Comments on: Tired of complaining to Sprint? They’re tired of you, too

By: Middle

Middle — Sat, 15 Mar 2008 02:15:24 +0000

Lydia, did it ever occur to you that people who complain about Sprint might actually have VALID complaints? Do you honestly think that they NEVER, EVER screw up? You must not have Sprint service. Either that, or you’re just an idiot. I’m sorry, but when they try to charge me for things I didn’t do, or for plans I don’t even have (like they’re doing this month) I will NOT just shut up and pay them. I work too hard for my money. If that offends you so much, YOU let them screw YOU over, but don’t expect them to hang around to cuddle afterwards!

By: dondgc

dondgc — Wed, 28 Nov 2007 15:58:34 +0000

@Lydia

How mature of you to assume that everyone who has an issue with Sprint customer service is a whining deadbeat who blames everyone else for his/her problems in life.

Sprint sent a collection agency after my father for non payment of a bill – HE HAS NEVER BEEN A SPRINT CUSTOMER. NOT EVER. AND SPRINT SENT HIM TO A COLLECTION AGENCY.

We had to hire an attorney to resolve the issue, as Sprint was incapable of addressing it. But I guess my 83 year old dad is whining deadbeat and deserves to be treated like scum – at least in your enlightened opinion.

By: Lydia

Lydia — Wed, 28 Nov 2007 13:21:18 +0000

stop complaining, pay your bills, stop requesting credits for things that are your own fault while blaiming the company and you wont have to worry about this… jeeze.

By: Andrea Alexander

Andrea Alexander — Fri, 12 Oct 2007 15:04:05 +0000

I have been experiencing problems with Sprint once I decided to switch services providers after two long years with sprint. Below is an excerpt of the issue. It is absolutely absurd what they are able to do. There customer service reps., if they speak English, never have a clue and give contrastingly difference information each time you call about the same issue. What can we do?
10/07–SPRINT obviously refuses to take responsibility for an error made by SPRINT representatives. The first being that I was never informed, either over the phone or in writing, that by increasing my minutes I was agreeing to a new two year agreement, and secondly, that on August 27, 2007 a Sprint Representative said that she had reverted my termination to the original date of September, 2007. Whether she erred in that information is not my problem. While my information has remained consistent, SPRINT’s has not. I will GLADLY pay the $60 I rightfully owe SPRINT. Your customers OBVIOUSLY do not come first, but rather are finagled into bogus charges.

By: Dejan Jancevski

Dejan Jancevski — Mon, 09 Jul 2007 20:39:05 +0000

Funny, you never heard such horrible CS coming out of Nextel’s base (at least not BEFORE Sprint bought them out). Now, not only does Sprint continue it’s horrible CS, but it’s also infected the Nextel side as well.

Granted, I’ve had little to complain about, so I’m still a happy Nextel user, but if there comes a day when Verizon or AT&T (or anyone else) can offer me excellent PTT and/or Free Incoming at a reasonable price (aka up to $60/month w/ unlimited data), then I’ll instantly jump the Sprint ship and join them instead.

Always keep this in mind:

A customer that is such a pain in the ass is so not because it is in their nature to be, but because the provider is lacking and the customer is loyal enough to let the provider know where it is screwing things up.

Dejan

By: redsoxnation

redsoxnation — Mon, 09 Jul 2007 13:36:18 +0000

Yeah and who is going to pay for the $500 fucking phone I just had to buy if I get droped. When my contract is up I’m leaving these fuck nuts. Anyone that would treat there customers like this deserves to go under.

By: chris

chris — Mon, 09 Jul 2007 04:56:30 +0000

Sprint seriously needs to stop getting worse

By: MissDiva

MissDiva — Mon, 09 Jul 2007 02:13:33 +0000

I got the letter and that doesn’t apply to me ;( I even have emails from Ecare admitting the many mistakes, apologizing, and promising to fix them – then the bills after that were still wrong. They hang up on you, transfer you, tell you to call other numbers, tell you to call back, keep you on hold so you HAVE to call back – 5 “dialed” calls can easily turn into 15 BECAUSE of Sprint.

If they fix the problems on call 1, there is no need for call 2.

Of course some people I’m sure are abusing the system, I know I was not . Gary Forsee (CEO) ’s office promised to look into it and call me back within 48 hours. Guess what – they never calledback.

