RIM had prior knowledge of BlackBerry outage
Not to beat a dead horse, but this RIM outage story just keeps getting juicier. According to ZDNet, RIM notified a a Senior Server Engineer in San Francisco at 2:58 PM that there was a RIM-specific outage. Note that this is a full 2 hours before the large scale nationwide shutdown, indicating that RIM did indeed have some idea that the stuff was about to hit the fan. Think of the untold volume of system and human resources that were wasted trying to isolate the source of the outage, only to find out that the issue was out of their control. Had RIM simply been immediately forthcoming with the information a lot of us could have saved a a lot of time. Screw $2.50 from AT&T, I want RIM to give me back the hour of my life that I spent on the phone with the bumbling retard at AT&T’s tech support. Shame on you, RIM. Shame on you!
[Via ZDNet]
I am just curous if I have to call them or if I can assume, which I won’t, that they will give me the money anyway?
best bet is to call them becuz i dont think they will just credit you without a complaint
if you want credit you will have to call at&t…but you will only get credit back for how many days you were without internet on your blackberry.. ex. Blackberry unlimited plan for 44.99 divided by 30 days and then multiply that by how many days you were without service and that’s your credit.