T-Mobile down due to flooding?
We’re just going off some tips right now, but it sounds like T-Mobile might be experiencing some issues with their website and call centers. The problems seem to stem from significant flooding at their central data center in Bothell, WA. Western Washington has been experiencing something close to a torrential downpour, so it’s no surprise to see that local businesses are affected. What isn’t clear, however, is just how widespread the outage is and whether it’s affecting customers outside of the Western Washington area. T-Mobile CS is acknowledging the issue, but won’t (or can’t) give any info on the specifics. We’ll have to wait a bit to see how this pans out, but for now…are any of you experiencing issues with T-Mobile call centers? Maybe this would be a good time for ole’ T-Mobile to pull the trigger on some 3G action, right?
On Dec 4, 2007 @ 12:21 am, Marc Said:
I have a Curve and I’m not getting BIS e-mails. Also, tried to check my balance and got an error. Anyone else?
Permalink | Reply
On Dec 4, 2007 @ 12:28 am, Demis Said:
My god, the wonders of the internets…
I suddenly realize that since approx. yesterday, 12/2/2007,
1) their website’s down
2) got “circuits busy” on a call an hour ago, which never happens and
3) #BAL#, #MIN# both return “Can’t access network” on my phone.
Also, rather than give me a busy tone when a phone I’m calling is engaged, it says “No Answer” (which made me think the phone i was calling was dead).
So’s I put two and two together, decide to do some research and see if there’s a bigger problem with T-mobile and yep, there’s my explanation on the ‘net. Thanks Josh (& Google)!
Permalink | Reply
On Dec 4, 2007 @ 12:29 am, Mobo Said:
Mmm…intriguing, an e-mail from the t-mo rep told me that my upgrade request of Tytn II/MDA Vario III will forward to her supervisors…is anything implied here?
Permalink | Reply
On Dec 4, 2007 @ 12:32 am, Jeff B. Said:
Maybe they should just skip the 3G and hit the 4G.
3G is so 2007 anyways, it’s 4G time!!
Permalink | Reply
On Dec 4, 2007 @ 12:36 am, john Said:
i havent gotten an email since 3pm CST. this sucks
Permalink | Reply
On Dec 4, 2007 @ 12:37 am, John Said:
I have a friend that works in Internal Support or whatever at T-Mob and he has confirmed to me that this is the case.
So yeah.
Permalink | Reply
On Dec 4, 2007 @ 12:38 am, Will Said:
I have been trying to reach customer service for a while now … mmm … yeah for sure the site is down … i don’t understand why there is no backup servers in a different physical location to keep everything up and running?
Permalink | Reply
On Dec 4, 2007 @ 12:38 am, Billy Said:
I’m in New York and t-mobile is down… has been for a couple hours
Permalink | Reply
On Dec 4, 2007 @ 12:43 am, houtek Said:
we’re in Edmonds, WA, not far from Bothell, and yes, we have had the second wettest day in our history, and incidents in Bothell, among many others, have made the local news. OTOH, I just called my home phone from my cell successfully.
Permalink | Reply
On Dec 4, 2007 @ 1:00 am, led zep Said:
Totally not true. The networks are functional. 3G or 4G for this matter will not resolve the power. Their is flooding at their main data center. That’s all, nothing more.
Permalink | Reply
On Dec 4, 2007 @ 1:18 am, matthew e Said:
I’m in Seattle. I can’t access the website and do get an error when I do #BAL#. I sent myself a test email over BIS that took about 20 minutes to be delivered, then a second one that showed up instantaneously. Go figure.
And it’s still raining here.
Permalink | Reply
On Dec 4, 2007 @ 1:20 am, I Said:
What happened was the flooding from the stom was coming in faster than the water can be pumped out. The reason why this affects everyone is because that pretty much all the important servers are in the western Washington area. Voice mail isn’t there, so that should be okay. 3G won’t fix what has happened. It was good ol’ Mother Nature that caused this. Hopefully it gets fixed soon.
Permalink | Reply
On Dec 4, 2007 @ 1:22 am, f ak Said:
Hello, I live less than five miles from the T-Mobile data center in Bothell,WA. The area where the data center is located is one of the hardest hit places hit my urban flooding in Seattle. The data center is next to a creek that has overflowed.