I’ve been with them 8 years (with the calls only starting 1/07 when the mistakes started) Pay ON TIME and have recruited many to sign up. I’ve dealt with the sometimes horrible Cust. Service b/c over 8 yrs I built up to earning a great plan. I JUST signed my 5th two year contract and bought a $400 phone.

They didn’t even have the courtesy to call me back after terminating me for THEIR mistakes.

By: Mogul_guru

Mogul_guru — Mon, 09 Jul 2007 02:02:00 +0000

Yes this letter is true however it was only sent to 1200 people roughly total and it was because Sprint went through every possible option to help the customer out and it was something that the customer was never going to be happy with and most of the customers that got the letter called in dozens if not hundreds of times in the same month. So Sprint went and basically said that no matter what they couldnt make the customer happy and that they would help them the last time by paying the total balance and waiving the ETF.

By: rick

rick — Sun, 08 Jul 2007 20:41:21 +0000

While I’ll agree that SPrint’s customer service makes Microsoft’s and Dell’s both look good – this doesn’t seem right.

Mainly because in some areas, Sprint has lobbied to become the default carrier for landline as well as wireless service. I’m mainly thinking Louisiana – because I have family there who use Sprint in this manner.

If Sprint is the local carrier, do they have a right to terminate lifeline communications for a customer who is otherwise paying their bill?

I wonder how many of those terminated will turn out to be older folks who are already mystified by their wireless bills… and who will need the service in an emergency the most.

By: EvenGrift

EvenGrift — Sun, 08 Jul 2007 04:04:36 +0000

I love this. No sarcasm, I do.

In Sprint’s shoes I would do exactly the same thing. Verizon and Stinkular (now changed the name to protect the guilty to ATT), have notoriously atrocious customer service.

I have been with Sprint for 10 years now, and during that time I’ve been with 4 other carriers for second/work/test phones, none of them have been able to woo me away. T-mobile came the closest with the best customer service, but the network was horrid.

The confirms what I have long felt about Sprint, the poor Customer Service, is a function of poor *customers*, and the morale destruction that has resulted. For years in the beginning CSRs at Sprint were called “Advocates” and in my experience they took that very seriously, doing what they could for *every* customer.

Sprint right now offers the best data network in the country, along with the best rates, and the best customer service in the opinion of this long time customer.

At this point, I don’t want to be with the carrier of the sheeple, just like I don’t want a Ford Taurus. And I don’t want customers in my own business that don’t pay, don’t want to pay, and do complain about everything, I have many times refused to renew contracts because of “bad behavior” on the customers part, I’m happy to see Sprint take a stand.

If they lose enough customers that I have to pay more for the superior network and service, that’s just fine by me. I’ll take Ruth’s Chris over McDonalds every time thank-you-very-much.

By: Ray

Ray — Sun, 08 Jul 2007 03:12:38 +0000

Fuck Sprint. Whenever a company has to pay people $.3 on the dollar in India to take calls can kiss my ass. Fuck em’ all. I hope they terminate all their customers, I’m sure Verizon, Cingular, Alltel, etc…would love a disatisfied customer from a competitor.

By: Jay

Jay — Sat, 07 Jul 2007 22:15:31 +0000

The FCC all the way down to local town councils are as much or more to blame for the lack of coverage we have to deal with. in many areas consumers are forced to suffer because of local politics versus just letting the providers max out their coverage. Nothing is perfect and we all know that cell service is no different. if one provider lets you down move on to the next.

By: ppcmd

ppcmd — Sat, 07 Jul 2007 16:10:27 +0000

We the people elect you the government, but you actually work for the Big Corp America (Cash bags) and do nothing for us.

What we need is a wireless telecommunications consumers bill of rights. No more arbitrator and if we get crappy service or are forced to roam too much due to their poor coverage map then we the users should get to cancel their sorry butz out the door.

So complain and get out of that crappy wireless telco.

By: kirk

kirk — Sat, 07 Jul 2007 12:27:19 +0000

On Jul 6, 2007 @ 1:28 pm, pm Said:

It is official. I actually just spoke to a close friend who is a high up at Sprint.

Permalink | Reply

Who? The janitor?

By: kirk

kirk — Sat, 07 Jul 2007 12:26:31 +0000

Who? The janitor?

