T-Mobile down due to flooding?
We’re just going off some tips right now, but it sounds like T-Mobile might be experiencing some issues with their website and call centers. The problems seem to stem from significant flooding at their central data center in Bothell, WA. Western Washington has been experiencing something close to a torrential downpour, so it’s no surprise to see that local businesses are affected. What isn’t clear, however, is just how widespread the outage is and whether it’s affecting customers outside of the Western Washington area. T-Mobile CS is acknowledging the issue, but won’t (or can’t) give any info on the specifics. We’ll have to wait a bit to see how this pans out, but for now…are any of you experiencing issues with T-Mobile call centers? Maybe this would be a good time for ole’ T-Mobile to pull the trigger on some 3G action, right?
I still can’t get at my unbilled minutes. Evertthing else seems to be working. When I called Tmobile customer service, the person I spoke to acted as though this was the first time she was hearing that anything was wrong. Amybody know if this is going to be fixed?
Used minutes on the site STILL DOwN.
used/unbilled minutes were finally on the tmobile site at 11:30pm est, at least for me, after being gone for days…
To be honest my friends this is sad. What in the hell has the world come to? We have declared State of Emergency in Washington and Oregon, and we are worried we can’t check minutes, or the tmo web site is down? Yeah it was a once in 100 year storm and that couldnt be expected that things were gonna happen like that. Seems like the armchair quaterback position is also included in mobile service now. Hope to see some of your guys applications soon.
I work at one of the T-Mobile call centers and I wish I could say that I’m surprised at the way people are handling the issue of our systems. While I understand that people have needs that need to be fulfilled, a lot of people seem to have lost perspective. There is more at stake then not being able to check a call log, minutes, balance, etc. While there may have been flaws in the places things were stored, we seem to have lost our compassion in the day to day grind. I am saddened and frankly disgusted that there are so many people who refuse to see the bigger picture. In light of the holiday season I am outraged at the selfishness that is being displayed with so many people. For those of you that are calling in giving the reps a hard time, you need to check your anger instead of taking it out on the people who answer your calls. We cannot control the weather or how fast the system is being restored. People need to remember that there are also people on the other side. There is reason to treat us like crap, no matter how frustrated you are! Get priorities straight and deal, crap happens that is not always controllable. Welcome to the real world!
Just want to say THANK YOU to Tmo and their customer reps who are doing a great job during this difficult time. And at times like these the blame is easy to place and there are those who will will be selfish…its human nature.
But it is also human nature to see the other side: Thanks Tmo.
I haven’t had UMA since last Friday. Put an email into TMO with no response, several emails later they give me a customer service directly connected to a UMA service rep. She pretends like she doesn’t know of any outages, but tells me I’m in the effected area which is “quite large”
She then goes on to add 100 bonus minutes to my plan – which is Funny because I just told her that the only service that I can use inside my apartment and at work is UMA due to poor coverage area.
I think TMO needs to come out with a press release so we aren’t left in the dark with what is going on.
But it must be pretty big if it’s taking TMO this long to get things fixed.
I WANT MY DANG UMA!
The issue is not getting access to information about minutes or other admin things, it is the PHONES ARE NOT WORKING! T-Mobile has known this for DAYS and did not tell customers.
I understand natural disasters (if that is what caused this) but there is absolutely no excuse for executives of T-Mobile to not tell customers of the problem so we could take action to continue to run our businesses.
I am in Colorado using T-mobile hotspot@Home for all my phone needs. For several DAYS the service has been increasingly erratic, undependable and now totally useless.
Yesterday I was vainly attempting to facilitate a webinar/conference call with 25 people across the country and I kept getting dropped from the call.
I looked like an idiot for the simple reason I trusted T-Mobile and the executive management decided to pretend or deny they have any problems with their system.
T-Mobile clearly has a catastrophic technical problem, but it is insignificant in comparison to the PR/Customer relations problem they have created by not telling loyal customers the situation. A simple email would have done, they have my email address and send me other stuff.
Yesterday I could have easily used another phone for the conference call if I had known I needed to, it would have been an irritation but no big deal. Today, after having to call T-Mobile customer service twice and finally finding out some hint of the problem (from very nice polite CS people) I bought another phone solution.
I know this is very old news now, but reading some of your comments make me sick. Here is a news flash, the world does not revolve around you. For the people accusing of not taking any preparations, actually they did. In fact, being as wet of an area as their servers are, and this is the only time its been so majorly affected, you might pull you head out and realize. They had kept the water out until a dam broke, flooding the whole area. And even with their houses and families being in danger, there we’re still many engineers and other ground support out there doing everything they could to ensure you could get your precious enlargement emails in a timely manner. Try being a little less selfish and ignorant and show some compassion for you fellow man. And for the people complaining about not getting thru to cust service, ever think that might have been because everyone and their grannies were calling in to hear the same thing instead of taking 5 minutes to see the news and put 2 and 2 together?
“If ignorance is bliss, why aren’t there more orgasmic people out there?”
Hey.. Jerks.. T-Mobile’s IT team is so awesome they repaired and replaced parts and had the server up and running again in just 18 hours.. So all of you that whined and moaned about how bad it was to not receive your petty emails for a measly day can shut up! Everything is working fine and all the issues you had were resolved.. Our guys were down there waist deep in water trying to fix this stuff so you could use your service. Most companies would go under after a catastrophy like that.. But we’re still running strong.. Your using your service now aren’t you? Your bill turned out fine didn’t it? If I see one more person say that they won’t renew their contract even if that means they won’t “get a nice phone” I scream. Quit being infantile and deal with the fact that sometimes stuff happens that you can’t control.. Mother nature just so happens to be one of those things. Grow up.
It certainly did go down for flooding. I ran the database that allowed customers to authenticate to the website. My system took the longest to repair, so naturally – I was the scapegoat. In reality I had saved all of T-Mobile’s data / customer base. If you ever want to work for an evil and backstabbing company, apply at T-Mobile. Be sure to request Ben Anderson as your boss. (I never knew if he was sabotaging the operation or if he was truly as stupid [like, powerstupid]as he pretended to be.
Tmo went down at 12pm on 09-15-08 in Costa Mesa.
Probably hurricane related trickle-down.
330pm still down.
Yeah. In the UK as well.
When will it be fixed??
T-Mobile has been down since last night here in Huntington Beach CA, Harbor area.