Trouble in Moto Sidekick land
If you went out and bought yourself a brand new Motorola-manufactured Sidekick Slide, you might have noticed a problem — when you flip the screen up and down a couple times, the unit loses power — it restarts without notice. While this would be a major inconvenience just by itself, the new Sidekick Slide and Sidekick LX hard reset when the battery is pulled while the units are powered on. There lies the problem. Your unit effectively hard resets are random times. It could be in the middle of answering a phone call, sending an email or IM, or just about anything! All Sidekick data is stored on a back-end server, so if you don’t have service when that unit cuts back on, you are completely out of luck. Telstra recently launched the same device known as the hiptop slide, and our Aussie friends have alerted us to the same issue there! We love Moto’s take on the Sidekick, too. From the design, to the build quality and construction, but guys, you need to get your shizz together, ’cause this is crazy! In all fairness, we hit our Danger peeps and they are aware of the issue, so let’s see the next move that’s made. In the meantime, if your unit is experiencing these issues, it would be best to get it exchanged, though that might not do you any good as we’ve had 2 units personally and they both had the same problems. A quick fix would be to take a business card or folded up piece of paper and stick it in between the battery, and the battery cover, as it seems like it’s an issue with the battery and battery contacts. Sidekick Slide users, what are y’all seeing?
On Nov 14, 2007 @ 1:57 am, Jontae Said:
I just recently upgraded to the slide and that problem happens to me aswell. Does any one know if you can get the upgrade price on the LX? Because I know if the send another unit its going to be fucked as well some please email me @ atlanta2007@tmail.com and let me know. Besides the problem the phone is Awsome. And the speakerphone is tight!!!
Permalink | Reply
On Nov 14, 2007 @ 3:59 pm, wanker Said:
Slide sucks anyways, LX all the way
Permalink | Reply
On Nov 15, 2007 @ 7:59 pm, kimmie Said:
i decided to suck it up and buy one the first day they came out… and of course it has the problem. tmobile issued a memo to its retailers discussing the problem. the salesmen i talked to strongly urged that i return it, wait a couple months, then buy it again. what a pain. they should offer free exchanges at anytime once the ‘fixed’ ones are released.
Permalink | Reply
On Nov 16, 2007 @ 11:36 am, jae lowwww Said:
you guys really need to learn .. NEVER BUY NEW ELECTRONICS WHEN THEY FIRST COME OUT .. they always have glitches ! I don’t care what anyone says they always fuck up. I’m glad I stuck to my sk3 .. plus is the lx really worth $400 ? its the same shit as the sk3 just thinner & it has a bigger screen big deal .. so to all you lames that went out & bought ur new devices cause you wanted to be cool … good for you idiots !
Permalink | Reply
On Nov 16, 2007 @ 6:06 pm, kimmie Said:
to jae lowwww:
what is your problem? i was told when i bought the damn thing that i should wait for all the bugs to be worked out. i chose not wait. i knew what i was getting into so who cares? someone gotta get stuck with the crappy ones for them to know there is a problem. it’s not about ‘being cool’ it was about ‘i wanted it so i bought it’. maybe the lx isn’t worth $400 to you but apparently others think it is. besides, the slide was pretty cheap. if the fix is as easy as ‘insert paper here’ then it’s really not that big of a deal. seriously. get over it. you didn’t buy one so this doesn’t affect you.
Permalink | Reply
On Nov 17, 2007 @ 3:41 am, Eric Said:
@ Joey who said: “This is nothing new, the sidekick 2 had the same battery issue. I had to shove a couple pieces of paper under it to keep it from disconnecting and hard resetting.” I just thought I’d add a little tidbit of information….the Sidekick 2 did not have a removable battery so please explain to me the concept of putting a piece of paper between the nonexistent battery door and the soldered on battery?
Permalink | Reply
On Nov 20, 2007 @ 5:17 pm, Olivia Said:
i got the Slide after i had problems with the sidekick 3 for like a day. i fell in love with the design and color, but got impatient when the activation screen hadn’t gone away for 2 days, i called customer service and they told me to press the settings and L button to speed up activation, it worked, but then the phone started to turn off every time i shut the screen, which then deleted all my contacts and messages, and when it turned back on, the activation screen showed up again. so throughout the day i have to deal with all these glitches.
i called customer service and they told me that ***whoever has the slide should return it to the retail store they bought it at and exchange it for an sidekick LX***
inconvienient much? why should i have to go back to the store? they should take care of it for us, afterall we payed THEM 400+ dollars for it
Permalink | Reply
On Nov 20, 2007 @ 6:04 pm, daniel Said:
U all suck. Every1 new dat da slide was just da dodge sidekick lyk da I’d 4 pl hu culdnt afford da real fing. Nd 4 da price ur payin 4 it ne way stop bitchin about its shitness. If u want perfection get da lx, it has so many gr8 upgrades u wuld b silly not 2. Personally bein a hard core sidekick luva I wuld neva touch da slice. But get ova da fact dat it fuks up, all fones fuk up wen u get em on reaseseeseses so stop ur bitchin nd get ova it, or if u can’t get da lx, much of a upgrade from da shitty slide.
