Comments on: Sprint is the “undisputed leader in customer service”!

By: Yappersan

Yappersan — Sat, 05 Jan 2008 17:50:49 +0000

I’ve always had good customer service with Sprint. Tech support is suspect though.

By: rage2k5

rage2k5 — Fri, 21 Dec 2007 00:21:38 +0000

exactly the tmobile techs make the world go round lol

By: eric

eric — Thu, 20 Dec 2007 17:30:29 +0000

I had Nextel for 3 years, then they went to Sprint, I was soooo fed up with their network quality here in the boston area i Dediced to switch to t-mobile. I walked into t-mobile the day i cheated on sprint/nextel and was WOWed!!! Those T-mobile guys have their stuff together. Unlike sprint who just said they have a better network, T-mobile explained to me why i was better off there and got better bang for buck. I got those my faves and i really it. I can even go out of the country now and use my cell phone unlike sprint/nextel phones. Everytime i have a problem, T-mo custoer service and retail rep guys always solve the problem and THERE BILL IS ITEMIZED AND DETAILED!! i can understand it. Also, they speak english!! it’s awesome!!

By: rickster

rickster — Wed, 19 Dec 2007 04:20:08 +0000

sprint and directv must have the same customer service…

By: rage2k5

rage2k5 — Tue, 18 Dec 2007 22:44:41 +0000

SPRINT SUCKS!!!!!!!!!LOL

By: Doo-Dah

Doo-Dah — Tue, 18 Dec 2007 20:18:08 +0000

guys, I have ZERO idea what you are talking about. I have been working Sprint’s Customer Service for 8+ years. I have had discounts applied to my account forever. Just recently, I needed to get out of my contract early. 2 lines and they wanted to charge me 200 dollars. I spoke with a manager and we compromised on the following: 2 months they would waivemy plan fees: 180 PER month and then they would allow me to leave and waive one of the 2 ETFs. They did this on top of the 20% credit I receive each month…I actually made money to leave Sprint!!!! God I love non-savvy CS Managers …Sprint is the best!

By: rage2k5

rage2k5 — Tue, 18 Dec 2007 06:04:52 +0000

who drops customers for calling too much? it aint tmobile i get people everyday that called in alot, and i still have to talk to them

By: Jeff B.

Jeff B. — Tue, 18 Dec 2007 05:46:25 +0000

So when they stop dropping customers for calling customer service too much I’ll give them a chance.

By: rage2k5

rage2k5 — Tue, 18 Dec 2007 05:17:08 +0000

drano if i did not know you personally i would say that you worked for sprint with that stupid post but i know you are a great tmobile tech just like me

By: dRaNo

dRaNo — Tue, 18 Dec 2007 05:15:54 +0000

thats not true rage, once i dropped my phone at the bottom the lake and 2 weeks later they sold it to my friend, those sob’s!!!

By: rage2k5

rage2k5 — Tue, 18 Dec 2007 05:13:30 +0000

oh yeah jesse how can someone resale your iphone if it is lost or stolen that would be considered a magic trick from hell lol but i guess working for sprint dropped your IQ just a little bit didnt it?

By: rage2k5

rage2k5 — Tue, 18 Dec 2007 05:09:59 +0000

im pretty sure that whole celebration crap we had at tmobile for winning that award means we were the best this year right???

By: LordObento

LordObento — Tue, 18 Dec 2007 04:03:33 +0000

Telephia wonders where AT&T got the “Fewest Dropped Calls” notition from because it wasn’t from them. In the North East AT&T was not allowed to advertise this at all in stores. Class Action Lawsuits from customers have also spawned from that advertising campaign. Proof: Google “AT&T Fewest Dropped calls” UCAN, Boston Globe, Etc all show us it’s impossible to reference a company’s findings that does not back up a claim. JD Power, Consumer Report. Nuff Said on that and Sprint Awesome CS.

By: Adrian Galli

Adrian Galli — Tue, 18 Dec 2007 02:33:59 +0000

It’s April Fool’s somewhere….

By: m. ronson

m. ronson — Tue, 18 Dec 2007 00:56:13 +0000

This makes me wonder: didn’t they drop the customers who complained too much? I guess if the only ones left are those with no complaints, then it may be honest marketing?

