Moto Q9H here I come.