Comments on: Cingular/AT&T Responds To Class Action Suit

By: Carla

Carla — Tue, 10 Nov 2009 18:20:28 +0000

I meant I was charged $27 a month for internet and then they jacked it up for no reason. I am supposed to have a bundle package, but do you think that’s in effect? nope. They are crooks.

By: Carla

Carla — Tue, 10 Nov 2009 18:18:35 +0000

I agree..you don’t even heve to have U-Verse to experience this. They have changed the service/prices on my bills month after month. They promise me something, I get it for a month and then they change the price. If I didn’t look on my bill, then I wouldn’t notice. I know so many people are getting ripped off. I have paid $27 a month for over 8 months now and they jacked it up to $37 and they tell me they can’t fix it. I was promised $4 unlimited long distance. It stayed like that for a month then each month they move it up more. I got something called a 2 pack on local service and of course that only lasted a month also. If you call to fix it they only try to sell you more stuff and then mess up the next bill. I am at my wit’s end. There isn’t any other phone providers in my area. I don’t know what to do. I just talked to a supervisor that told me she would call me back. Do you think that’s going to happen? I don’t understand why they can’t fix it while I am on the phone. It’s ridiculous.

By: James

James — Sun, 01 Nov 2009 18:07:51 +0000

I left AT&T after they charged me for call I did not receive or make. They stated that because I was in a roving zone overseas. I have to pay for message left on my phone. The contract fine print says that even if you d not make or receive cal you a liable for roaming charges left on voice mail. I specifically asked the question to AT & T prior to my trip and they told I would not be charged as long I did not actually make or receive any calls. AT & T is a deceptive company and new law needs to be introduced to stop the monopoly this company. I will never use any AT & T service again and plan letting everyone know that AT & T has and endorses deceptive practices and hiders behind legal jargon that the average person would not understand until it’s too late. I have not paid the bill and thank god my contract was over. I will take this to court even if I lose it will bring national attention to this companies bad behavior

By: Doc

Doc — Wed, 14 Oct 2009 04:06:54 +0000

If you want to experience a real nightmare, got with their U-verse service, get the billing combined with wireless, internet, phone, and go paperless statements with autopay.

Then, try to change something. What a CF!

By: Bruce

Bruce — Tue, 29 Sep 2009 04:52:44 +0000

I left AT&T after Cingular merged with them due to excessive loss of service quality and went to Verizon. Yes, they always had more bars, but the quality was exceedingly poor with frequent audio dropouts even when signal level was high (4-5 bars even). I called AT&T multiple times, even talked to the 3rd and 4th tier technicians, being more technical myself then anyone below them.

By: Jim

Jim — Sun, 20 Sep 2009 23:20:31 +0000

I, too, left AT&T for Cingular in 1999. And was VERY pleased with Cingular’s service for all the years I was with them. Now, it is a nightmare. Billing problems (new fees), service problems, failed calls with 5 bars, voice mail when it shouldn’t go to voice mail… horrible. Absolutely the worst I have ever seen in all the years I have had cellular service. Also, I have had no communication regarding the suit. This site is the first I have heard of it. I would LOVE to be diposed for this suit.

By: Ralph H. Bibeau

Ralph H. Bibeau — Sun, 20 Sep 2009 15:06:06 +0000

To date I have had no communication on the status of my participation of a class action suit against Cingular Wireless. I am looking for an update on this case to ensure that is is going forward.

By: Jim

Jim — Tue, 02 Jun 2009 14:49:46 +0000

I left AT&T years ago for Cingular’s cell service and have been HUGELY HAPPY with Cingular… until the AT&T merger. AT&T has absolutely ruined Cingular’s quality and reliability. Billing is wrong… voice mails take DAYS to show up on my phone now – used to be minutes… Noisy reception – dropped calls – exploitive changes in charging schemes, service “not available” messages, etc. The worst cellular service I have ever seen, and I’ve had many indeed. I will be leaving for a another provider. I have had ENOUGH.

By: Mike

Mike — Thu, 28 May 2009 15:12:03 +0000

I am greatful that there is a law suit! I started with AT&T and had fulfilled my 2 year contract and continued service. When I started with AT&T they gave me a TDMA phone. When Cingular took over they started charing me fees that I had not been charged before. My favorite fee…System Upgrade fee of $7.95/Mo.
Then a new fee popped up as they were discontinuing the TDMA service. So there was another 4.95/mo fee. I called and said that I was not responsible for the System Upgrade fee if I was not USING that system because my phone was TDMA. Well…that went nowhere. But boy were they willing to make me sign a 2 year contract. So I asked them to if I could just pay for a CDMA phone and swith from TDMA to CDMA and they said “No” you have to sign a 2 year contract. I felt like a hostage!!!! Money Grubbing Buggers!!!! So I went to T-Mobile got a better plan and saved $17.00 a month. Funny..AT&T sends me post cards asking me to join AT&T. I just toss them. iPhone or not.. I will never use AT&T wireless. I am researchign this suit so I can join.