By: gt

gt — Tue, 18 Dec 2007 00:47:42 +0000

simply stated, sprint sucks

By: Jesse

Jesse — Tue, 18 Dec 2007 00:40:07 +0000

I know you can all laugh and joke and you’re all right to some extent. Sprint has, and still has to some degree some serious issues to work out with customer service. I still port numbers over from EVERY other company because customers at TMo, VW, At&t, had messed up bills, and terrible customer experiences, where they have been screwed over. Just remember why you’re talking s!@%#$ about all of us, there are those who do everything we can to help every customer we talk to, and doing whatever it takes to make the customers we talk to happy. The fact is, there is just crappy people to who don’t know how to treat other people at every company. Even your beloved AT&T….especially since they’ll resell your iPhone when you lose it or when it’s stolen. GREAT CUSTOMER SERVICE!!!!

By: William

William — Tue, 18 Dec 2007 00:15:03 +0000

This seems to be the latest thing in PR campaigns: make a claim until someone forces you to prove it. Problem is, in this case, anyone who has ever used Sprint knows they suck.

By: matt

matt — Tue, 18 Dec 2007 00:11:27 +0000

What they mean is that if you try to call customer service to dispute the “undisputed” claim, they will promtly cancel your service and turn off your phone. Service problem solved!

By: galvatron

galvatron — Mon, 17 Dec 2007 22:57:48 +0000

Aw man whaen I saw this I was tryinng not to laugh too hard. Seriously the custoner service is a joke an I had so many dropped calls with them.

By: ackack

ackack — Mon, 17 Dec 2007 21:41:27 +0000

cingular’s claim was supported by telephia data. look it up before opening your gossip hole on this blog.

By: b.N

b.N — Mon, 17 Dec 2007 21:34:09 +0000

Well they are partially right, they have the best customer service.. for call centers based in India. Sprint by far gives them better scripts than any other outsourcing CS mobile provider. It almost used to make me think I was talking to someone based in the midwest of the US.. yeah.. almost. [/sarcasm]

They should just give up.

By: Big Orange

Big Orange — Mon, 17 Dec 2007 21:25:58 +0000

Hey Sprint, thanks for kicking me out of my own Sprint contract! Yay undisputed!

By: Jesse

Jesse — Mon, 17 Dec 2007 21:25:13 +0000

I second the “hard to communicate” part. I left them and went to t-mobile and was shocked the 1st time I called for support and got someone who actually understood me.

By: Cameron Newland

Cameron Newland — Mon, 17 Dec 2007 21:20:17 +0000

Yeah, Sprint is garbage in Customer Service. I’ve had to call them at least 15 times in the last month alone for shi* I should never have had to call in about. Most of their customer service people aren’t native English speakers as well, makes it really tough to communicate.

By: hozay

hozay — Mon, 17 Dec 2007 21:06:44 +0000

Actually Cingular’s ad’s stated “Fewest dropped calls” not zero calls

By: mingkee

mingkee — Mon, 17 Dec 2007 20:42:54 +0000

this is the biggest laughstock for the day, and lost 2LBs just by laughing for reading such false claim
S/N, you made my day today!

By: bluehorseshoe

bluehorseshoe — Mon, 17 Dec 2007 20:20:03 +0000

Classic! That is some funny stuff…they continue to lose more and more customers because of their ‘lack’ of customer service. It should read more like…

“Thanks for taking the survey, sucker. Not sure how we’ve managed to keep you on our service, but please continue. It’s shmucks like you that keep us going!”

By: Not True

Not True — Mon, 17 Dec 2007 20:18:03 +0000

I went through one of those Sprint “customer satisfaction survey’s” over the phone.

The questions that they ask are tricky because of the way they ask it. If you can’t answer some of those questions becuase they were “N/A” then the rep just put as satisfied which would count for the total score towards Sprints survey…

This is a BS survey and they need to re-do it properly without a 3rd party bias, which was obvious.

By: andrew wise

andrew wise — Mon, 17 Dec 2007 20:12:43 +0000

fake it till you make it !