T-Mobile increasing SMS rates, get out while you still can
Joining the ranks of just about every other wireless carrier in America, T-Mobile has decided to increase their text messaging rates (while simultaneously decreasing the cost of each MMS). As has been the case when other carriers have made similar moves, this constitutes a material breach of contract on T-Mobile’s part, allowing customers to jump ship without paying the hefty $200-per line ETF. I can confirm that this works, as I just canceled two lines hours ago, but as always, your mileage may vary depending on the CSR you get.
you have to have overages in text so if you have an unlimited bundle this doesnt aply to you get them to delete the feature first then make a couple texts dont beleive them that it doesnt affect you when you signed up you were told that your texts would be 10 cents now theyre not you may have to wait untill you see the price spike if your customer service rep tells you NO ask for a supervisor but be ready to put up a fight ask for their policy in writing dont take no for an answer trust me they are scared shitless about this right now
sorry im tired i didnt even bother proof reading it. i know , i know, spelling
Since HTC was mentioned in some of the post, Does anyone know if T-mobile is launching any phones close/similiar to the HTC Hermes/Tytan????
T-Mobiles selection of phones (and phone pricing) is quite bad compared to other carriers right now.
Would be nice to have the hermes wouldn’t it – on 3G – with maybe 5 hours battery life. Hmmm.
Has anyone read the contract? It’s an addon service. The legal terms state that if it costs you more (materially adverse) then your only recourse is to cancel the addon. This doesn’t get you out of your entire contract.
On Apr 16, 2007 @ 5:17 am, anon Said:
Has anyone read the contract? It’s an addon service. The legal terms state that if it costs you more (materially adverse) then your only recourse is to cancel the addon. This doesn’t get you out of your entire contract.
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What are you missing here? I already canceled my contract on these terms due to the fact that they raised the text messaging rates!!! Its amazing that some people just don’t get it when its handed right to them!! Wake up my friend or i feel your going to be left in the dust!
Hmmmm…
Ever hear of the term “precedent?”
It would seem to me that if Tmobile enabled others to cancel with out ETF, they would be hard pressed not to allow it with others.
If one should call, and have the ability to show where Tmobile has in fact allowed other to cancel service w/o such termination fees, I would venture to think that they would be obligated to honor your request.
If you are told “no”, consumers should file complaints with the FCC (http://www.fcc.gov/cgb/complaints.html)and local PSC. By filing complaints regarding these types of matters, consumers, collectively, have enormous power to afflict change at service providers, such as Tmobile.
Also, do not allow users on this forum to interpret legal contracts for you. Contracts can be interpreted many different ways, and fortunately for us, we have regulatory agencies who could do the interpreting for us.
Want to make a change?… click on the provided link, take five minutes and file the complaint.
Regards.
I have been a satisified T-mobile customer for almost 6 years. Once month I got zinged by xtra mins during the process of buying a home. Lot’s of extra calls from realtor etc… I must admit I was a bit pissed off as we never before or since have even gotten close to using all of the mins we pay for. Then we moved..and my phone will not work at home 99.9% of the time. I get calls and my phone does not ring. Sometimes I will get an alert that I have a voice mail. Often though it is not until the next day when I am on my way to work and I hit an area where I get reception. I called a CSR and she explained she would send a tech out to “read the signals in your area.” and that I should hear back in a “few days.” That was over a month ago. She said we could not stop our plan without paying fees for breech of contract, since they only have to provide signal “to the outside of the home.” But we don’t get a signal outside in our neighborhood either. It’s not so much that I want to leave T-Mobile…but neither do I want to pay $85.00 a month for service I cannot use at home. So if I can get out when I get my notice of the rate change I will. rather than pay 300-400 dollars.
im just curious as to whats going on my t-mobile bill is insane and i dont know how it got like that
If you want to amend an agreement you need to sit down and come to something that both parties can live with. Just because they desire something that wasn’t in the original agreement, is no reason to assume that unilateral change is ok. What if you and or your mortgage company changed the payment on a fixed rate mortgage? Only the original agreement is valid if both parties went into it without duress. No one held a gun to and or twisted any arms to get into the original agreement. But unilateral change is not acceptable in the free exchange in a capitalist system. Are you agreeing that either party can make changes or just that the big company has that right? Can I just reduce my monthly payment in half? Why are you not for free market capitalism?
They have multiple call centers and your unlikely to get two of the same answers. The typical right hand doesn’t know what the left hand is doing. However, no one twisted their arm and or held a gun to their head when they entered into the original agreement and they now want to make changes. This is unilateral and calls for a new agreement. The same would hold true if you in fact wanted to reduce your monthly payment by $25, they wouldn’t stand for it. You need to do the same and not accept their amending your agreement, without something to make you whole.
You chose to move further from your job, the firm you work for didn’t make you move. Free will is what this is about. What if they decided to cut your pay in half. You don’t understand concessions have to be made by all parties in an exchange of goods and services if there is any change to the original agreement. If you enter into an agreement you have to live by the terms and conditions of that agreement and not the terms and conditions of an amended contract, which you never agreed to. This is still America.
