1,200 Sprint customers getting the boot
Remember that severance notice from Sprint that we posted a while back? Sprint, apparently fed up with excessive calls to customer service, decided to unilaterally sever a customer’s line of service. Further investigation, however, has uncovered a much bigger operation. Sprint themselves recently admitted to releasing over 1,200 subscribers due to excessive support requests. The customers in question average 40-50 calls to customer service per month, and were apparantly placing an undue strain on the company’s support and CS system. The affected consumers are now free to port their number to another carrier without an ETF, but this could prove to be little recompense for those that feel that their rights have been violated. Is it just us, or does it seem unwise to further aggravate a small army of your most annoying, complaint-filled, customers? We smell a lawsuit coming on…
Still if it happend to me Who the hell is going to pay me for the $500 blackberry I just bought. Bottom line Sprint SUCKS. There was a bit on NBC4 washington dc about this and the said they contacted the other major carriers and the had no plans to follow. Thats becuase they value there customer and $$$$.
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I have been with Sprint for about 9 years. I have never had to wait 20 minutes for someone to pick up my call. In fact I think the longest was maybe 5 minutes and that was rare. They have always handled any issue I have had quickly and to my satisfaction. I am sure that we all have goo and bad stories for all the carriers. In a couple of weeks we will have forgotten about this…I am sure the ones who were told they were leaving will be moving on…they have no choice. I do not agree with the decision that Sprint made but I can understand. I do know if I had called as many times as they have called you will not have to ask me to leave…I would have been out of there.
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WOW, I just payed sprint $800 in cancellation fees why couldn’t they kick me off?
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@jd
TMo may be the cheapest for BB plans, but Sprint is by far the cheapest for voice/data plans that I’ve found. Again, I haven’t had any REALLY bad horror stories with Sprint yet (definately not all have been pleasant tho), but I’ll put up with a lot for SERO.
$30/month 500 min (7PM n/w), free unlimited data, free roaming
$50/month 1250 min (7PM n/w), free unlimited data, free roaming
$100/month 2500 min (7PM n/w), free unlimited data, free roaming
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No way in hell would I pay $800 just to cancel. I would have made them put me out.
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HEh, all this support of Cingular/AT&T. Upon advice for our corporate rep, through so much complaining from us, she told us “If you get a bad one, just hang up and try again”. Nice.
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@ Juke Box Hero
OK you win but you cheated by using Sero lol. Sero is an exclusive plan that not everyone can sign up for. As I said I didn’t chech out other companies plans in fact I didn’t know what Sero was until i just looked it up it sound asumme as long as you can find a sprint rep to reffer you, but you were talking about bb data plans and T-mobile is still cheaper.
BTW I am currently using a bb 8800 on a t-mobile employee plan with my favs.
9.99 a month 2000 minutes, unlimited bes blackbery, unlimted text message, unlimted mobile to mobile.
So I win.
Have a great day and thanks again for playing the game.
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@ JD great responce lmao 9.99 I would like to someone beat that
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I used to work for sprint for two years they hire any one who have a little couster service \ saleing skills to work in the retail stores or call center see it all start with those stupis a** managers half of them are not good & they all take from the company trust me I have seem it happen. I hate sprint & that’s another reason why I worked out the store. I’m happly working for another wireless company who knows how to treat there customer and employess. take notes people.
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man I hate sprint I left the company about three years ago. So if there’s any one that’s mad trust me you shouldn’t be. there’s much better wirless cellular companys that’s out there when you find a good one stay with it.
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I HATE THEM AT SPRINT THEY ARE D.RAT.B.I HOPE SOMEONE GIVES THEM WHAT THEY DESERVE
I WAS A COST FOR NINE YEARS I DUMPED THEM THEY SUCK AND THERE COST SERVICE SUCKS I HATED TALKING TO THE PILIPEENS I COULD NOT UNDERSTAND THEM AND THEY SUCKED
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Learn how to write, illiterate shithead.
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their
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I like sprints service and speed of the network but thats it. Been trying to cancel my account for a month now and cant seem to get someone that will actually do it. Hold times range from 5min to a hour plus. Usually around 25-30min. Its horrible.
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Guess what - Sprint has a new money making scheme. Now that they have booted 1200 customers, they need to find a new way to raise revenue. So now they just bill anyone they want regardless of whether they are a subscriber or not.