By: JD

JD — Thu, 30 Apr 2009 17:40:40 +0000

I contacted AT&T directly and asked for the Premier sales dept. The salesperson identified himself to be in the Premier dept. and call offer better company deals. He offered me a Blackberry 8310 for $199 with a mail-in rebate for $200 only available to Premier members. In addition, my bill would only go up $15 a month for the data plan. He stated that I would be receiving my mail-in rebate in 3-4 weeks. I got the phone a few days later withough any data plan, so I contacted AT&T who informed me that I did not purchase it. In addition, the salesman who sold me the phone was not a Premier sales man. The floor manager stated that there was NO mail-in rebate for $200 as well and apologized for the miscommunication. In addition, the notes entered in by the AT&T sales rep. did not indicate any rebate or data plan for an additional $15 on my bill. Good thing I contacted AT&T or I would have been stuck with a bill for $199 and a contract for 2 years without a data plan unless I wanted to pay an additional $69.

By the way, their customer service is horrible. I was tranferred to at least 5 people to find out what was going on. In fact, one person even told me that a rebate was on its way. It took me over two hours to find out that I was deceived.

By: isabella Cooks

isabella Cooks — Thu, 05 Mar 2009 02:45:27 +0000

In Janurary I told the costmer service I’d pay my bill of $108.07 monday to keep my service
from getting disconneted.I took the monies to
a cashland. Well the next thing I know my I receieve a overdraft from my bank in the amount of $257.97 the full amout owe on my att
account. My house payment bounced. I asked them
to return my monies they told me It would take
two weeks. Mean while my house payment has late and I has to come up with $214.97 to make the house payment and pay the overdraft on my
account for $26.97. although I use a cell phone
that doesn’t even work. The only way I can get
a new phone from att is pay $50.00 or sign new
contract. Thanks ! for nothing I have one year
left on this contract. For all this they tell me you don’t have to pay again until Feb. Well
it was time. Jan. Feb. I guess they think the
overdraft. and housepayment late fee. didn’t
matter.

By: mike

mike — Sat, 21 Feb 2009 17:15:14 +0000

Help since att xingular merger, THey switched my plan without even asking me or telling me, then the last two month my bill has jumped from 200. to 600 and this month 1800. for three phones only used for emergency wich there hasnt been any.On my bill summary they are charging me .35 min for every call regardless of my plan or mins rolled over.
Wish I knew how to join the lawsuit here in texas

By: backbeat

backbeat — Fri, 23 Jan 2009 14:28:46 +0000

^You’re an idiot without a clue. AT&T may not be the Savior-carrier, but they don’t cater to infantile morons like you either.

By: STEVE

STEVE — Fri, 23 Jan 2009 14:10:23 +0000

JUST GOT OFF THE PHONE WITH ATT “CUSTOMER SERVICE”… IT TURNS OUT I CANCELLED MY SERVICE
AFTER 23 MONTHS INSTEAD OF 24 AND THEY WANT TO JAM ME WITH EARLY TERMINATION TIMES THREE.. NEVER MIND THAT I HAVE CALLED THEM OVER AND OVER AND OVER ABOUT NO SERVICE, DROPPED CALLS, “MORE BARS IN MORE PLACES” .. WHAT A JOKE
I NEVER SIGNED UP WITH ATT… WAS WITH CINGULAR AND WAS SWITCHED. I WOULD LOVE TO JOIN A CLASS ACTION, PLEASE.

By: grymlyn

grymlyn — Mon, 29 Dec 2008 20:52:30 +0000

Cingular is the only provider I have had. Quality was pretty good until the merger/takeover by AT&T. Service quality has declined since then. I have more dropped calls and poorer quality calls than before. Our family upgraded our SIMS cars and phone hoping for some improvement but nothing has improved and we are locked into a contract for another 2 years. Customers service could give a rat’s behind about the crappy service. I am counting the days until I can move on without paying early termination fees on 4 phones.

By: Angela

Angela — Mon, 08 Sep 2008 18:04:18 +0000

I signed up for Cingular services back in May of 2007 and had I knew then that it would be taken over by AT&T I would never had signed up, I dropped them from my home phone years ago, however since the take over to AT&T I have found charges on my phone that i know should not be there, they changed my service with out my permission costing me numerious fees to correct ( activating the internet on my childrens phones with out my consent ). I can not wait for my contract to end so once agian i can end another bad relationship with AT&T

By: William W. Bratrud

William W. Bratrud — Sun, 17 Aug 2008 18:56:16 +0000

I couldn’t agree more! I have three separate lines purchased through Cingular; after the AT&T take over my service is remarkably worse! I used to brag about Cingular’s service, I now warn people about AT&T’s false claims of
“least dropped calls, clear service.” I know of at least eight other people who have made similar reports of poor sevice after the AT&T take over. I’d like to sign on to the lawsuit! Please let me know if this is possible.