Permalink | Reply
On Nov 20, 2007 @ 10:47 pm, Olivia Said:
i wouldnt exactly consider it bitching, if i pay any amount of money for something i expect to recieve the best, they make customer service for a reason, they know there will be problems with the phones. also, the lx is like the sidekick 2 so i dont know how the word “perfection” is even relevant…
Permalink | Reply
On Dec 1, 2007 @ 10:52 pm, Victor Said:
u guys have to learn not to be so immature becuase ŸΣゑ some people buy things the first week or day it comes out of course its gonna have issues ex. The iphone had major problems and apple came out with update for bug fixes so moto should come up with over the air updates that fix the problems I say get the lx its better
Writing Via Sidekick LX
Permalink | Reply
On Dec 1, 2007 @ 11:35 pm, Victor Said:
Motorola should fix the Problem ASAP becuase Every 1 who bought the Slide are now Exchanging For the LX for no additional cost and therfore Motorola is Losing sales
Writing Via Sidekick LX
Permalink | Reply
On Jan 1, 2008 @ 7:27 pm, Phonzie Said:
i got one a week ago, and it happened to me three times!! i was really angry and even the business card fix didn’t work. it’s a good phone, but i’ll probably have to take it back. can i bring it to any tmobile store? or do i have to take it to the store i bought it from??
Permalink | Reply
On Jan 3, 2008 @ 9:53 pm, kimmie Said:
to PHONZIE:
if not from tmobile store you have to call customer care via not your slide to do a warranty exchange. they want you to use a different phone so they can ‘trouble shoot’ which is lame because they know what the problem is, obviously.
Permalink | Reply
On Feb 5, 2008 @ 6:32 pm, chris Said:
HOW DO YOU HARD RESET A SIDEKICK SLIDE?
Permalink | Reply
On Feb 25, 2008 @ 12:20 am, sMat Said:
I bought the sidekick slide in december and within the first few weeks i noticed that it kept shutting off. I thought it was just me turning my phone off accidently, but then i noticed that it would shut off on its own with being touched. By now I’m best friends with the people at T-Mobile, but they all say the same thing. “Just hard rest your phone.” I don’t think they realize that i don’t have to do it because my phone done it on its own. I’ve never been a fan of Motorola because they always made shit phone. Now i invested in a 300 dollar phone of theirs and its has a bug. You would think that they would fix the bugs before allowing the public to buy their products. I’m extremely disappointed.
Permalink | Reply
On Mar 6, 2008 @ 5:43 am, danny Said:
Im only a 14 year old kid and I got the phone end of last year and I’ve had nothing but problems it turns on and off by itself bluetooth does not work when it does turn back on I lose my theme and have to re buy it it also freezes
Cheers danny
Permalink | Reply
On Mar 17, 2008 @ 12:02 am, SDL Said:
Hi,
Does anyone have problems with your buttons sticking on your slide. It sound like a jack hammer or something.
Permalink | Reply
On Mar 21, 2008 @ 5:08 pm, CONCERNED Said:
If you work for tmo can you tell me when the SK3 will be back in stock???!@#
Permalink | Reply
On Mar 26, 2008 @ 4:03 pm, donte Said:
The Lx is nice but it needs a touch screen it also doesn’t play vids wich kinda pisses me off. Plus everyone has one. When is the next one coming out. Oh yea blue and brown. Those colors suck
Permalink | Reply
On Apr 5, 2008 @ 2:51 am, panda Said:
I’m happy with my sidekick iD.
(:
Blue and brown do suck.
They should have made the LX black at least. Or a wider variety of colours.
Slide=shit
Permalink | Reply
On Apr 14, 2008 @ 6:13 pm, tay Said:
I am an aussie and am currently on my hiptop slide wondering why it turns completely off when I slide it down to fast. Motorola should be able to fix the problem easy.
Is it really that hard?.. I’ve come accustemed to sliding slowly but try telling others not to slide fast.. They look at you weird and freak out when the phone turns off..
Get ya act together!
Permalink | Reply
On Apr 25, 2008 @ 2:43 pm, colin Said:
i hate this problem but the guy at t moblie told me supposidly that when they make the red one it will be fixed but im not sure
Permalink | Reply
On Apr 26, 2008 @ 1:56 am, Renee Said:
I paid 300 for this phone. I have the sidekick slide. It continues to often reset itself. The blue light will blink for a few seconds than all my numbers erase. I have to reset the time as well. Only good thing is i am able to import my numbers because they are saved to the sim card.
Permalink | Reply
On May 5, 2008 @ 9:02 pm, shannon Said:
hey i got a sidekick 3 still how do you think i can change it and for pay less? or get it replaced?
Permalink | Reply
On May 16, 2008 @ 1:58 am, meg Said:
Does anyone know if T-Mobile is still honoring the upgrade to LX–or something else–for Slides that are still having these problems? Bought one for my daughter in Feb. (not knowing the history, of course!) and we can’t get rid of the Activation Screen, plus it has shut off a few times and lost her contacts. Who knows what the current policy is?
Permalink | Reply