I checked my bank account this morning and I was charged by Sprint $250.00. For what, I couldn’t tell you as I am a Verizon subscriber and have been for years (please get the Pearl 2.0, please get the Pearl 2.0). When I called Sprint, they refused to help me because I’m not a Sprint customer. I guess this is their new plan to force me to sign up.
PS. My bank has agreed to take care of it. Sprint still sucks. A lot.
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I had Sprint for my first cell phone a few years ago, in 2003, and while there were some legitimate issues, I was able to get them resolved without too much fuss. When I first got my service, I was given a non local number, even though I live in the largest city in the state. No big deal to make calls, but anybody trying to call me from a local landline was charged long distance, of course, which was not too good. That was finally corrected a couple of months into my contract. My main gripe with Sprint was the coverage, plain and simple. I travel a lot, and Sprint’s native network may be good, but it is not very extensive, especially in the West. Outside of major cities or interstate highways, there is no service, although my phone would pick up a signal, usually Verizon, but roaming at $0.69 a minute was not worth it. Verizon really does have the best coverage, at least in my part of the country. When my contract was winding down, Sprint really offered me a good deal, 900 minutes, 7 PM nights, free roaming, new handset if I reupped my contract. But most of my friends and family are already on Verizon, so better coverage and free in network calling are what sold me. When I finally got my local number from Sprint 2 months into my service, which I should have received when I signed up, Sprint unknown to me, reupped my contract, which extended my contract another 2 months. Since it was Sprint’s fault for giving me the wrong number, and I kept the same plan for 2 years, they were willing to let me out of my contract without an ETF after 2 years of service, but I made sure of this before I ported my number. However, of course after I ported to Verizon, they kept trying to bill me for service, and then charged me the ETF which I refused to pay. It took one call to get that cleared up, their notes on my account specifically stated they would honor the original end of contract date, but the billing system did not get this change. I have had absolutely no problems in almost 2 years with Verizon. Their network really is superb. I’ve only called customer service once, when I was thinking about changing plans, and the service was prompt, professional, and courteous, no complaints. I have heard that Verizon actually pays their CSR’s a decent wage, probably the same with T Mobile. Sprint gave me really great rates, but like the old saying, you get what you pay for. I am probably typical of the valued post paid customers Sprint has been losing in recent years. They have some major problems, which seemed to get worse after the Nextel acquisition, and I wouldn’t be surpised if they become a takeover target if present trends continue.
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Sprint has the worst customer service I have ever received. I wish they would give me the boot, and waive my ETF, instead I’m paying to cancel because in my opinion the $200 ETF is worth it just not having to wait on hold half my life everytime I have a problem with their service (which is quite often, because their service stinks!)
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I have personally experienced customers who feed off being unhappy and striving to find a problem to complain about. These are the kinds of people that need to be let go. A lot of times, whatever their issue may be is something of their own fault and they are looking for someone to point the finger to, and “who better” than customer service?!?!? I am happy Sprint decided to go through with this! Hopefully these people will learn that companies wont cater to their emotional breakdowns in an attempt to get their bill reduced, etc.
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EVERY cellular company has it’s flaws. No ONE company is any better than the other, welcome to the cell phone world people! Verizons bills are so high, that a customer actually burnt the store down because of it! I spoke with a rep from Cingular/ATT who told me that 90% of her customers say “Lowest drop calls my a**!” TMobile (ha) no comment is needed there! Sprint has a long wait time because they have lots of customers. Nextel doesn’t have as many towers as everyone else! So pick and choose whichever company you wish, you’ll find something wrong with it!
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Ive never had problems with T-mobile. Theyre cheap. I know for a fact Sprint/nextel gets paid near minimum wage and definitely have the poorest attitudes of anyone Ive worked with…
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Whilst I sit here on the clock taking a ‘dump’—I shall be grateful for all cell phones,satellites,contracts,carriers and such but may all of it go down the pipeline when I flush!
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SO HERE IT IS! ONE OF SPRINTS EXECS EMAILS:
Sprint Executive Email:
keith(dot)j(dot)bane@sprint(dot)com
Have fun!
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SPRINT CUSTOMER SERVICE IS REALLY GREAT… I DON’T BELIVE THAT…BECAUSE I PERSONALLY FIND SOME AGENT THAT REALLY TAKE CARE WITH YOU…DON’T BLAME SPRINT ANY REASON…THEIR CUSTOMER SERVICE IS THE BEST…
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