Thank you!

By: Anne McCoy

Anne McCoy — Tue, 29 Jul 2008 20:29:27 +0000

I have been battling it out with AT&T regarding their poor service, frequent dropped calls,etc. It’s not just my phone, it’s my daughter, my two sons, my daughter-in-law AND my husband’s company cell phone! I have jumped through hoops,doing what they asked me to do…turn off my phone for 30-60 sec. to “re-boot”, I have done it all. I have honored my contract with them, I pay my bill in full and on time so they do not have a gripe with me. I have honored my contract and thus AT&T is in breach of the contract!! If they do not let me out of my contract without penalty, we will probably bite the bullet and pay the early termination fee. My fear is they will come back with some sort of,”oh yeah, you owe us this fee because we are full of ourselves.” If a class action lawsuit comes up or if one is in action, if it’s not too late, I want to sign on. “Strength in numbers”, as they say.

By: att fraud

att fraud — Wed, 23 Jul 2008 09:47:30 +0000

Why are they billing me for 2nd line when the rate plans state first 2 lines. Get the first two lines for one low price. Each additional line is just $9.99 per month. If you find out if there is a class action suit against Att/cingular please let me know as I want to join. I have other trouble too when they force me to switch.

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By: jdb

jdb — Wed, 16 Jul 2008 00:51:28 +0000

Another very disatisfied AT&T customer. Exceedingly high cell phone bills…ditto…, Inconsistent explanations from customer service…ditto, unfulfilled quotes on “agreed” services and costs….ditto.
And now a new game, bundled satellite, land line, cell phone, and internet. The goal of going bundled to save money(promoted by AT&T). The actual experience: More opportunities for AT&T to insert charges, line items, and generally keep the customer confused and continually seeking (poor) customer service for explanations, while the monthly due date ticks down…month after month. Thinking of bundling with AT&T? DON’T DO IT. During 3 months of service, 3 bills substantially over
“quotes”. This is obviously designed/integrated into the AT&T system. More evidence for (another) class action. I am investigating options….

By: JD

JD — Thu, 12 Jun 2008 22:05:55 +0000

Please contact us at tinstaafl47@yahoo.com to ad our name and account to the Class Action Suit against AT&T.
They have made errors on our phone bills, said they would adjust it and never done so. They found errors that 3 different Customer Support Reps said were obvious and that our phone could not even done and never actually made any adjustment.
I continued to make payments and they never sent a revised Bill. They did NOT credit the account for payments made or deduct their obvious errors.
Then they sent the bill to collection. Our credit report was hit.

By: WTFATT

WTFATT — Fri, 06 Jun 2008 18:24:57 +0000

ATT is just about the worst company I have ever dealt with. Billing errors on every bill. I swear the people who programmed their billing system must be math-retarded because the numbers never add up. If you really want to have some fun, call up their customer service department and have one of their first level representatives try to explain your billing charges. Then when it gets to be too much, blow up and ask for a supervisor. Not their fault? They are the grease that keeps the wheels of AT&T rolling over the little guy.

I personally have to thank AT&T for providing me with a source of and outlet for my rage… plus I get mediocre phone service as part of the package. SWEET! For roughly $90 a month I get two cell phones and a whole crew of people to yell at over the telephones and I get to wonder if that guy on the VErizon phone really has fewer bars. If he does then why am I standing there thinking about throwing my phone due to lack of signal while he continues his conversation?

By: at&t sucks

at&t sucks — Thu, 05 Jun 2008 00:16:19 +0000

I’m having the exact same problems as the person 2 posts above. got told the same theng.

By: at&t sucks

at&t sucks — Thu, 05 Jun 2008 00:12:20 +0000

where’s the quality? Every time I see one of their commercials my blood pressure rises. I’m done with them as soon as my sontract is up on December 10, 2008

