Apple handling iPhone touchscreen issues better than the Russian mob

Posted by Joshua Karp on Aug 10, 2007 11:28 am 9 comments

Filed in Apple, Handsets

A small number of iPhone screens appear to be developing some touchscreen issues. "Select" handsets seem to be experiencing a rather large-scale failure of all or part of the device’s touch screen. So sad. The good news, however, is that Apple appears to be handling the situation in a very proactive manner. The company has been monitoring several support forums and, in some cases, has called affected (and particularly vocal) forum users before the users themselves had initiated a trouble ticket. That’s some damn good service. Apple has yet to officially acknowledge the issue, but support personnel seem to be very familiar with the problem, and customers are having no trouble getting replacement units. Device issues suck, but it’s always nice to see a company handle their troubles in a responsible manner.

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9 comment(s) for this post.

On Aug 10, 2007 @ 11:34 am, victor Said:

I can only picture the call or conversation, they are doing this better than big brother does all the other stuff.

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On Aug 10, 2007 @ 11:59 am, test5477 Said:

sounds good, I have never had anything but good results when dealing with applecare. Very nice and knowledgeable people and very quick turnaround on repaired / replaced products.

2 situations only though, 2 work imacs needed new hard drives, failures.

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On Aug 10, 2007 @ 1:11 pm, Mike Said:

I lost the bottom half of the screen. The top two rows of icons work fine, but forget about the rest. Couldn’t unlock the phone or answer calls. Dropped it at the Apple store and 7 days later, I’m rocking a new one. Turn around time seems a bit long and the phone support team was less than helpful in tracking things, but I’m back in business.

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On Aug 10, 2007 @ 10:57 pm, Jeff B. Said:

Maybe Aple could give att some lessons.

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On Aug 10, 2007 @ 11:10 pm, iHateApple Said:

@ Jeff B.

Bull $hit! Phone’s not working has nothing to do with at&t! Maybe Apple could give some lessons to Motorola or Nokia…thats what you should’a said Dummy!

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On Aug 10, 2007 @ 11:36 pm, galvatron Said:

no allple could take som lessons from RIM and att could take some lessons from t-mobile

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On Aug 10, 2007 @ 11:59 pm, mikeyp Said:

really? you mean all the squeaky side and dust under the screen covers? yeah RIM has a tight grip on fixing problems.

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On Aug 11, 2007 @ 12:07 am, NuShrike Said:

iHateApple: read it again. Maybe then you’ll understand what Jeff B was saying.

Something about “customers are god”, since at&t is 2nd to last. Only Sprint is worse.

But then again, Apple is like Sony and will dump you on your ass once they obsolete what you have in a year or so.

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On Aug 12, 2007 @ 9:47 am, Brendan Said:

I totally agree. Well actually I just want to see how this reply system works

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