By: erica

erica — Fri, 06 Jul 2007 23:55:33 +0000

I had sprint and not only is their coverage bad but the service I received was hideous.

Returned a phone half a dozen times and was charged the activation fee for 4 months.

Horrible service and this is how they repay those that have stayed with antiquated phones and everything else?

I say the people dropped should be happy this stroke of luck hit them.

By: Jeff B.

Jeff B. — Fri, 06 Jul 2007 23:49:10 +0000

LOL. LOL. ROFL. Sprint sucks balls and this confirms it. LOL. ROFL.

By: MissDiva

MissDiva — Fri, 06 Jul 2007 23:44:32 +0000

I’m the one that got the letter. It’s real. The names, address, and return address were on a different part of the letter that got cut out.

Thanks for everyones support! Someone started a petition, if anyone is interested, it can be found here:

http://www.ipetitions.com/petition/sprintsubs2/

By: Lee

Lee — Fri, 06 Jul 2007 23:44:00 +0000

http://www.sprintusers.com/forum/showthread.php?t=136518

You can read more about the original story there.

By: JJLO

JJLO — Fri, 06 Jul 2007 21:36:00 +0000

Thanks Connie. I thought I was in a corp at&T store. How can I verify that it a corp store?

By: dropscience

dropscience — Fri, 06 Jul 2007 21:17:02 +0000

HAHAHA Good luck with that is right! Sprint must be on crack. Ah well, they were never a good carrier and i’m sure when they lose business the competition will rejoice!

By: connie

connie — Fri, 06 Jul 2007 20:35:19 +0000

JJLO Said:

I am Sprint customer considering moving to at&t not for the iphone but for the curve. I find it strange that they have only dummy phones in the stores. How do you get a feel for a product like this if you can’t try the real thing in the store. How do I know this is how the keys feel on the real phone versus the dummy phone. AT&T does have plans that I find attractive now. This is getting confusing and frustrating.

JJLO: if you go to a corporate AT&T store, they have live demo cell phones for you to play with. i work at a corporate AT&T store so i know how it is…

By: Rush

Rush — Fri, 06 Jul 2007 19:41:38 +0000

I wouldn’t necessarily call it carrier loyalty. I think of it more about personal experiences. I am with AT&T and my experience has been good. Best carrier I ever had was Verizon, but they are wicked expensive. I hate Sprint and T-Mobile’s coverage isn’t everywhere I need to be, so AT&T was a good compromise for me.

By: Ariel1

Ariel1 — Fri, 06 Jul 2007 19:36:21 +0000

its not surprising, they are really the worst, and just they are rude as hell, i cancel my contract last year after 5 years of service with them, i could not take the drop call anymore, when i asked
to speak with a supervisor, she clearly said that i was welcome to leave and that nothing was being done to adress those issues, i then contacted verizon they laugh they said dont worry about them you will received 3 new lines by the morning and upon receiving it your # will be ported right away, am just so lucky not to be a sprint nextel shareholder at this moment

By: Jay

Jay — Fri, 06 Jul 2007 19:08:58 +0000

i have to laugh when i see this type of thing. if AT&T or even lord help us Verizon did a similar thing thing all of the interweb would be abuzz with class action this and such and such sucks etc. It just amazes me how loyal people seem to these companies that obviuosly couldn’t care less.

By: Rush

Rush — Fri, 06 Jul 2007 17:57:06 +0000

Going to have to disagree with you, Jorge. I have had AT&T for about 7 years now and have made probably a couple dozen changes to my account with barely a glitch. Even when they made mistakes with my rate plan which I would discover a month or two later, they were great about going back and re-rating it. And they didn’t make me feel like a criminal in the process.

Sprint totally tried to hose me. They double billed me for months and then when I tried to get it fixed, they could never get it right. I finally cancelled with them and they tried to charge me some $1,100 saying my account was still billing!!! Heck of a trick considering the phone was dead as a brick. I would rather have a root canal than go back to Sprint.

By: Bryan

Bryan — Fri, 06 Jul 2007 17:54:54 +0000

So does this mean they pay you an early termination fee for breaking the contract?

By: JJLO

JJLO — Fri, 06 Jul 2007 17:48:08 +0000

By: victor

victor — Fri, 06 Jul 2007 17:36:43 +0000

If only complaing was always this fun.