By: At&tsucks

At&tsucks — Fri, 30 May 2008 06:33:37 +0000

I’ve been having problems with my Cingular Samsung SGH A707. It’s been making screeching noises to everyone I talk to (including the at&t rep), I can’t hear the sound, but everyone else can. I called AT&T wireless to ask what the problem was.(by the way, not the first problem with this phone) They immediately told me I was eligible for a exceptional upgrade and that I could choose any phone they had and receive it for free as long as I resigned up for another 2 year contract. I asked it that free phone choice included PDA’s and the customer service rep assured me that “yes” I could choose ANY PHONE. I thought, “great”. I went to the AT&T store I was referred to, and to my surprise, there was no notation on my account about a free phone. The only notation was that I could buy a phone at the upgrade price with a new 2 year contract. I said, “why would I do that?” I still have nearly a year on this contract. I called At&t again and after about 45mins of being told there was no notation on my account referring to a conversation about a free phone, I told them to go back and listen to the recording of my conversation witht the rep, “I mean for quality assurance, you did record my phone call right?” “well, we don’t always record phone calls” the rep informed me. But then after the “conversation with my superviser” bit, I was again assured I would get a free phone. I mean because I am a “Level 3″ Customer and have been with them for so long….yada yada yada…. yeah…Uh huh, sure. Anyway… I went back to the store and, whadaya know, “Im sorry, but the notation on your account doesn’t say anything about a Free phone”. “I just hung up with your customer service guy 5 minutes ago,” I told the employee, “and he assured me multiple times, that I was to come to your store and pick out a phone”. Next I called At&T and asked how much it was to cancel my contract because my next stop was going to be Verizon, and would he send me an email outlining the final cancellation fee. Again, this new rep (since I can never talk to the same person twice) assured me that I could order my free phone from him, and have it shipped to me but I’d have to pay up front and get a full rebate for the phone later. I said, “I’ll tell ya what, you email all of the details to me including the fact that I am to receive any phone you carry for ie: no charge and the payoff amount of my contract and I’ll make a decision after that. Yeah…You guessed it, NO EMAIL. I’ll be calling again tomorrow to request that payoff amount to be text to me and then I’ll be switching to Verizon. Already have the phone picked out. Somebody sue this lying cheating company. I am so sick of American Business Practices. Lie, cheat, steal, and then deny it. It just makes me so sad.

By: Phil Chain

Phil Chain — Sun, 20 Apr 2008 23:36:11 +0000

ATT just cut my phones off for using them too much. I had an International plan an use the phones in Mexico. They said that I was using them more than 40 % off there towers. This is the plan they offered me I didn’t go to them, 4 years ago they offered this plan to me. I am in Mexico now and have no way of contacting them. Is anybody thinking of suing them? I would like to be apart of that suit.

By: katherine

katherine — Tue, 01 Apr 2008 06:28:31 +0000

I renewed our 2 year contract in order to updating our phones. we got 2 new flip phones and a blue tooth. my husband didn’t not like flip phone button too small, put his sims card back in old phone. The one I had quit in 10 days screen went white. My mother was very sick and working moved my sins card to husbands phone. 21 days this phone quit screen on this one went black, went to old Cinglar store they said they could not do anything
it had been over 30 days it had been 31 had to deal with company. my mother died had to go to
Austin TX next day for burial called Cinglar/ATT could only send phone if I sent old ones to them. my Husband put sims card in old phone which was 4 years old dim screen. got old phone to work there and back still using old phones now 5 years old we can,t be too hard on phone.
Two phones with blue tooth are in plastic bag,
at home that was a year ago we have not seen phones since.
Just can not find them
BTW we live in Springdale AR 12 hour trip.

By: nicco

nicco — Mon, 31 Mar 2008 05:36:49 +0000

AT&T IS THE SCUM OF CORPORATIONS/. THE OLD AT&T SCAMMED THEIR SHAREHOLDERS WHEN THEY BROKE UP THE COMPANY. THEN WHEN THEY SOLD IT TO CINGULAR AT A ROCK BOTTOM PRICE BECAUSE THE SCUM CONTINUED TO HOLD A LARGE NUMBER OF SHARES AT THE SAME TIME THEY KNEW THEY WILL BE BYING BACK THE COMPANY CINGULAR AGAIN AT A ROCK BOTTOM PRICE. DO YOU SEE THE PLOT? IN ADDITION THEY HAVE NOT PAID ALL SHARE HOLDERS FOR THE SHARES THEY HELD. F*CK AT&T . IF THERE IS ANY LAWYER OUT THERE i WANT TO SUE THESE MOTHER F*CKERS FOR PENNY THEY HAVE….

By: rz

rz — Thu, 20 Mar 2008 16:14:44 +0000

If you find out if there is a class action suit against Att?cingular please let me know as I want to join.

By: Susan S.

Susan S. — Fri, 07 Mar 2008 20:01:50 +0000

I was an AT&T customer that was forced to switch to Cingular. Although I do feel I was ripped off about the new phone thing my complaint is about the billing practices. You see, after they switched me I paid my new Cingular branded bill and thought all was fine. Then, I get a phone call from a collection agent telling me that AT&T had sent out a past due balance on my “old” account for collection! I called AT&T Wireless. AT&T Wireless admits that they did not merge the bills. They admit that I’ve always paid my Cingular bill. My minutes rolled over.. but not my balance and I was totally unaware. My Cingular bills have always showed the balance as paid. Now this is on my credit report where it is doing financial damage. Did this happen to anybody else? Is there a class action I can join?