Why not grandfather the message rate you agreed to originally? Yes they also have the customer loyalty free minutes. So what is your point?
No one asked them to offer free phones. They lure customers by offering free phones. The economic principal of “there is no free lunch” is that these costs are passed on to the consumers and that there is no free lunch. As is the CEO pay, naming arenas/stadiums, shop lifting, and all other costs. So please the free phones argument is lame at best. As for the frustration customers face when they get different answers from different call centers, that explains why cell phone service providers are the number one consumer grievance. Just the fact that one company is superior and or number one in customer satisfaction in an industry which is the worst in all over satisfaction is meaningless. They certainly aren’t getting more customers because their competition is that much worse. Pathetic is their attempt to foster better customer relations and or exceed the consumers expectation. Consumers are the ones who rank the cell providers as the number one detested industry. I think they are still thinking of themselves as a public utility in a world where they have no competition. However, this is no longer the case and there isn’t one provider out there. That is another big economic principal. The more choice, the better for the consumer. They need to meet and or exceed the consumers expectation. Remember that they wouldn’t stand for and or allow you to unilaterally change the terms and conditions at will. So why would you allow them to do so? Does anyone understand the consumer has power and they opt/vote with their purchasing power/money.
“I read these posts and just don’t understand the company hopping, angry had it right stayed with same company and has the grandfathered buddy time, when will people relize that staying does have benifits. You also have to relize being mean to the csr will not get you far, being nasty enough times and you will have to write in all your requests.(all the wanting something for nothing….new phones,not wanting to pay for services provided) I just can’t belive the mentality of people today!!!!! ”
Dude you have this one all wrong. I have been with this company for 10 yrs. yes 10 yrs. Since it was Powertel then VoiceStream now T-Moible. All they do is give me lip service about being a customer. They still want to charge me over $200 for a Dash and I have one month until I am to the full discounted upgraded and guess what they want to charge me for a Dash then…..$250! Then the grandfather clause it great! Until you need new sim cards or have to add a phone or fart in their general direction then they are forcing you to change your deal. I feel they are ripping me off. I have never missed a payment, or made a late payment and yet I get screwed for being with you for 10 yrs. if I moved to Cingular they are offering me better rates and a blackjack or Blackberry for $75 and $15 less a month for more services! And I read the fine print on the deal this isn’t going to change next week or after 60 days. I agree with you on talking to the CSR’s. Because you get more flies with honey than vinegar but you are all wrong about the grandfather clauses and benefits of being with one company. They should give new customers the best deal and then long-term customers deals that are $20 to $30 more than what a new customer would pay for that phone. So if they are giving blackberrys away for $129 to new customers then I should get it at $150.
Will this work on phones activated between June – July or is it only for people on contracts before that?
Unfortunatly TMobile is number one in customer satisfaction and if you didn’t like them, wait till you get with ATT. Cingular has joined up with ATT and therefore consumers have now less choice. I recall a neighbor who wanted to upgrade with ATT and they refused to. That was a while ago and ATT would have been able to restart his contract, but no way was there answer. So as soon as his contract was over he dumped them and their cable service to boot.
I believe that June/July 2007 contracts have the new text message rates stated and therefore your obligated to pay the early termination fee if you want to jump ship.
I’m not so concerned with the text stuff as much as the email.
I Have the Dash I live in an Diego area and upgraded to win mobile 6 and since then noticed I can’t send email anymore. I call the tech lines 5 times and they just snow you They all have you do the samething they can read from a book thats amazing.
I can only say that they stopped pushing the email through Cox.net I cant send just recieve.
If I’m home on the wifi it works fine.
Again they avoid telling the truth like they can’t afford to pay Cox the push fee lol.
Cox cable is half of southern CA wonder how many people lost the ability to send
Is it too late to try to get out of my plan?
I have a sidekick with the data plan and I want IPHONE BAD!!
My question- I started T-Mobile in January, and my service is becoming less and less consistent… (frrequent problems dialing out, dropped calls, network busy, etc.) I’d prefer another network (specifically ATT, due to its success in my area). Is this enough to get me out of the contract? Or, do I need to play this loophole card?
Thx,
Matt
I got out of mine months ago. But you have 30 days to cancel if your not getting proper service. It well may be that ATT may be no better, I know of homes in Florida with metal roofs, which require you to go outside to place a call. No one cell phone provider did any better, it was just the area.
Good Luck
I am in the same boat as you are Matt. My service has gotten substantially worse. Any suggestions on how to cancel? Can I still use the increase in rate of messaging to cancel? I just found out they raised the rates on my txt and I do a lot of messaging.
Ask T Mobile for a “Port Authorisation Code” (PAC).
$14.99 (plus taxes and other t-add charges) does NOT mean unlimited because it excludes any SMS outside the US and is subject to change anytine if Tmobile deems that would be OK for their cash flow
http://www.boygeniusreport.com/2008/07/07/want-to-get-out-of-your-wireless-contract-the-t-mobile-edition/
this tells u every thing but HURRY up!!! You only have like 14 days after they tell u they’re increasing prices for messages.