Just want to note, down the street from the T-Mobile data center AT&T has a huge data center, IT operations and a huge call center for AT&T business customers. I have not heard anything about AT&T being affected.
Permalink | Reply
On Dec 4, 2007 @ 1:31 am, Jim K Said:
I have had my email delayed on my curve (BIS) at least 6 hours. Tmobile emails are not responding, I have been having internet problems as well as trying to send service books. their website is also down. the dns reoslves to the right IP so it is nto effected by any bellsouth dns server outage. I am in the MidWest on a BB curve 8320 going through wap.voicestream.com
Permalink | Reply
On Dec 4, 2007 @ 1:46 am, nathan Said:
Here in Las Vegas, tracepath to t-mobile.com stops 3 hops out, and I cannot access UMA nor any of t-mobile’s services, except that gprs seems to be working ok.
Isn’t this what they call disaster preparedness?? Where’s the sand bags when you need ‘em anyway?
Permalink | Reply
On Dec 4, 2007 @ 2:07 am, Robin Said:
The report is correct - The main data center is flooded right now, so we only have email and our coverage/outage map. No accounts can be accessed due to the systems being out, so this can and will affect short codes such as #646#, #225#, the website and just about every system. It started around 7:30pm EST and was still happening when I left around 2:00 am EST. They were hoping to at least get read only systems online in the next few hours, so that we can at least do a little for the customers. Hopefully it will be back soon - Any techies have a clue how long it takes to dry out servers and get them back online - That should give a better idea on timelines.
Permalink | Reply
On Dec 4, 2007 @ 2:15 am, Sean Said:
T-ghetto: ever heard of redundancy? Get your shut together and then try competing with the big boys.
Permalink | Reply
On Dec 4, 2007 @ 2:22 am, chris Said:
man this really blows!!! fuck! i’m not extending my 2 year contract even if that means that i ain’t gonna get a nice phone!!!
Permalink | Reply
On Dec 4, 2007 @ 2:36 am, Kris H Said:
Sean, we’ve had more than 5 BILLION gallons of rain fall here in the past two days.
(I live about 40 miles south of Bothell, where the data center is located, so we’re not as hard hit here.)
When you wrap your head around that then you can talk about planning for it.
Meantime, people should really view the Seattle Times Web site (www.seattletimes.com), to see the carnage going on in that area where the data center is (Bothell/Kenmore/Woodinville). It’s a wreck up there.
They closed Interstate 5 south of the state capital.
We’re talking record rainfall for an area known for the wet stuff.
Permalink | Reply
On Dec 4, 2007 @ 3:06 am, Jim K Said:
Phone service seems uninterrupted though. The UMA and regular tmobile network works fine. Just thought I would add this since they said their main data center was effected by this and someone cried about redundancy. What counts is working, my phone. And blackberry was having na outage at the same time so that part is not tmobiles fault.
Permalink | Reply
On Dec 4, 2007 @ 3:53 am, Galvatron Said:
damn bet service master serve-pro an al the indipentendant cleaners aer busy ther right now
you talking multiple extractors dehumidfiers truckmounts an possibly hydrovacs to clean all the build up out of the sewer systems and possibly replacing a few systems.
Permalink | Reply
On Dec 4, 2007 @ 5:21 am, Allen Said:
I’m roaming overseas, and I’ve had no service interruption through BIS.
Permalink | Reply
On Dec 4, 2007 @ 6:14 am, will kwon Said:
I live one block from the main tmobile headquarters and it’s fine. Can’t say the same about the data center though. bellevue is so hilly that one block could be flooded while another one right across the street may completely fine.
Permalink | Reply
On Dec 4, 2007 @ 7:06 am, Stephen Said:
I work for t-mobile, trying to access my employee e-mail doesn’t work for me, I wish everyone good luck in WA it looks crazy up there via the Seattle times pictures. i mean it stinks that people can’t check there min or bal, but c’mon now, real people make this and every other company tick, we’ll try our best! go BGR!
Permalink | Reply
On Dec 4, 2007 @ 7:20 am, Galvatron Said:
Yeah bis works just fine for me geeing email lottory scames as usual.
Permalink | Reply