Google listens to angry customers, offers full Google Video refunds
This one brings a sort of warm, fuzzy feeling to our hearts. Remember Google’s plans to shut down their pay-per-download Google Video site, and how they were giving a flat refund (in the form of Google Checkout credit, no less) to customers who had made purchases? Well, it seems that Google has heard the complaints of users who were concerned that their considerable investment in Google Video was going to net them $5 in credit. The company has announced that they will be providing a full credit card refund for all Google Video purchases. As if that wasn’t enough, the affected users will also able to keep whatever Google Checkout credit was issued, and Google has extended the life of the EOL’d videos for another 6 months. All told, it seems like Google did an excellent job of righting a wrong. Thank ya’ Googies.
1st comment!!!!
Thank god for people who complain.
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Jeff… we don’t care about your crappy ‘1st comment’.
oh! 2nd comment
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Alright but I am gonna say this
…Kaiser…12 days to drop…
This is official people my att corporate store told me they would have this on september 3rd.
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of course, I think Boy Genius should let you do a review of the TILT when it comes out. I’m anxious to test it out as well, though not as much as you.
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See that. Thats customer service. I’m pro google all the way.
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A lot of people simply refuse to use Media-less formats for content delivery for exactly this reason; What happens to my DRM’d download if said company goes under or shuts down?
This is good and sets a precedent. Steam and ITMS are other services that come to mind, although they’re doing very well and show no signs (yet) that they will shutdown soon, if ever.
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